Book Subscription Extended Three Times Beyond Original Advertisement With No End In Sight

AdamW1234

Hi, 

Back in 2015, I was led on my bed watching TV when an advert came on for a collectors book subscription. Specifically, it was for a DC Graphic Novel Collection by a company called Eaglemoss. 

The original advert advertised a complete collection of 55 issues which made up a picture of all the comic book characters side-by-side on the book splines when on a shelf. I thought to myself that it looked like cool collection, albeit a bit of a stretch financially and space wise in my apartment. 

To cut a long story short, it's 2021 and the collection is now up to 180 issues with no end in sight. I have reached out to Eaglemoss numerous times to ask when it will be finishing, but they always give the same answer that is, if there's still enough interest, they'll extend it further. 

I sought advice from Citizens Advice which prompted me to request if they were part of a dispute resolution scheme. I was told they were and was referred to the appropriate department. After numerous emails, no one responded. I sent a recorded letter stating my grievance, requesting that I return the books for a full refund based on the Misrepresentation Act 1967 where I relied on the statement of 55 issues. I gave ten days to respond. No response.  

After seeking legal advice, I am now looking to make an online money claim for the total amount spent. When adding up all the payments on my Paypal account, I thought it was worth putting in a dispute with Paypal to see if they could help. They agreed that I had a genuine case and after Eaglemoss failed to respond in a timely manner, Paypal refunded me. The problem is, howevet, they can only refund up to 180 days. Back to the online money claim it is!

Sorry for the longwinded post. My question is, can I ask for damages on the online money claim as this has caused a tremendous amount of stress and time?

Something else of importance that I feel is worth noting is, I could have cancelled this subscription at any time, although (as a collector) I feel Eaglemoss know that once you have invested up to 55+ issues, no collector will cancel and have an incomplete collection so, instead, you chose to continue in good faith you are not being exploited and the collection will end after the next extension. 

If anyone has anything to add or any further advice, it would be greatly appreciated. 


 

Aylesbury_Duck

AdamW1234 said:

Hi, 

Back in 2015, I was led on my bed watching TV when an advert came on for a collectors book subscription. Specifically, it was for a DC Graphic Novel Collection by a company called Eaglemoss. 

The original advert advertised a complete collection of 55 issues which made up a picture of all the comic book characters side-by-side on the book splines when on a shelf. I thought to myself that it looked like cool collection, albeit a bit of a stretch financially and space wise in my apartment. 

To cut a long story short, it's 2021 and the collection is now up to 180 issues with no end in sight. I have reached out to Eaglemoss numerous times to ask when it will be finishing, but they always give the same answer that is, if there's still enough interest, they'll extend it further. 

I sought advice from Citizens Advice which prompted me to request if they were part of a dispute resolution scheme. I was told they were and was referred to the appropriate department. After numerous emails, no one responded. I sent a recorded letter stating my grievance, requesting that I return the books for a full refund based on the Misrepresentation Act 1967 where I relied on the statement of 55 issues. I gave ten days to respond. No response.  

After seeking legal advice, I am now looking to make an online money claim for the total amount spent. When adding up all the payments on my Paypal account, I thought it was worth putting in a dispute with Paypal to see if they could help. They agreed that I had a genuine case and after Eaglemoss failed to respond in a timely manner, Paypal refunded me. The problem is, howevet, they can only refund up to 180 days. Back to the online money claim it is!

Sorry for the longwinded post. My question is, can I ask for damages on the online money claim as this has caused a tremendous amount of stress and time?

Something else of importance that I feel is worth noting is, I could have cancelled this subscription at any time, although (as a collector) I feel Eaglemoss know that once you have invested up to 55+ issues, no collector will cancel and have an incomplete collection so, instead, you chose to continue in good faith you are not being exploited and the collection will end after the next extension. 

If anyone has anything to add or any further advice, it would be greatly appreciated. 


 

You could have cancelled at any time?  I can't see that you have a case at all, let alone damages for distress. I'm amazed Paypal refunded six months' payments, to be honest.

Did the company provide everything they advertised, up to and including the 55th issue?  If so, then surely all expenditure beyond that point was discretionary?  

AdamW1234

Aylesbury_Duck said:

AdamW1234 said:

Hi, 

Back in 2015, I was led on my bed watching TV when an advert came on for a collectors book subscription. Specifically, it was for a DC Graphic Novel Collection by a company called Eaglemoss. 

The original advert advertised a complete collection of 55 issues which made up a picture of all the comic book characters side-by-side on the book splines when on a shelf. I thought to myself that it looked like cool collection, albeit a bit of a stretch financially and space wise in my apartment. 

To cut a long story short, it's 2021 and the collection is now up to 180 issues with no end in sight. I have reached out to Eaglemoss numerous times to ask when it will be finishing, but they always give the same answer that is, if there's still enough interest, they'll extend it further. 

