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Smart Meter lost connection to server and cost me £1,294
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Take your Feb '21 bill which will have covered January and you have a meter reading for the end of Jan as 2979, add all the usage from your IHD and you get back to a meter reading of 6598 at the moment, which is likely to be almost spot on I think...... and certainly no reset to zero...3
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Oh my days, I think you've cracked it. When I started this thread, the meter reading was 6583. How have UW not spotted this?! You don't live in Wirral do you? I owe you a pint!MWT said:Take your Feb '21 bill which will have covered January and you have a meter reading for the end of Jan as 2979, add all the usage from your IHD and you get back to a meter reading of 6598 at the moment, which is likely to be almost spot on I think...... and certainly no reset to zero...5 -
Nowhere close, but the thought is appreciatedJonesyjak said:
Oh my days, I think you've cracked it. When I started this thread, the meter reading was 6583. How have UW not spotted this?! You don't live in Wirral do you? I owe you a pint!MWT said:Take your Feb '21 bill which will have covered January and you have a meter reading for the end of Jan as 2979, add all the usage from your IHD and you get back to a meter reading of 6598 at the moment, which is likely to be almost spot on I think...... and certainly no reset to zero...
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MWT said:Take your Feb '21 bill which will have covered January and you have a meter reading for the end of Jan as 2979, add all the usage from your IHD and you get back to a meter reading of 6598 at the moment, which is likely to be almost spot on I think...... and certainly no reset to zero...
No gold star I'm afraid. They have told me that the meter was definitely reset to 1 in March 21 and that is 'something that happens' during a power cycle (though they do keep calling it a meter exchange as that is on their system).
They have said they will not consider the energy usage each month from the IHD, they will only use the actual meter readings. But we dont have them as it lost connection. The Bright app has got to June and is exactly the same as the IHD so I'm guessing they won't listen to that either.
They're rechecking the bills and will call me back at some point but I am holding out absolutely no hope at all0 -
Jonesyjak said:MWT said:Take your Feb '21 bill which will have covered January and you have a meter reading for the end of Jan as 2979, add all the usage from your IHD and you get back to a meter reading of 6598 at the moment, which is likely to be almost spot on I think...... and certainly no reset to zero...
No gold star I'm afraid. They have told me that the meter was definitely reset to 1 in March 21 and that is 'something that happens' during a power cycle (though they do keep calling it a meter exchange as that is on their system).You are heading into complaint territory now.Resetting a meter to zero is not the normal result of power cycle and usually only happens by accident during firmware updates.You are about to get your meter data from the Bright app which should also match the IHD readings and will not support their theory about a meter reset.Once you've got that data and confirmed it matches the IHD, raise a formal compliant.2 -
Worryingly I have been dealing with the complaints department and this is what they have told me!MWT said:You are heading into complaint territory now.Resetting a meter to zero is not the normal result of power cycle and usually only happens by accident during firmware updates.You are about to get your meter data from the Bright app which should also match the IHD readings and will not support their theory about a meter reset.Once you've got that data and confirmed it matches the IHD, raise a formal compliant.0 -
Then ask them for a deadlock letter and you can take it straight to the Ombudsman without further delay...Jonesyjak said:
Worryingly I have been dealing with the complaints department and this is what they have told me!MWT said:You are heading into complaint territory now.Resetting a meter to zero is not the normal result of power cycle and usually only happens by accident during firmware updates.You are about to get your meter data from the Bright app which should also match the IHD readings and will not support their theory about a meter reset.Once you've got that data and confirmed it matches the IHD, raise a formal compliant.
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We all assume that everyone in CS understands smart metering. Sadly, most are working to a script. I am not aware of anything that the supplier can do to reset a meter index. Meter manufacturers are responsible for their own firmware: they develop it; test it on the DCC Network, and they make it available for deployment. The DCC manages all remote comms hub resets. FWiW, I have had a series of power outages over the past month when the DNO pulled the main fuse to test Grid voltage; then again to loop in a voltage recorder, and finally to remove it. The meters were in no way affected.Jonesyjak said:
Worryingly I have been dealing with the complaints department and this is what they have told me!MWT said:You are heading into complaint territory now.Resetting a meter to zero is not the normal result of power cycle and usually only happens by accident during firmware updates.You are about to get your meter data from the Bright app which should also match the IHD readings and will not support their theory about a meter reset.Once you've got that data and confirmed it matches the IHD, raise a formal compliant.
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Looking at that June bill you posted, it is a complete mess.If I had to guess I'd say the engineer was sent out with a meter ready to do a swap but didn't actually use it.That same meter may have subsequently been used elsewhere resulting in some erroneous readings being applied to your account.You can prove your meter was not swapped as you have bills prior to the claimed date of the swap with the same meter serial number on it as the one you have now.You can prove there was no reset to zero with the meter readings shown on your bill prior to the claimed swap and the data pulled from the meter evidencing use that matches the current meter reading.Just check with the data from the Bright app to confirm and then proceed...0
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They have to accept Bright's data, because it's directly from the meter... If you ask them to query the meter data for the last 13 months, they'll get back exactly what Bright says - the complaints team should be able to do that (or at least raise it to the DCC who can confirm the meter change didn't happen).Jonesyjak said:
They have said they will not consider the energy usage each month from the IHD, they will only use the actual meter readings. But we dont have them as it lost connection. The Bright app has got to June and is exactly the same as the IHD so I'm guessing they won't listen to that either.
Hopefully Bright will keep populating back data over the next few hours so we get some data around the time of the "meter change"0
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