Fairer broadband prices for existing customers

alan235

Now that the law has been changed and insurance companies cannot charge deeply discounted prices to new customers, how about getting the same fairer treatment for Broadband customers?

 The major broadband companies like Virgin Media, Talk Talk and BT are all offering cheap deals to new customers that they state in their advertising are not available to existing clients.

 For example VM Big Bundle of broadband, TV and phone is currently £29.99/mth for 18 months and with a £75 bill credit.

I am an existing customer with VM with Big Bundle and paying £58/mth soon to be £62/mth from March 2022.

Surely the same rules should apply to broadband companies as now does to insurance companies?

[Deleted User]

alan235 said:

Surely the same rules should apply to broadband companies as now does to insurance companies?

Why is that? They have entirely different regulators.

JJ_Egan

No thanks as it will mean the lazy win and i will not be able to negotiate for a better deal .

Rules where brought in for insurance not for every aspect of life .

southsidergs

alan235 said:

Now that the law has been changed and insurance companies cannot charge deeply discounted prices to new customers, how about getting the same fairer treatment for Broadband customers?

 The major broadband companies like Virgin Media, Talk Talk and BT are all offering cheap deals to new customers that they state in their advertising are not available to existing clients.

Eh? BT (and others) have agreed with Ofcom that they'll get in touch in the last 10-40 days to offer the SAME as a new customer (less any rewards etc obviously) so you're mistaken there

Fairer prices for broadband customers - Ofcom

iniltous

BT even have an option ( Halo ) that guarantees that you won’t pay more than a new customer on the same products .

Marvel1

Out of contract - change supplier.

Neil_Jones

alan235 said:

Now that the law has been changed and insurance companies cannot charge deeply discounted prices to new customers, how about getting the same fairer treatment for Broadband customers?

 The major broadband companies like Virgin Media, Talk Talk and BT are all offering cheap deals to new customers that they state in their advertising are not available to existing clients.

 For example VM Big Bundle of broadband, TV and phone is currently £29.99/mth for 18 months and with a £75 bill credit.

I am an existing customer with VM with Big Bundle and paying £58/mth soon to be £62/mth from March 2022.

Surely the same rules should apply to broadband companies as now does to insurance companies?

Except they are available to existing clients.  Just not by default, and often without the extra incentive, ie the £75 credit.

You have to get it yourself.  Or pay out of contract rates.  Your decision.  If you want the best deals and you're out of contract get on the blower.

The last time I paid full price for broadband was... so long ago I can't actually remember.  All packages I've been on in the last 10 years were either retentions or introductory.  I don't need the law to get a decent deal, and with all due respect, neither do you.

agentcain

So you're all up for making our life more miserable and less easy eh?

The op is right. These marketing tricks and incentives should stop. Existing customers should be charged the same as new ones. These are fundamental expenses that we shouldn't have to negotiate around. 

Neil_Jones

agentcain said:

So you're all up for making our life more miserable and less easy eh?

The op is right. These marketing tricks and incentives should stop. Existing customers should be charged the same as new ones. These are fundamental expenses that we shouldn't have to negotiate around. 

This is a money saving website.  You don't save money with companies by letting the regulator/ombudsman/big cheese getting involved.  All that does is push prices up for everybody, and the apathetic ones win.  No you save money by getting your own deals, doing your own bouncing and making the effort.

JJ_Egan

As above otherwise we all end up paying a high price not a lower price . No need to cut a deal lets just pay more and more .

Marvel1

agentcain said:

So you're all up for making our life more miserable and less easy eh?

Compare new supplier, complete details- done.  How is it hard?

Much less than time looking and completing details for a new insurance provider.