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New NatWest Switching offer starting 24th Jan 2022
Comments
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I thought it was longer than that since I last had an account, plus I was told several times I was eligible..0
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They have messaged me back, said they will message me today with outcome.
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They have messaged me back...said they will credit my account with the 150 as can see I've checked and been told I would get it.0
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Woohoo it's arrived.
Good luck to others who told they would get it and haven't as you should get it if you complain.
All the best.0 -
how did they message you? I opened a complaint and nothing yet0
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It's better to do it via the chat on their app. Say you want to complain and they put you through to that team. Open until 4 today. Was really fast actually within 1 hour sorted.vienly said:how did they message you? I opened a complaint and nothing yet1 -
Just been called by the complaints team after asking to make a complaint on live chat, They explained that i don't qualify but as the live chat team told me on numerous occasions that i do and gave incorrect information i'll be getting the £150 today.
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ThatDavieGuy said:Just been called by the complaints team after asking to make a complaint on live chat, They explained that i don't qualify but as the live chat team told me on numerous occasions that i do and gave incorrect information i'll be getting the £150 today.
Did they specify exactly why you didn't qualify?0 -
Said i had one in my name since 2017 and when i messaged to ask if i qualified that i should have been advised i didn't but as they told me numerous times on live chat that i did qualify and would get it they agreed to pay out the bonusvienly said:ThatDavieGuy said:Just been called by the complaints team after asking to make a complaint on live chat, They explained that i don't qualify but as the live chat team told me on numerous occasions that i do and gave incorrect information i'll be getting the £150 today.
Did they specify exactly why you didn't qualify?1 -
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