Papa Johns charging delivery now? UK wide?

in Going Out Deals
23 replies 4.8K views
james72james72 Forumite
62 Posts
Part of the Furniture 10 Posts
I ordered from Papa Johns last night

And it added £1.99 delivery [without telling me] - just snuck it on the final page... I didn't notice until after I'd clicked pay... argh

It seems like that is added onto all bills [from my London shop]

Is this for everyone? It must have started in the last few days....

Bit off to not mention it anywhere on the website, and I can't see it on the internet anywhere....

Seems like some sort of 'deal' - the delivery charge says if they don't deliver within 45 minutes - you get £5 off... which is rather annoying because I always order the meal for a set time [usually over 2 hours in the future... so pretty useless - as they will never be 45 mins late [when they have 2hrs prep time]... hmm.

Anyway - anyone else notice this? I just thought it was sneaky to not announce it anywhere and suddenly throw it in at the end... grr
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Replies

  • emmajones1976emmajones1976 Forumite
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    If its on the page before you press pay you cant have any complaints.
  • james72james72 Forumite
    62 Posts
    Part of the Furniture 10 Posts
    It's not on your basket page

    And if you have auto pay on card - and have use them for years - and click through - yeah you are unlikely to notice until afterwards

    BUT it's not that... it's just sneaky - to not have any info about it on the website

    It's a change that has happened this week. So it is new, it is a change... and I was asking if other shops [papajohns] have this - or is it just London [or just mine]

    Thanks though
  • emmajones1976emmajones1976 Forumite
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    I have just got through to the page where I enter my card details and no delivery fee has been added for my local store here.
  • james72james72 Forumite
    62 Posts
    Part of the Furniture 10 Posts



    Maybe it's just London Stores [or just mine]?
  • emmajones1976emmajones1976 Forumite
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    Try a dummy order for another London store. I am over 150 miles from London, was no charge here.
  • james72james72 Forumite
    62 Posts
    Part of the Furniture 10 Posts


    The worst part is where they suggest it's some sort of 'offer' or deal - that means you can now get £5 back.... gah

    As I said I tend to order a few hours before - but that no longer seems wise, as you are negating ever getting a £5 rebate - if you give them 2hrs and 45mins instead of 45 mins to deliever
  • jon81ukjon81uk Forumite
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    If you order two hours before I don't think the store actually gets the order that early, I think the website holds it and sends it to the story 45min to an hour before the delivery time ready to prep.

    I also haven't had the charge so I assume it is only in London. I guess due to Uber Eats and Deliveroo having delivery charges they feel they can get away with it.
  • james72james72 Forumite
    62 Posts
    Part of the Furniture 10 Posts
    Well - we ordered on Friday [no charge]

    Then yesterday [Tuesday] and for the first time it was there

    So if you haven't had it [but ordered before Tuesday] maybe it will be there for you... do check before you pay [if you have cards set up for fast payments]

    I guess it may just be London stores

    Hence there being nothing on the website announcing this sneaky increase... I say sneaky - as it's not announced anywhere until you get to the payment page... which when you have used the site many times, you then don't expect any extra charges [delivery] to be added

    It just felt sneaky

    Maybe they should have emailed customers - to inform them of this change... and the 'wonderful' £5 off if they are late offer it brings into play, hmm.

    Also I don't want them having to rush orders - or lose money - as it effects the pizza quality when they are rammed... and endangers the lives of the delivery people. I think that 30 mins or free pizza deal [in USA] was banned/stopped because of those issues. 
  • HeinzVarietiesHeinzVarieties Forumite
    185 Posts
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    Don't tip the driver then.

    Unless you weren't in the first place of course.
  • james72james72 Forumite
    62 Posts
    Part of the Furniture 10 Posts
    That's not great for the delivery people is it...

    I have checked and it seems to be just London... checked 5 London branches and all now add delivery charge. 

    I also checked two outside London and they don't...

    It just felt a bit sneaky to add it on without having any info or emailing customers of London branches... and as I said above - it penalises those who like to prebook. As them pretending this is a benefit that you buying some kind of pizza within 45 mins insurance - is heavily biased [in terms of EV] to those ordering straight away...

    G'ah - I'll have to order pizzas to my caravan and keep driving it further away from the delivery guy until 1 second after 45 minutes. 
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