How to come up with compensation amount

PawelK

Hello.

Following up on my other post about problems with my ISP (Vodafone), I finally was promised that I'll be allowed to leave them without paying anything and once that happens we can talk about any compensation. While I wasn't entirely happy they can't do it before I leave them (they initially told me once I leave they won't pay anything but after my escalation, someone senior said they will discuss that with me after I switched providers), I also read some review online that someone in similar situation to me was refused it once they left. So, regardless if I need to write to them or further to the regulator with my complaint, I guess I'd need to have some amount in my mind and be able to support it. 
Vodafone says in their contract they will compensate £25 for each no show from an engineer. I had two of those so that should be easy to calculate.
However, the other two components are more tricky. I reported the issues end of December although I'm sure our problems started way earlier. I am paying since the beginning of the contract (August 2021) £22pm and I don't feel I should be. Would it be unreasonable to expect compensation of the half a bill I paid in December and January or perhaps even from the beginning of the contract?
Even more difficult, how do you valuate your stress, wasted time, huge disruption to WFH (as an accountant working in January is especially busy with year end, many online calls, including auditors), several broken promises and 2-3 tikes being lied to by Vodafone staff? £50, £100, more?

Many thanks.

littleboo

Have a look at the Ofcom automatic compensation scheme which Vodafone joined in November 2021. Obviously they can choose to make goodwill payments in addition.They don't have to entertain disruption to your work as its a residential service.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

[Deleted User]

PawelK said:

Even more difficult, how do you valuate your stress, wasted time, huge disruption to WFH (as an accountant working in January is especially busy with year end, many online calls, including auditors), several broken promises and 2-3 tikes being lied to by Vodafone staff? £50, £100, more?

I think this will put you in the upper band for compensation compared to say somebody that just stays at home scrolling through social media on their phone and watching Netflix in bed so make sure you mention your job role and how important audits are.

For all the days you were unable to work from home and forced to go into the office, then add the cost of travel and receipts for your lunch from Pret. As an accountant you should easily be able to calculate the depreciation of any assets such a tyres and shoe leather to add to the claim.

In terms of stress, get a private appointment with a psychologist who will be able to write an independent report with the impacts of the stress to your wellbeing and of course if this impacted any of your marital duties. Make sure they include a prognosis as recovery could take many months.

PawelK

littleboo said:

Have a look at the Ofcom automatic compensation scheme which Vodafone joined in November 2021. Obviously they can choose to make goodwill payments in addition.They don't have to entertain disruption to your work as its a residential service.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Thank you for the link. Very helpful.