SAR sent off but results will be after defence deadline

KatAstrophe67

Hello all,

I have received this reply from parking.queries@moto-way.co.uk

I have been asked to look at your case by Ken’s Executive Assistant, in relation to a PCN that you received following a visit to Moto Pease Pottage on 15th November 2017.

GroupNexus / CP Plus manage the parking on all of our Motorway Service Areas and help us to ensure that there is always sufficient parking provision, and for this reason Under General Data Protection Regulation (GDPR), we do not hold any information on the drivers, visits or vehicles that park on any of our services. Therefore we cannot be involved in the appeals process as we do not have the relevant details to be able to do so. 

However, with your permission, I am able to send your correspondence to GroupNexus, who will be able to look into this matter and answer your concerns and respond to you accordingly. Please confirm if you would like me to arrange this.

 

Kind Regards,

Nadia

My only concern with allowing her to send my email to GroupNexus is that in the email I admit to being the driver.  I was the driver and was going to do more research on this forum about that before submitting my defence.

What do you advise regarding this please?  I did say in my email to the CEO that I did not wish to deal with GroupNexus due to their bullying and harassing tactics and that it was affecting my mental health. Would it help to see the email I sent?

Thanks again for your help.

KatAstrophe67

I was thinking that I could reply and say that they do have a say in the appeals process and that they can cancel the tickets directly?
I have searched through the forum and I haven't seen a reply like this from MOTO before, I know that MOTO sending my email to GroupNexus will get me nowhere but I'm not sure how to call her out on her statement?

Any help gratefully received, thank you

Coupon-mad

Either say that you were not appealing, and do not give permission for your details to be passed to that company, or agree and see what happens and defend as admitted driver.

coxyboi

hi hope dont mind me jumping on

also got claim from moto services chatham, vire dcbl / cp plus,
i often pass the through the site, a few times i've had dealings with companies that share land/rent with moto (as found out after)
well april 2017 got ticket.
Complained to company i was visiting or that had my car, they said maybe my reg hadn't gone through,
They contacted some one in charge at moto.
Moto who took My details reg. said right that is all sorted now.
now june 2021 they start chasing me again....i mean !!!!!!. 
the sums in all the letters differ, i don't recall any signs didnt even know it was still part of moto, nr the hotel and recovery station, it states parking charge, but daily parking is only £24 free for 2hrs. if the charge is breach of contract should it not be invoiced as such? but i don't agree there is valid contract, as not all costs or all parties listed, not clear signage, assumptions also have no place in contracts thats why we have them,   
my court letter was dated 25nov, i've done the acknowledgment, tho i dont know if it went through first time as it hadnt recorded i intend to defend but its listed now, 
what else do i need to do any related links? strugling to cope right now could do with out all this, 
if id done wrong and used the services id had paid it, the information they give is so veige i only guessing this is the instance they mean, as ive now hear many saying they had tickets for driving through at several times in a day, and thinking back 4 years isn't easy, but i guess that part of there hoping and why they keep changing prices on there letters 

any info what where when to send thing or what to ask would be much help

KeithP

@coxyboi, can I suggest you start your own thread?

Trying to progress the issues of two people in the one thread can only lead to confusion and when you get to a court claim, believe me you don't want confusion.

When starting your new thread please tell us the Issue Date on your County Court Claim Form and the date when you filed an Acknowledgment of Service.

KatAstrophe67

Hello, update on this.

I've still had no luck with MOTO cancelling the ticket, they just keep asking me to deal with GroupNexus 

I've had a reply from my SAR which has the original claim and photo etc but they also state:

"We can confirm that your name and address details, along with details of the outstanding Charge, were passed to Debt Recovery Plus Ltd and Direct Collection Bailiffs Ltd who are our Collection Agents on the 05/02/2018 and 18/03/2020 respectively for the purposes of recovering the outstanding amount on the Charge."

I assume I would have to send SAR's to both companies mentioned above in order to find out what correspondence they have sent me?

I have also had a letter from the court acknowledging my defence and saying that a copy has been sent to the claimant and they have 28 days to respond.

Many thanks for your continued assistance.

Redx

You could send a SAR to any and all companies , but the only useful one is to Group Nexus , the drp one will provide nothing useful , they all employ debt collectors , third parties , so what ? It's irrelevant to the case !

Even the dcb legal SAR won't help , only the group Nexus one

Concentrate on the useful , not the irrelevant

Moto employed group Nexus as a third party contra , so are legally and severally liable for the actions of their sub contractor , no matter who the sub contractor is. The lessee ( Moto ) have the power here !

Keep following the 12 numbered steps by coupon mad in the defence template post , DQ stage is next , so keep checking MCOL claim history

Fruitcake

It appears that your emails to the CEO are being intercepted by someone with absolutely no clue about this unregulated industry.
I don't know how you can break through that intransigence to get to the CEO himself other than to put private and confidential FAO the CEO, and to reply to the person/department who keeps blocking you that as this is a legal matter between you and MOTO, you would expect them to show you the curtesy of actually allowing the person who has dealt with many of these problems before, to actually see the problem and understand the damage this sort of action is doing to the reputation of company.

A motorway service station is supposed to be a refuge, a place of safety. There are signs all over the UK's road networks saying Tiredness Kills, yet MOTO are penalising tired drivers who inadvertently fall asleep.
Technology such as is used for late toll charge payments exist to allow motorists to pay for parking after the event.

It would not be too difficult to have a small layby and pay machine on the exit slip-road, preceded by electronic signs that could display a VRM and a warning that a payment of £X is due for parking time over two hours.

Once a PPC is involved, all subsequent proceeds go to them and the landowner misses out on any unpaid parking revenue. A combination of the two methods above would increase revenue and profit for the landowner, and improve safety, which is a service station owner's top priority.

By allowing unregulated parking companies to arbitrarily issue charges up to seven months after a vehicle has parked will encourage tired drivers to keep on driving rather than rest in a MOTO service area.

A similar email should be sent to your MP, asking them to act on it and forward it to Neil O'Brien MP at the department for levelling up.

KatAstrophe67

It is very frustrating!!  Even more annoyingly, the lady who is replying to me has cancelled them in the past - I know because there is a picture of her reply to someone else on this forum from June 2021!!

I have replied to her today saying that I know that she and Ken ARE able to cancel the claim and that I shall continue to defend at court. I also said I would make everyone aware how they treat their customers!

Good idea re email to MP, I should have put that it my reply to her!

Le_Kirk

KatAstrophe67 said:

It is very frustrating!!  Even more annoyingly, the lady who is replying to me has cancelled them in the past - I know because there is a picture of her reply to someone else on this forum from June 2021!!

I have replied to her today saying that I know that she and Ken ARE able to cancel the claim and that I shall continue to defend at court. I also said I would make everyone aware how they treat their customers!

Good idea re email to MP, I should have put that it my reply to her!

Dear MOTO
Since you are being so intransigent I am being forced to defend this outrageous "speculative invoice" in court.  Please advise some dates in the next six months when you will not be able to attend and please give the name of the person who will attend the hearing.