Invoice dispute

Paul2xhome

I have a customer who is having financial difficulties and is struggling to pay my invoices which was due in November! 

He has now decided to go though all my paid invoices date back as far as June and has no said he doesn’t agree with the charges on invoices ! Is there a time limit on how far you can go back on paid invoice? 

bris

Yes 6 years, but obviously just a delaying tactic or an attempt to reduce current bills.

It may be time to go legal on him, small claims court if under the limit is the easiest and cheapest way.

Sandtree

bris said:

Yes 6 years, but obviously just a delaying tactic or an attempt to reduce current bills.

It may be time to go legal on him, small claims court if under the limit is the easiest and cheapest way.

Though if they are in financial difficult this may just add more money to the debt they owe which they cannot afford to pay and almost certainly writes off future business from them if they do manage to pull through.

Ditzy_Mitzy

You aren't being entirely clear, sorry.  Is the customer disputing invoices which have already been paid?  You mention that he's not given you any money since November, but also state that he's querying invoices from June 2021.  If he's already paid you then no, there's nothing much that can be done.  
Is he a retail customer, or is this business to business?

Paul2xhome

Yes my customer who had paid his invoices up until November has now decided to start checking through all paid invoices and is now saying he is going to deduct all his issues against his outstanding invoices! When I said to him your trying to reduce your outstanding bill because your in financial difficulties and why didn’t these invoices be disputed before your paid them and not after 6 months of payment he replied I didn’t have time to check them at the time I just paid them ! 

JJ_Egan

You are a Business  is he also a Business or a Private Buyer .

Paul2xhome

I’m a delivery company and my customer is not happy with charges for Failed deliveries but didn’t dispute this at the time of paying the invoices but now six months later he wants to credit these off his outstanding invoices which are over due since November, I’ve since stopped doing deliveries for this company due to the fact I can’t be held responsible and incur company loses due to items not arriving into my warehouse on time off them for planned deliveries which would of resulted in me losing money on my routes . 

Paul2xhome

I am a 2 man delivery company and he is a garden furniture retailer 

Ditzy_Mitzy

Paul2xhome said:

I am a 2 man delivery company and he is a garden furniture retailer 

This is a business to business transaction, therefore, and only governed by what is in the contract.  

JJ_Egan

As above Consumer Law does not apply .

You need to weigh up taking him to court or reaching some sort of compromise .

Paul2xhome

Thank you for the advice