Richer Sounds 6 year guarantee - TV beyond repair

Manxman_in_exile

SteveSi said:

You still have the Consumer Rights Act which gives you a 6 year 'guarantee' against defective goods.
...

No - it doesn't...

Ectophile

SteveSi said:

You still have the Consumer Rights Act which gives you a 6 year 'guarantee' against defective goods.
Samsung TVs were famous for using 'bad capacitors' which typically cause power supply issues such as humming/crackling/slow start-up/rebooting/flashing power LED, etc.
After 6 months the onus is on you to prove that the product has an inherent fault. Luckily this is really easy to do for the 'bad capacitor' problem in any electronics product as you can take off the back and look for capacitors with domed or split tops or that are leaking. Google for 'capacitor plague' for more details.
https://upload.wikimedia.org/wikipedia/commons/7/76/Defekte_Kondensatoren.jpg
Do a Google search for your particular model to see if others have the same problem. Often you will find capacitor repair kits available on eBay for that exact model because it is such a common defect. This proves it is a well known inherent defect.
I have seen products of less than 3 years old with these bad capacitors (radios, central heating controllers, Samsung TV, PC mainboard). It is well known in the electronics world that only a handful of manufacturers make 'good' capacitors (mostly Japanese). The problem is the 'bean counters' in companies insist on using the cheaper Korean/Chinese components and they don't care if they fail after a few years because most people will just buy a new product and it is cheaper for them to settle with the few that take them to court\ombudsman.
The whole thing is a scandal and just adds to global pollution and global warming too.
It may be too late to prove your product had an inherent fault now unless you have or can ask for original photos of the PCBs inside but maybe you can ask them for a fault report and quote the Consumer Rights Act?
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy#was-a-fault-present-at-purchase
Also if you paid by credit card, see https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/ .
HTH

But even if you can show that the TV had an inherent fault, for instance the use of poor quality capacitors, that still doesn't give you a right to a replacement or full refund.  They can give you a partial refund, based on how many years of product life you have lost out on.  That's likely to be no better than the 6 year warranty.

SteveSi

You have the right of a replacement (at their cost) AFAICU.
But, true, if you want a refund (or if they say it is not repairable) then they can make a deduction for usage (if after 6 months of use). 
https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2
Section 24
Store guarantees are a waste of money.

SteveSi

Further, the Consumer Rights Act says nothing about 'beyond economic repair'.
Richer sounds have just called to let me know that the TV is beyond economical repair and have offered us £210 in vouchers (the TV was purchased for £299). 
The consumer has elected for a repair or replace. So they should repair it (even if it is not economic to repair) or offer a full refund (and RS still get to keep the fee the OP paid for the RS 'guarantee'').

Jenni_D

There is no fee for the RS guarantee (at least not usually).

y3sitsm3

SteveSi said:

Further, the Consumer Rights Act says nothing about 'beyond economic repair'.
Richer sounds have just called to let me know that the TV is beyond economical repair and have offered us £210 in vouchers (the TV was purchased for £299). 
The consumer has elected for a repair or replace. So they should repair it (even if it is not economic to repair) or offer a full refund (and RS still get to keep the fee the OP paid for the RS 'guarantee'').

Then the consumer needs to exercise their rights under the law, rather than under the guarantee (with all that that entails including likely being asked to provide a report stating it is inherently faulty.)

You are not entitled to a full refund after 6 months of use, you would be entitled to a partial refund taking into account the use you have had since it was delivered.

(8)If the consumer exercises the final right to reject, any refund to the consumer may be reduced by a deduction for use, to take account of the use the consumer has had of the goods in the period since they were delivered, but this is subject to subsections (9) and (10).

Finally, RS 6 year guarantee is free.

neilmcl

SteveSi said:

You have the right of a replacement (at their cost) AFAICU.
But, true, if you want a refund (or if they say it is not repairable) then they can make a deduction for usage (if after 6 months of use). 
https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2
Section 24
Store guarantees are a waste of money.

No, you have a right to a remedy for the breach of contract, which can be one of repair, replacement or refund (partial after 6 months), the choice of which is down to the seller ultimately.

IvanOpinion

SteveSi said:

Further, the Consumer Rights Act says nothing about 'beyond economic repair'.
Richer sounds have just called to let me know that the TV is beyond economical repair and have offered us £210 in vouchers (the TV was purchased for £299). 
The consumer has elected for a repair or replace. So they should repair it (even if it is not economic to repair) or offer a full refund (and RS still get to keep the fee the OP paid for the RS 'guarantee'').

The consumer does not get to pick which resolution is made.  They may state their preference, but the provider ultimately makes the decision. 

It would be an absolute nonsense to expect something to be repaired if it was not economically viable.  "here mate, my TV went on fire and all we managed to salvage was the remote,  the on-off switch and this capacitor, I insist on a repair!!" 

mobileron

Next time get the tv from Currys with there 12 month warranty, problem solved.
Good job Richersounds warranty is FREE and dont forget u have had 18 months.

sheramber

mobileron said:

Next time get the tv from Currys with there 12 month warranty, problem solved.
Good job Richersounds warranty is FREE and dont forget u have had 18 months.

How does a 12 month warranty help someone whose tv failed after 18 months?