DCB Legal - Letter of claim

Coupon-mad

The NEWBIES thread tells you what to do with a LBC. Don't delay the SAR or go off piste just because you have also (rightly) complained to MOTO.

DO NOT FILL IN GROUP NEXUS' SAR FORM THAT SNEAKILY ASKS WHO WAS DRIVING.

dcbissues

I will do the SAR today, thank you. Here is the response from moto: 

Thank you for taking the time to contact us regarding the DCB Legal letter you have received.

 

I am sorry you received a PCN from your Moto Exeter visit but we do operate a free 2 hour parking limit, allowing individuals to rest and then parking charges apply. Following the free 2 hour period, if a parking payment is not received then a PCN is issued.

 

There is signage throughout our car parks highlighting the free 2 hour limit, what the parking charges are after the free timeframe, where to pay and also the terms and conditions.

I appreciate you contacting us directly, however CP Plus/Group Nexus are responsible for managing parking at Moto locations which includes PCN queries and appeals.

 

Due to GDPR we do not have access to their data, but would like to assure you that they are expected to adhere to the British Parking Association Code of Practice, and that they obtain keeper details from the DVLA in real time, to obtain the registered owner address which they use for their PCN correspondence, except where the vehicle was loaned by a hire company, in which case, they issue the PCN to them, and then re-issue to the driver once the hire company advise the details..

 

I am therefore sorry that we are unable to assist with this matter. However, with your permission, I am able to send your correspondence to GroupNexus, who will be able to look into this matter and answer your concern and respond to you accordingly. Please confirm if you would like me to arrange this.

Coupon-mad

Only agree for MOTO to show your contact to CP Plus if you DID NOT say who the driver was, nor implied it.

dcbissues

I only said it was an alleged notice. So agree that they can share my correspondence with CP Plus only? 

patient_dream

KeithP said:

patient_dream said:

A SAR requests the info the parking company hold. That includes signs that support their claim.

A Subject Access Request is a request for the return of all personal data that the parking company hold.
The signs in the car park are not personal data.

We all know that Keith but the signs relate to the parking ticket and those who ask normally get them as we see on here

Coupon-mad

dcbissues said:

I only said it was an alleged notice. So agree that they can share my correspondence with CP Plus only? 

Sure but it won't stop them.  Nothing has changed from my last advice above.

dcbissues

Hiya, SAR has been sent today. Do I wait to send the extension request to DCB or send now? 

Coupon-mad

Up to you, as long as you are only at LBC stage you can buy more time.

Le_Kirk

dcbissues said:

Hiya, SAR has been sent today. Do I wait to send the extension request to DCB or send now? 

So long as you get it in before they start a court claim but what you don't know is when that might be.  Once a claim is "live" the pre-action protocol for debt claims is void.

dcbissues

Hiya, thank you for all your continuing support. I have now sent an email to the solicitor. What do the next steps look like?