I sought advice from Citizens Advice which prompted me to request if they were part of a dispute resolution scheme. I was told they were and was referred to the appropriate department. After numerous emails, no one responded. I sent a recorded letter stating my grievance, requesting that I return the books for a full refund based on the Misrepresentation Act 1967 where I relied on the statement of 55 issues. I gave ten days to respond. No response.  

After seeking legal advice, I am now looking to make an online money claim for the total amount spent. When adding up all the payments on my Paypal account, I thought it was worth putting in a dispute with Paypal to see if they could help. They agreed that I had a genuine case and after Eaglemoss failed to respond in a timely manner, Paypal refunded me. The problem is, howevet, they can only refund up to 180 days. Back to the online money claim it is!

Sorry for the longwinded post. My question is, can I ask for damages on the online money claim as this has caused a tremendous amount of stress and time?

Something else of importance that I feel is worth noting is, I could have cancelled this subscription at any time, although (as a collector) I feel Eaglemoss know that once you have invested up to 55+ issues, no collector will cancel and have an incomplete collection so, instead, you chose to continue in good faith you are not being exploited and the collection will end after the next extension. 

If anyone has anything to add or any further advice, it would be greatly appreciated. 


 

You could have cancelled at any time?  I can't see that you have a case at all, let alone damages for distress.

Did the company provide everything they advertised, up to and including the 55th issue?

You don't see how a collector would be over a barrel after they've spent over £1000 what they thought was going to be a complete collection, only for that collection to be extended three times the original advertised size??

Ok. 

Aylesbury_Duck

AdamW1234 said:

Aylesbury_Duck said:

AdamW1234 said:

Hi, 

Back in 2015, I was led on my bed watching TV when an advert came on for a collectors book subscription. Specifically, it was for a DC Graphic Novel Collection by a company called Eaglemoss. 

The original advert advertised a complete collection of 55 issues which made up a picture of all the comic book characters side-by-side on the book splines when on a shelf. I thought to myself that it looked like cool collection, albeit a bit of a stretch financially and space wise in my apartment. 

To cut a long story short, it's 2021 and the collection is now up to 180 issues with no end in sight. I have reached out to Eaglemoss numerous times to ask when it will be finishing, but they always give the same answer that is, if there's still enough interest, they'll extend it further. 

I sought advice from Citizens Advice which prompted me to request if they were part of a dispute resolution scheme. I was told they were and was referred to the appropriate department. After numerous emails, no one responded. I sent a recorded letter stating my grievance, requesting that I return the books for a full refund based on the Misrepresentation Act 1967 where I relied on the statement of 55 issues. I gave ten days to respond. No response.  

After seeking legal advice, I am now looking to make an online money claim for the total amount spent. When adding up all the payments on my Paypal account, I thought it was worth putting in a dispute with Paypal to see if they could help. They agreed that I had a genuine case and after Eaglemoss failed to respond in a timely manner, Paypal refunded me. The problem is, howevet, they can only refund up to 180 days. Back to the online money claim it is!

Sorry for the longwinded post. My question is, can I ask for damages on the online money claim as this has caused a tremendous amount of stress and time?

Something else of importance that I feel is worth noting is, I could have cancelled this subscription at any time, although (as a collector) I feel Eaglemoss know that once you have invested up to 55+ issues, no collector will cancel and have an incomplete collection so, instead, you chose to continue in good faith you are not being exploited and the collection will end after the next extension. 

If anyone has anything to add or any further advice, it would be greatly appreciated. 


 

You could have cancelled at any time?  I can't see that you have a case at all, let alone damages for distress.

Did the company provide everything they advertised, up to and including the 55th issue?

You don't see how a collector would be over a barrel after they've spent over £1000 what they thought was going to be a complete collection, only for that collection to be extended three times the original advertised size??

Ok. 

You haven't answered the question.  Was the originally advertised collection of 55 issues provided as described, or not?

AdamW1234

Aylesbury_Duck said:

AdamW1234 said:

Aylesbury_Duck said:

AdamW1234 said:

Hi, 

Back in 2015, I was led on my bed watching TV when an advert came on for a collectors book subscription. Specifically, it was for a DC Graphic Novel Collection by a company called Eaglemoss. 

The original advert advertised a complete collection of 55 issues which made up a picture of all the comic book characters side-by-side on the book splines when on a shelf. I thought to myself that it looked like cool collection, albeit a bit of a stretch financially and space wise in my apartment. 

To cut a long story short, it's 2021 and the collection is now up to 180 issues with no end in sight. I have reached out to Eaglemoss numerous times to ask when it will be finishing, but they always give the same answer that is, if there's still enough interest, they'll extend it further. 

