Hardship arrangements - Managed quarantine

tzb27

We stayed in managed quarantine from 19th August to 30th August 2021 under approved Hardship arrangements. I wrote to CTM twice requesting to make payment arrangement but never heard back. I though they will write to us and we will provide them bank details for monthly payments. This never happened and now two days ago debt collector LCS send a message requesting to make contact. I called them and explained no one got in touch with me for payments. They said they are working with department of health and social care to collect these payments. Also they claimed to have send two letters in post and one questioning the operative admitted to have my name in address field. I asked how come department of health and social care never wrote to us advising LCS will be collecting payments on their behalf. 

Did anyone else have any experience about making payment o managed quarantine under Hardship arrangements? I have been trying to raise a complaint with department of health and social care online but it keeps giving me an error and suggesting to try again after 48 hours. 

How can I check LCS are making legit claim and didn't just buy the debt from department of health and social care?

Thanks in advance for your guidance and help. 

onashoestring

There was a similar thread earlier this year

https://forums.moneysavingexpert.com/discussion/6304490/paying-red-list-hotel-from-lcs

Also reported in the news in July that the DHSC had asked LCS to collect the deferred payment after the quarantine stays.
https://www.dailyrecord.co.uk/news/scottish-news/travellers-flying-scots-airports-during-24610855

tzb27

onashoestring said:

There was a similar thread earlier this year

https://forums.moneysavingexpert.com/discussion/6304490/paying-red-list-hotel-from-lcs

Also reported in the news in July that the DHSC had asked LCS to collect the deferred payment after the quarantine stays.
https://www.dailyrecord.co.uk/news/scottish-news/travellers-flying-scots-airports-during-24610855

Thanks a lot. I noticed the article is for Scotland but thanks to the government for clear guidance on payment schedule and appointing a dodgy debt collector for deferred payments. 

onashoestring

Agreed , it would have been helpful if the payment schedule agreement was agreed with you at the time of your quarantine.

LCS are used by HMRC to collect unpaid taxes also.

tzb27

I will really appreciate if someone can share their experience with LSC for their payments. 

tzb27

LSC is calling every few hours and texting daily. I will really appreciate if someone can put my mind at ease to engage with them confidently. Thanks

onashoestring

You can contact CTM directly and ask them to confirm that LCS are their debt partner 

• Phone: +44(0) 207 429 9732
Lines are open between 08:00 and 17:00 UK time - every day
• Email: quarantine.hotels@travelctm.com

tzb27

onashoestring said:

You can contact CTM directly and ask them to confirm that LCS are their debt partner 

• Phone: +44(0) 207 429 9732
Lines are open between 08:00 and 17:00 UK time - every day
• Email: quarantine.hotels@travelctm.com

I have emailed them few days ago and will try to call tomorrow in stated hours. Thanks a lot

onashoestring

@tzb27 any update ?