John Lewis TV guarantee

neverthesamedaytwice

All good points, thanks, I'll see what JL says.

I'm a bit concerned that JL has gone and disposed of the TV without informing me.

Do I not technically still own the TV?

neilmcl

neverthesamedaytwice said:

neilmcl said:

The way I (and possibly JL too) am looking at it is this. You purchased an outgoing model in the Panasonic OLED range back in the day, for what I imagine was quite a good deal in the sales. John Lewis have not been able to offer you another similar outgoing Panasonic model because they're not available but they have instead offered you the equivalent outgoing LG CX model, which meets and probably supersedes your Panny in specification. In my opinion this meets their obligations as laid out in the guarantee.

I can definitely see your point of view. Only there are Panasonic models that are outgoing; admittedly without the soundbar, but the LG doesn't have that either.

For example: https://www.johnlewis.com/panasonic-tx-55jz1000b-2021-oled-hdr-4k-ultra-hd-smart-tv-55-inch-with-freeview-play-dolby-atmos-black/p5675736

My opinion is the replacement was chosen purely on a cost basis, and that the specification of the TV has been an afterthought.

I also feel that the terms of the guarantee need to be lot clearer; regardless of the fact that this might make the guarantee look less attractive to potentially buyers.

The Panasonic JZ1000 is not an outgoing model, it's part of it's latest range of OLED TVs. If they were still selling the HZ range then you may have a point.

neilmcl

neverthesamedaytwice said:

I can't find anywhere you've stated what you originally paid for the Panasonic TV

I do agree with you on one point, cost shouldn't come into it.

It could be argued that the above two points are at odds with each other  

Apparently the closest match to the FZ952 would be the JZ980 or JZ1000.

The top of the range (which the FZ952 was the year before I bought it) would currently be the JZ2000. I obviously wouldn't be expecting that.

Again, you purchased your FZ92 as an outdated model in the sales. The equivalent to this would be if JL still had some older models of the HZ range, for example the TX-HZ980B, but they don't but they can and do offer the equivalent alternative and just as good LG CX model.

neverthesamedaytwice

The Panasonic JZ1000 is not an outgoing model, it's part of it's latest range of OLED TVs. If they were still selling the HZ range then you may have a point.

The new Panasonic range for 2022 has been announced .. I purchased a 2018 model in 2019.

I'm suggesting I'm supplied with a 2021 model in 2022.

neilmcl

neverthesamedaytwice said:

The Panasonic JZ1000 is not an outgoing model, it's part of it's latest range of OLED TVs. If they were still selling the HZ range then you may have a point.

The new Panasonic range for 2022 has been announced .. I purchased a 2018 model in 2019.

I'm suggesting I'm supplied with a 2021 model in 2022.

Which won't be shipping to the UK until later in the year at which point the JZ1000 will be available at a discounted price probably around Xmas time but at the moment it's not and therefore not equivalent to your original purchase back in 2019.

screech_78

Gavin83 said:

neverthesamedaytwice said:

Is there a reason you keep ignoring my questions? We can't really offer anything if we don't have all the information. Potentially JL could be bending the rules of their guarantee but I can't really say for sure until the questions are answered.

Thanks so much for the time you've spent replying, I do appreciate it!

I feel like I've covered the points you raise in previous comments; not trying to be rude

I'll ignore the first question as I can see how that's been answered. However having looked back through the thread I can't find anywhere you've stated what you originally paid for the Panasonic TV or what models Panasonic have suggested as potential replacements. Could you please answer these?

I do agree with you on one point, cost shouldn't come into it. No where (from what you've posted) does the JL guarantee mention a limited cost.

Would have been purchased for around £1350 in June 2019. 

neverthesamedaytwice

neilmcl said:

neverthesamedaytwice said:

The Panasonic JZ1000 is not an outgoing model, it's part of it's latest range of OLED TVs. If they were still selling the HZ range then you may have a point.

The new Panasonic range for 2022 has been announced .. I purchased a 2018 model in 2019.

I'm suggesting I'm supplied with a 2021 model in 2022.

Which won't be shipping to the UK until later in the year at which point the JZ1000 will be available at a discounted price probably around Xmas time but at the moment it's not and therefore not equivalent to your original purchase back in 2019.

I think we'll.need to agree to disagree here, but I definitely appreciate the effort you've gone to explain your point of view.

I'm simply requesting the same brand of television I originally purchased.

Whether something is  'just as good' is a personal decision. As responses in this thread show, that statement is debatable.

I can't imagine the fact the TV was purchased in the sale should affect the terms of the warranty.

JL states they try to ensure they reach a happy resolution in their guarantee terms.

I suppose time will tell if they do.

neverthesamedaytwice

I'm a bit concerned that JL has gone and disposed of the TV without informing me. Do I not technically still own the TV?

Would be great to understand more about this.

Gavin83

neverthesamedaytwice said:

All good points, thanks, I'll see what JL says.

I'm a bit concerned that JL has gone and disposed of the TV without informing me.

Do I not technically still own the TV?

Probably and they shouldn’t have disposed of it. However you need to ask yourself what the resolution would be. It would be to supply you with a similar spec replacement so you’re just going round in circles. If you pushed this and they refunded you I expect it would fall outside of their guarantee and they’d be able to reduce the refund for usage. Why would you have wanted a broken TV back anyway?

screech_78 said:

Gavin83 said:

neverthesamedaytwice said:

Is there a reason you keep ignoring my questions? We can't really offer anything if we don't have all the information. Potentially JL could be bending the rules of their guarantee but I can't really say for sure until the questions are answered.

Thanks so much for the time you've spent replying, I do appreciate it!

I feel like I've covered the points you raise in previous comments; not trying to be rude

I'll ignore the first question as I can see how that's been answered. However having looked back through the thread I can't find anywhere you've stated what you originally paid for the Panasonic TV or what models Panasonic have suggested as potential replacements. Could you please answer these?

I do agree with you on one point, cost shouldn't come into it. No where (from what you've posted) does the JL guarantee mention a limited cost.

Would have been purchased for around £1350 in June 2019. 

Thanks. You’ve done a better job of answering this question than the OP! However given they got it at a discount I expect they paid less than this. I suspect they’ve offered the OP a £1k cash refund but this is just assumption until they confirm.

screech_78

Gavin83 said:

neverthesamedaytwice said:

All good points, thanks, I'll see what JL says.

I'm a bit concerned that JL has gone and disposed of the TV without informing me.

Do I not technically still own the TV?

Probably and they shouldn’t have disposed of it. However you need to ask yourself what the resolution would be. It would be to supply you with a similar spec replacement so you’re just going round in circles. If you pushed this and they refunded you I expect it would fall outside of their guarantee and they’d be able to reduce the refund for usage. Why would you have wanted a broken TV back anyway?

I’m wondering this too. My view is that OP didn’t want a broken TV back but they’re trying to use JL disposing of it as leverage to get what they want. The result would be the same, replacement or refund in the absence of repair so I don’t really see the issue.