Broadband Goes Down = CCTV Goes Down. Who's Fault?

Jenni_D

https://socialtelecoms.org.uk/digital-inclusion/community-wi-fi/ ???

RogerBareford

Jenni_D said:

https://socialtelecoms.org.uk/digital-inclusion/community-wi-fi/ ???

Is that in response to my comment?

That is a link to a service where they will fit out a block out flats or small development with a Wi-Fi network for the people living/working there to access. The internet to this network won't be provided by WiFi. It will be provided using something like a fibre line, 4G or other simiar service.

My comment was in relation to using a WiFi service as a backup internet connection which wouldn't make sense as you would need a Wi-Fi network across a whole city for example for all the customers to connect too.

Jenni_D

Sorry - I must have misread what that link was saying; I thought it was Wi-Fi throughout a community/area.

I know public Wi-Fi is available in many places ... it is very much present in cities in Europe. What speed it offers is a different matter, but it is available (in contrast to what you were asserting). To be effective there need to be multiple hotspots - I agree that Wi-Fi does have distance limitations.

I think the poster was referring to this: https://luminet.co.uk/wireless-internet-connection-provider/

prowla

I have both Virgin and Sky BB to my house, so I have a failover in case one has issues.

But that wouldn't cover me if there was a power cut, nor if the road collapsed outside and took the cables with it, nor if there was a global DNS outage which meant that things couldn't connect, nor if there was a volcanic eruption which caused a tidal wave which took out the internet cables (yes, that's what's happened in Tonga).

MobileSaver

prowla said:

I have both Virgin and Sky BB to my house, so I have a failover in case one has issues.

But that wouldn't cover me if there was a power cut

I have several Uninterruptible Power Supplies running my router, CCTV NVR, network switches and a few PCs so if there is a power cut then we still have Internet access and the cameras still work and record.

It's quite neat (and at the same time eerie) being able to surf the web and view the cameras in an otherwise dark and quiet house with no power. Obviously everything only keeps running for a limited time, say an hour or two, but around here nine times out of ten the power comes back on before the UPSs run out of power.

Jumblebumble

RogerBareford said:

Jumblebumble said:

Radicalrooster said:

An interesting one for you...

My elderly uncle has a user-installed home security system. It is made up of cameras and sensors and works via an app. I can login to the app and check the internal CCTV to make sure he is ok.

The alarm system relies on an internet connection, since the equipment connects via Wifi.

It does have a 3G backup system should the internet dropout, however this is purely for the alarm. I cannot view the CCTV if the broadband drops out.

Unfortunately, his Virgin Media broadband hasn't been the most reliable lately, and so when the internet goes down, so does his CCTV.

This makes me wonder - If anything were to happen, who would be liable?

For example - Say he were to be burgled and CCTV evidence not be recorded because the internet was down, who's fault is it?

Speaking to the security manufacturer, they said that if the internet goes down, it's the fault of the ISP.

Speaking with Virgin Media, they refuse to take any responsibility what so ever.

If something stops working because a service stops working, does the fault not lie with that service provider?

Not looking to start an argument or rant, just looking for any advice on whether Virgin's claims are true.

Your SLA with Virgin is likely to be "when we get around to fixing it"
Any connection may well not be fixed within SLA as we had with a Datacenter fire
One site we know £300 per month EFM line  4 Hour SLA   took 18 Hours  to fix  Compo 4 days rental
 
Another site we know has  a 100Mb  fibre line going down to the basement  and an Wifi based 100 Mb service on the roof with Luminet with automatic failover
This is as close to 100% as you can probably get but costs the thick end of £700 per month

It can't possibly be because WiFi, because WiFi has such a short range it would be impractical even in a large city.

Ah but it can and works very well
.
Luminet
https://luminet.co.uk/solutions/enterprise-wireless/

y3sitsm3

Jumblebumble said:

RogerBareford said:

Jumblebumble said:

Radicalrooster said:

An interesting one for you...

My elderly uncle has a user-installed home security system. It is made up of cameras and sensors and works via an app. I can login to the app and check the internal CCTV to make sure he is ok.

The alarm system relies on an internet connection, since the equipment connects via Wifi.

It does have a 3G backup system should the internet dropout, however this is purely for the alarm. I cannot view the CCTV if the broadband drops out.

Unfortunately, his Virgin Media broadband hasn't been the most reliable lately, and so when the internet goes down, so does his CCTV.

This makes me wonder - If anything were to happen, who would be liable?

For example - Say he were to be burgled and CCTV evidence not be recorded because the internet was down, who's fault is it?

Speaking to the security manufacturer, they said that if the internet goes down, it's the fault of the ISP.

Speaking with Virgin Media, they refuse to take any responsibility what so ever.

If something stops working because a service stops working, does the fault not lie with that service provider?

Not looking to start an argument or rant, just looking for any advice on whether Virgin's claims are true.

