Smart Meter lost connection to server and cost me £1,294

bagand96

Jonesyjak said:

Used kWh:

Jan 21: 601
Feb 524
Mar 417
Apr 391
May 304
Jun 219
Jul 230
Aug 207
Sept 243
Oct 289
Nov 286
Dec 347
Jan 22 to date 162

That's useful if that's from the IHD. I would photograph all that data from the IHD itself. 

A question/suggestion for the forum, which I don't know the answer to... Does the BRIGHT app allow historic data pull from a meter? I don't use it so don't know and it might not help at all if the meter was offline from the DCC. Just a suggestion to get as much evidence as possible to take back to UW. 

QrizB

bagand96 said:

Does the BRIGHT app allow historic data pull from a meter? I don't use it so don't know and it might not help at all if the meter was offline from the DCC. Just a suggestion to get as much evidence as possible to take back to UW. 

https://www.n3rgy.com will give you 90 days, which sadly might not be enough in this case. BRIGHT might give you more?

razord

QrizB said:

bagand96 said:

Does the BRIGHT app allow historic data pull from a meter? I don't use it so don't know and it might not help at all if the meter was offline from the DCC. Just a suggestion to get as much evidence as possible to take back to UW. 

https://www.n3rgy.com will give you 90 days, which sadly might not be enough in this case. BRIGHT might give you more?

In theory, BRIGHT will give you daily data for the last 13 months if available. But if the meter started reporting 1 to the supplier, I wouldn't be surprised if that's the starting date...

That said, if that gives us insight into those 12 days of >600kWh usage, that would give us the answer!

GingerTim

bagand96 said:

Jonesyjak said:

Used kWh:

Jan 21: 601
Feb 524
Mar 417
Apr 391
May 304
Jun 219
Jul 230
Aug 207
Sept 243
Oct 289
Nov 286
Dec 347
Jan 22 to date 162

That's useful if that's from the IHD. I would photograph all that data from the IHD itself. 

A question/suggestion for the forum, which I don't know the answer to... Does the BRIGHT app allow historic data pull from a meter? I don't use it so don't know and it might not help at all if the meter was offline from the DCC. Just a suggestion to get as much evidence as possible to take back to UW. 

I registered usage of the Bright app in September 2021, but just checked and can look back as far as September 2020.

bagand96

GingerTim said:

bagand96 said:

Jonesyjak said:

Used kWh:

Jan 21: 601
Feb 524
Mar 417
Apr 391
May 304
Jun 219
Jul 230
Aug 207
Sept 243
Oct 289
Nov 286
Dec 347
Jan 22 to date 162

That's useful if that's from the IHD. I would photograph all that data from the IHD itself. 

A question/suggestion for the forum, which I don't know the answer to... Does the BRIGHT app allow historic data pull from a meter? I don't use it so don't know and it might not help at all if the meter was offline from the DCC. Just a suggestion to get as much evidence as possible to take back to UW. 

I registered usage of the Bright app in September 2021, but just checked and can look back as far as September 2020.

Thanks.  Might be an option for the OP then.  Has to be worth a try and doesn't cost anything. 

QrizB

razord said:

QrizB said:

bagand96 said:

Does the BRIGHT app allow historic data pull from a meter? I don't use it so don't know and it might not help at all if the meter was offline from the DCC. Just a suggestion to get as much evidence as possible to take back to UW. 

https://www.n3rgy.com will give you 90 days, which sadly might not be enough in this case. BRIGHT might give you more?

In theory, BRIGHT will give you daily data for the last 13 months if available. But if the meter started reporting 1 to the supplier, I wouldn't be surprised if that's the starting date...

That said, if that gives us insight into those 12 days of >600kWh usage, that would give us the answer!

Or, better still, if it turns out that it's reporting "1" one day and "3000" the next day.

MWT

Jonesyjak said:

Used kWh:

Jan 21: 601
Feb 524
Mar 417
Apr 391
May 304
Jun 219
Jul 230
Aug 207
Sept 243
Oct 289
Nov 286
Dec 347
Jan 22 to date 162

Perfect, that is all the data you need to prove your point

Not sure why your use was higher for the first 3 months though, might want to have a think about what you were doing back then that you are not doing now... swapped out a lot of halogen bulbs for LED, stopped using an electric panel heater ...?

 

Jonesyjak

bagand96 said:

GingerTim said:

bagand96 said:Thanks.  Might be an option for the OP then.  Has to be worth a try and doesn't cost anything. 

Thanks, have downloaded, said it can take up to 24 hours before set up complete but I'll be able to check back 13 months 

Jonesyjak

MWT said:

Perfect, that is all the data you need to prove your point

Not sure why your use was higher for the first 3 months though, might want to have a think about what you were doing back then that you are not doing now... swapped out a lot of halogen bulbs for LED, stopped using an electric panel heater ...?

 

So the figures on the IHD don't correlate to the bills because the bills used estimates but the IHD is accurate - is that right?

In terms of the higher three months, I had a crappy fan heater that I used a lot that winter and (and I feel awful about this) I was home schooling...so the TV was on...quite a lot... 

MWT

Jonesyjak said:

So the figures on the IHD don't correlate to the bills because the bills used estimates but the IHD is accurate - is that right?

In terms of the higher three months, I had a crappy fan heater that I used a lot that winter and (and I feel awful about this) I was home schooling...so the TV was on...quite a lot... 

Correct.

What you can do is reconcile the current meter reading with the meter readings used for the accurate bills in Jan/Feb before all this started to confirm that there was no reset to zero....