Loyalty V Existing customers

FICHER

Re the new law that came into place on 1st Jan that existing customers must be able to have the same deals as new customers.
Does this apply to broadband deals?
My contract expires 13th Jan and have been offered a new contract of £28 per month, new customers can get same broadband contract for £23 per month with a £90 voucher.
Where do I stand here?

neilmcl

What new law is this?

QrizB

It relates to home and car insurance only.

See point 2 on this list:
https://www.moneysavingexpert.com/news/2021/12/key-personal-finance-changes-to-watch-out-for-in-2022--from-insu/

Neil_Jones

FICHER said:

Re the new law that came into place on 1st Jan that existing customers must be able to have the same deals as new customers.
Does this apply to broadband deals?
My contract expires 13th Jan and have been offered a new contract of £28 per month, new customers can get same broadband contract for £23 per month with a £90 voucher.
Where do I stand here?

Doesn't apply.

Where you stand is you get on the blower and you say Provider X will do me everything but the kitchen sink for £Y a month, I'd rather stay with you, what can you do for me?

bristolleedsfan

https://www.yourmoney.com/household-bills/broadband-customers-could-save-millions-following-ofcom-review/   28/07/2020

"EE and Plusnet have also now joined BT, Sky and TalkTalk in agreeing to give all existing customers access to the same prices and packages as new customers"

FICHER

Thanks for the replies, will now try and negotiate new contract.
I only heard a fleeting news item re this, thought it was over all contracts.

matelodave

I've just had the discussion with BT who weren't interested in giving me the deal that new customers get - the cheeky sods also added  another £5 to what I was already paying as my contract is ending, so I'm moving over to Vodafone next week and saving around £300 a year.

brewerdave

bristolleedsfan said:

"EE and Plusnet have also now joined BT, Sky and TalkTalk in agreeing to give all existing customers access to the same prices and packages as new customers"

Plusnet weren't interested when I "negotiated" in June 21 - actually told me they wouldn't match advertised deals, altho I did strike a deal I was happy with!

flaneurs_lobster

bristolleedsfan said:

https://www.yourmoney.com/household-bills/broadband-customers-could-save-millions-following-ofcom-review/   28/07/2020

"EE and Plusnet have also now joined BT, Sky and TalkTalk in agreeing to give all existing customers access to the same prices and packages as new customers"

I read that article and it is far from clear what has been agreed. Does this "agreement" apply only to "vunerable" customers? Another source would be useful. For such an important business model change I would have expected far more publicity, not least from MSE.

Neil_Jones

flaneurs_lobster said:

bristolleedsfan said:

https://www.yourmoney.com/household-bills/broadband-customers-could-save-millions-following-ofcom-review/   28/07/2020

"EE and Plusnet have also now joined BT, Sky and TalkTalk in agreeing to give all existing customers access to the same prices and packages as new customers"

I read that article and it is far from clear what has been agreed. Does this "agreement" apply only to "vunerable" customers? Another source would be useful. For such an important business model change I would have expected far more publicity, not least from MSE.

It was reported on MSE  when the scheme went live:

https://www.moneysavingexpert.com/news/2020/02/new-ofcom-rules-to-end-rip-off-price-rises/

And again six months later:

https://www.moneysavingexpert.com/news/2020/07/out-of-contract-broadband-customers-could-save-millions-under-of/

georjan

I am currently a customer of VM and pay £66 pm I went online yesterday and found that I could get a voice activated remote upgrade. I filled in all the relevant information and received a confirmation that I could get it at no extra cost. Then I received an email saying that some info was missing and to contact them. I rang today and they have told me I should not have been able to have this offer, and said I could have it for £2 more than I already pay. This is with £19 discount, I asked if they could not do a better deal, they said no, despite me being with them for 20 years +, I have the order. I told them I was going to contact OFCOM and said they would put me on the offers list🤔, below is the order and I was going to have Collectplus delivery. I was also told I was out of contract,not happy with their excuses.