Tesco's charged me twice!!

Knightowl

Mistakes are made ...to err is human...the mistake was corrected .....at least you got an extra 4 clubcard points look on the brightside:D

isayoldchap

faerie_girl wrote: »

I work on the checkouts in a supermarket. Sometimes an item can scan on twice and only beep once so the operator doesn't necessarily notice it.

It was a simple mistake. Try not to get so irrate about it

faerie_girl
You spelt 'irate' incorrectly:eek:


It was a simple mistake. Try not to get so irrate about it

BusinessStudent

I would be fumming too if tesco treated me like you have!

gozaimasu

So if I accidentally "make a mistake" and walk out of a Tesco store with a product without paying for it, I'm not stealing as long I return it 2 days later? !!!!!!!!.

uktim29

siren13577 wrote: »

What's that got to with anything? In my opinion it is good customer service to pay attention to what's going on, and most tills do beep each time an item goes through. Also OP states she was given a receipt for the item she was charged extra for so the cashier issued the receipt without checking.

It's got a lot to do with anything! They don't always bleep, do you know that? Thats why I asked! Cashiers have efficiency rates to keep at therefore can't go though a receipt before passing in on, somtimes it will have over 100 items! If the till didn't bleep that an item was scanned twice they simply would not have known. Therefore even with paying attention would not be aware of any mistake.

I asked my question to you because you blatantly don't know this but seem to be an expert on others peoples jobs!

uktim29

gozaimasu wrote: »

So if I accidentally "make a mistake" and walk out of a Tesco store with a product without paying for it, I'm not stealing as long I return it 2 days later? !!!!!!!!.

I believe if you say had a child who picked something up to which you would be unaware of then bring it back no-one would accuse you of stealing!

Do you never make mistakes yourself? Then when you do, do you then always compare it to theft?

siren13577

uktim29 wrote: »

It's got a lot to do with anything! They don't always bleep, do you know that? Thats why I asked! Cashiers have efficiency rates to keep at therefore can't go though a receipt before passing in on, somtimes it will have over 100 items! If the till didn't bleep that an item was scanned twice they simply would not have known. Therefore even with paying attention would not be aware of any mistake.

I asked my question to you because you blatantly don't know this but seem to be an expert on others peoples jobs!

It seems to me you are one making assumptions, I never stated my job so how do you know I don't know? Indeed I don't have to. I was not originally addressing you, I was addressing the OP and I have a right to my opinion without you taking it personally. No one would be happy about this happening, you seem hellbent on being offended for some reason.
I don't really care about efficiency rates, it is irrelevant to the OP's post. Good luck to OP. I don't know why but some MSer's are being quite aggressive recently, so I'll not be posting on this particular discussion board again. It all seems to go against the supposedly mutual assistance board MSE is.

uktim29

I've not assumed anything here as I asked you a question. I have done this sort of work before so can take your point as addressing myself. It does seem though that I'm right and your the one actually making assumptions about how someones elses job actually is like.

siren13577 wrote: »

I don't really care about efficiency rates

You might not care as you obviously don't do it but I'm sure if it was actually your job and your pulled into an office asking why your slower than everyone else you'd suddenly start careing. You take that attitude and you wonder why it annoys people?

gozaimasu

uktim29 wrote: »

I believe if you say had a child who picked something up to which you would be unaware of then bring it back no-one would accuse you of stealing!

Do you never make mistakes yourself? Then when you do, do you then always compare it to theft?

Oh come on, that's not fair. Children get away with anything these days, and the reason they do is because "they are children" The example I used was clear - me, an adult, walking out of a store after forgetting to pay for a product. The law wouldn't see it that way. Bringing the word "child" into it starts a whole other argument.

Am I saying that I always compare stuff to theft? No. Perhaps the OP was a little overenthusiastic with regards to the theft thing, but have we all forgotten Martin's rule from the Teen Class Cash guide? Lesson 1: A company's job is to make money.

If Tesco (or any other very large corporation) goes around overcharging lots of customers, whatever percentage of error they have each year, they are earning hundreds and thousands of pounds of interest on our unlawfully taken money, for whatever period of time until the customer spots the "mistake". If the mistake isn't spotted, then Tesco is quids in, right? Thus making it a "theft" that they got away with. Just because they didn't get away with it doesn't make it any less of a theft. So regardless of whether or not it was a mistake on Tesco's part (which it may well have been), they are making money off us, which I don't think is fair.

uktim29

I used that argument as it's one of the only ways you could accidently take something out of a supermarket, I wasn't using the "child" argument, just trying to think of a way where somehow you could end up leaving a supermarket with an item without paying without knowing. If you can think of another then use that. The only other way would be if you actually took something then went back 2 days to pay for it, but this isn't an equivalent argument to double scanning an item as the cashier wouldn't have known about it.

Yes but I say this all the time and have no idea why people don't include this into the same argument, you are just as likely to be undercharged!

I don't understand why you say this relates to "A companies job is to make money"? Are you suggesting cashiers are actually trained to discretely double scan items? Of course not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It seems people minds just go wild these days and they love to think everyones out to get them. And everytime something goes wrong the other person/party always seems to have broken a law of some sort now as well!