Your SLA with Virgin is likely to be "when we get around to fixing it"
Any connection may well not be fixed within SLA as we had with a Datacenter fire
One site we know £300 per month EFM line  4 Hour SLA   took 18 Hours  to fix  Compo 4 days rental
 
Another site we know has  a 100Mb  fibre line going down to the basement  and an Wifi based 100 Mb service on the roof with Luminet with automatic failover
This is as close to 100% as you can probably get but costs the thick end of £700 per month

It can't possibly be because WiFi, because WiFi has such a short range it would be impractical even in a large city.

Ah but it can and works very well
.
Luminet
https://luminet.co.uk/solutions/enterprise-wireless/

That's not WiFi, it's a point to point network using microwaves.

It's nothing like WiFi despite being wireless.

RogerBareford

Jumblebumble said:

RogerBareford said:

Jumblebumble said:

Radicalrooster said:

An interesting one for you...

My elderly uncle has a user-installed home security system. It is made up of cameras and sensors and works via an app. I can login to the app and check the internal CCTV to make sure he is ok.

The alarm system relies on an internet connection, since the equipment connects via Wifi.

It does have a 3G backup system should the internet dropout, however this is purely for the alarm. I cannot view the CCTV if the broadband drops out.

Unfortunately, his Virgin Media broadband hasn't been the most reliable lately, and so when the internet goes down, so does his CCTV.

This makes me wonder - If anything were to happen, who would be liable?

For example - Say he were to be burgled and CCTV evidence not be recorded because the internet was down, who's fault is it?

Speaking to the security manufacturer, they said that if the internet goes down, it's the fault of the ISP.

Speaking with Virgin Media, they refuse to take any responsibility what so ever.

If something stops working because a service stops working, does the fault not lie with that service provider?

Not looking to start an argument or rant, just looking for any advice on whether Virgin's claims are true.

Your SLA with Virgin is likely to be "when we get around to fixing it"
Any connection may well not be fixed within SLA as we had with a Datacenter fire
One site we know £300 per month EFM line  4 Hour SLA   took 18 Hours  to fix  Compo 4 days rental
 
Another site we know has  a 100Mb  fibre line going down to the basement  and an Wifi based 100 Mb service on the roof with Luminet with automatic failover
This is as close to 100% as you can probably get but costs the thick end of £700 per month

It can't possibly be because WiFi, because WiFi has such a short range it would be impractical even in a large city.

Ah but it can and works very well
.
Luminet
https://luminet.co.uk/solutions/enterprise-wireless/

Looking at the website it says they provide microwave wireless internet connection which is very different to Wi-Fi.

On this page they do incorrectly call it "WiFi": https://luminet.co.uk/wireless-internet-connection-provider/

Then on this page they state they don't even offer local WiFi on their routers: https://luminet.co.uk/faqs/do-luminet-routers-have-wifi-enabled/

So this is very misleading!

Jumblebumble

y3sitsm3 said:

Jumblebumble said:

RogerBareford said:

Jumblebumble said:

Radicalrooster said:

An interesting one for you...

My elderly uncle has a user-installed home security system. It is made up of cameras and sensors and works via an app. I can login to the app and check the internal CCTV to make sure he is ok.

The alarm system relies on an internet connection, since the equipment connects via Wifi.

It does have a 3G backup system should the internet dropout, however this is purely for the alarm. I cannot view the CCTV if the broadband drops out.

Unfortunately, his Virgin Media broadband hasn't been the most reliable lately, and so when the internet goes down, so does his CCTV.

This makes me wonder - If anything were to happen, who would be liable?

For example - Say he were to be burgled and CCTV evidence not be recorded because the internet was down, who's fault is it?

Speaking to the security manufacturer, they said that if the internet goes down, it's the fault of the ISP.

Speaking with Virgin Media, they refuse to take any responsibility what so ever.

If something stops working because a service stops working, does the fault not lie with that service provider?

Not looking to start an argument or rant, just looking for any advice on whether Virgin's claims are true.

Your SLA with Virgin is likely to be "when we get around to fixing it"
Any connection may well not be fixed within SLA as we had with a Datacenter fire
One site we know £300 per month EFM line  4 Hour SLA   took 18 Hours  to fix  Compo 4 days rental
 
Another site we know has  a 100Mb  fibre line going down to the basement  and an Wifi based 100 Mb service on the roof with Luminet with automatic failover
This is as close to 100% as you can probably get but costs the thick end of £700 per month

It can't possibly be because WiFi, because WiFi has such a short range it would be impractical even in a large city.

Ah but it can and works very well
.
Luminet
https://luminet.co.uk/solutions/enterprise-wireless/

That's not WiFi, it's a point to point network using microwaves.

It's nothing like WiFi despite being wireless.

I am leaving this pointless debate as I have better things to be doing than to be pedantically debating the precise definition of WiFi when most of us  understand exactly what I meant.
I am also far from  convinced that you are better placed than Luminet themselves to be arguing about  what is WiFi and what is not.