I sought advice from Citizens Advice which prompted me to request if they were part of a dispute resolution scheme. I was told they were and was referred to the appropriate department. After numerous emails, no one responded. I sent a recorded letter stating my grievance, requesting that I return the books for a full refund based on the Misrepresentation Act 1967 where I relied on the statement of 55 issues. I gave ten days to respond. No response.  

After seeking legal advice, I am now looking to make an online money claim for the total amount spent. When adding up all the payments on my Paypal account, I thought it was worth putting in a dispute with Paypal to see if they could help. They agreed that I had a genuine case and after Eaglemoss failed to respond in a timely manner, Paypal refunded me. The problem is, howevet, they can only refund up to 180 days. Back to the online money claim it is!

Sorry for the longwinded post. My question is, can I ask for damages on the online money claim as this has caused a tremendous amount of stress and time?

Something else of importance that I feel is worth noting is, I could have cancelled this subscription at any time, although (as a collector) I feel Eaglemoss know that once you have invested up to 55+ issues, no collector will cancel and have an incomplete collection so, instead, you chose to continue in good faith you are not being exploited and the collection will end after the next extension. 

If anyone has anything to add or any further advice, it would be greatly appreciated. 


 

You could have cancelled at any time?  I can't see that you have a case at all, let alone damages for distress.

Did the company provide everything they advertised, up to and including the 55th issue?

You don't see how a collector would be over a barrel after they've spent over £1000 what they thought was going to be a complete collection, only for that collection to be extended three times the original advertised size??

Ok. 

You haven't answered the question.  Was the originally advertised collection of 55 issues provided as described, or not?

No. It wasn't. The collection is now at issue 180 with no end in sight. 

The 55th issue nowhere near the advertised completion. 

Alderbank

AdamW1234 said:

If anyone has anything to add or any further advice, it would be greatly appreciated. 

Just to clarify, back in 2015 did Eaglemoss advertise this as a limited edition of no more than 55 issues and did they confirm that there would be no further issues?

Damages are not excluded from moneyclaimonline but they must be quantified and evidenced. In your claim you must list the expenses which you incurred due to this series being extended and have proof of your outlay. You don't get the chance to add these on later so they must be included in your claim and you should be prepared for a challenge that any costs were not incurred wholly and directly as a result of the series being extended.

Mnoee

I'm also quite confused - if you're enjoying the books, then great, if you're not, stop buying them? It's like complaining that a series you enjoy that was commissioned for six episodes got it's contract renewed for another season. If there's nothing aside from your own need for 'completeness' that's making you buy then that's not really a consumer rights issue. 

Aylesbury_Duck

AdamW1234 said:

Aylesbury_Duck said:

AdamW1234 said:

Aylesbury_Duck said:

AdamW1234 said:

Hi, 

Back in 2015, I was led on my bed watching TV when an advert came on for a collectors book subscription. Specifically, it was for a DC Graphic Novel Collection by a company called Eaglemoss. 

The original advert advertised a complete collection of 55 issues which made up a picture of all the comic book characters side-by-side on the book splines when on a shelf. I thought to myself that it looked like cool collection, albeit a bit of a stretch financially and space wise in my apartment. 

To cut a long story short, it's 2021 and the collection is now up to 180 issues with no end in sight. I have reached out to Eaglemoss numerous times to ask when it will be finishing, but they always give the same answer that is, if there's still enough interest, they'll extend it further. 

I sought advice from Citizens Advice which prompted me to request if they were part of a dispute resolution scheme. I was told they were and was referred to the appropriate department. After numerous emails, no one responded. I sent a recorded letter stating my grievance, requesting that I return the books for a full refund based on the Misrepresentation Act 1967 where I relied on the statement of 55 issues. I gave ten days to respond. No response.  

After seeking legal advice, I am now looking to make an online money claim for the total amount spent. When adding up all the payments on my Paypal account, I thought it was worth putting in a dispute with Paypal to see if they could help. They agreed that I had a genuine case and after Eaglemoss failed to respond in a timely manner, Paypal refunded me. The problem is, howevet, they can only refund up to 180 days. Back to the online money claim it is!

Sorry for the longwinded post. My question is, can I ask for damages on the online money claim as this has caused a tremendous amount of stress and time?

Something else of importance that I feel is worth noting is, I could have cancelled this subscription at any time, although (as a collector) I feel Eaglemoss know that once you have invested up to 55+ issues, no collector will cancel and have an incomplete collection so, instead, you chose to continue in good faith you are not being exploited and the collection will end after the next extension. 

If anyone has anything to add or any further advice, it would be greatly appreciated. 


 

You could have cancelled at any time?  I can't see that you have a case at all, let alone damages for distress.

