Blacklisted by Bt

1 Post
Newbie
I had problems with my internet for 9 months, sometimes dropping as low as 2mb on a stay fast guarantee of 45mb. Finally on the 4th visit and a senior engineer it was determined that it was in the junction box. There was a lot of back and forth, not pretty but very civil, they admitted it was there fault and its been great since.
With the end of my contract I shopped around but rang to see what they were offering and its half everything. My 53mb to 72mb is now 26mb to 32mb and my stay fast has dropped from 45mb to 24mb. Half of what I would be offered as a new customer. So time to move. Problem is everyone else was offering 53mb to 72mb until I put in my address or phone number then it would half.
I tried posing as three of my terraced row neighbours with BT and up went the speed, the final operative, sideways admitted that my number was the only one half speed on there screen! I check with other providers to find the same.
Finally I talked to someone from EE, that again offered me the lower speed but this time if he requested a change of phone number for me, it would put my speeds back up.
I know I can take the easy route and change my home phone number but before I spend hour chasing up surgeries, dentists, banks, etc to update it everywhere is there anything I can do to change this? or is complaining over bad service now more than it's worth?
With the end of my contract I shopped around but rang to see what they were offering and its half everything. My 53mb to 72mb is now 26mb to 32mb and my stay fast has dropped from 45mb to 24mb. Half of what I would be offered as a new customer. So time to move. Problem is everyone else was offering 53mb to 72mb until I put in my address or phone number then it would half.
I tried posing as three of my terraced row neighbours with BT and up went the speed, the final operative, sideways admitted that my number was the only one half speed on there screen! I check with other providers to find the same.
Finally I talked to someone from EE, that again offered me the lower speed but this time if he requested a change of phone number for me, it would put my speeds back up.
I know I can take the easy route and change my home phone number but before I spend hour chasing up surgeries, dentists, banks, etc to update it everywhere is there anything I can do to change this? or is complaining over bad service now more than it's worth?
0
Latest MSE News and Guides
Replies