Did the company provide everything they advertised, up to and including the 55th issue?

You don't see how a collector would be over a barrel after they've spent over £1000 what they thought was going to be a complete collection, only for that collection to be extended three times the original advertised size??

Ok. 

You haven't answered the question.  Was the originally advertised collection of 55 issues provided as described, or not?

No. It wasn't. The collection is now at issue 180 with no end in sight. 

The 55th issue nowhere near the advertised completion. 

That's still not answering the question.  Were the first 55 issues as described?

If they were, what happened afterwards was down to your purchasing decision/addiction.

If they weren't, then you may have a case for a full refund.

AdamW1234

Alderbank said:

AdamW1234 said:

If anyone has anything to add or any further advice, it would be greatly appreciated. 

Just to clarify, back in 2015 did Eaglemoss advertise this as a limited edition of no more than 55 issues and did they confirm that there would be no further issues?

Damages are not excluded from moneyclaimonline but they must be quantified and evidenced. In your claim you must list the expenses which you incurred due to this series being extended and have proof of your outlay. You don't get the chance to add these on later so they must be included in your claim and you should be prepared for a challenge that any costs were not incurred wholly and directly as a result of the series being extended.

As per my original post, it was advertised as 55 issues to complete the entire Justice League on the book splines. 

If they had stated this would continue indefinitely, I would not have subscribed. 

Thank you for the additional information. I have all dates and payments. 

AdamW1234

Aylesbury_Duck said:

AdamW1234 said:

Aylesbury_Duck said:

AdamW1234 said:

Aylesbury_Duck said:

AdamW1234 said:

Hi, 

Back in 2015, I was led on my bed watching TV when an advert came on for a collectors book subscription. Specifically, it was for a DC Graphic Novel Collection by a company called Eaglemoss. 

The original advert advertised a complete collection of 55 issues which made up a picture of all the comic book characters side-by-side on the book splines when on a shelf. I thought to myself that it looked like cool collection, albeit a bit of a stretch financially and space wise in my apartment. 

To cut a long story short, it's 2021 and the collection is now up to 180 issues with no end in sight. I have reached out to Eaglemoss numerous times to ask when it will be finishing, but they always give the same answer that is, if there's still enough interest, they'll extend it further. 

I sought advice from Citizens Advice which prompted me to request if they were part of a dispute resolution scheme. I was told they were and was referred to the appropriate department. After numerous emails, no one responded. I sent a recorded letter stating my grievance, requesting that I return the books for a full refund based on the Misrepresentation Act 1967 where I relied on the statement of 55 issues. I gave ten days to respond. No response.  

After seeking legal advice, I am now looking to make an online money claim for the total amount spent. When adding up all the payments on my Paypal account, I thought it was worth putting in a dispute with Paypal to see if they could help. They agreed that I had a genuine case and after Eaglemoss failed to respond in a timely manner, Paypal refunded me. The problem is, howevet, they can only refund up to 180 days. Back to the online money claim it is!

Sorry for the longwinded post. My question is, can I ask for damages on the online money claim as this has caused a tremendous amount of stress and time?

Something else of importance that I feel is worth noting is, I could have cancelled this subscription at any time, although (as a collector) I feel Eaglemoss know that once you have invested up to 55+ issues, no collector will cancel and have an incomplete collection so, instead, you chose to continue in good faith you are not being exploited and the collection will end after the next extension. 

If anyone has anything to add or any further advice, it would be greatly appreciated. 


 

You could have cancelled at any time?  I can't see that you have a case at all, let alone damages for distress.

Did the company provide everything they advertised, up to and including the 55th issue?

You don't see how a collector would be over a barrel after they've spent over £1000 what they thought was going to be a complete collection, only for that collection to be extended three times the original advertised size??

Ok. 

You haven't answered the question.  Was the originally advertised collection of 55 issues provided as described, or not?

No. It wasn't. The collection is now at issue 180 with no end in sight. 

The 55th issue nowhere near the advertised completion. 

That's still not answering the question.  Were the first 55 issues as described?

If they were, what happened afterwards was down to your purchasing decision/addiction.

If they weren't, then you may have a case for a full refund.

I'm not sure what you're not getting here. No. They weren't as described. The 55 issues wasn't the completed collection. 

Mnoee

AdamW1234 said:

Mnoee said:

I'm also quite confused - if you're enjoying the books, then great, if you're not, stop buying them? It's like complaining that a series you enjoy that was commissioned for six episodes got it's contract renewed for another season. If there's nothing aside from your own need for 'completeness' that's making you buy then that's not really a consumer rights issue. 

I take it you've never heard of a collection before. 

Aye, I have. I've also read a comic. Find out next week the exact thing you've been waiting for! Next week: Something vague, more details will follow, keep buying the comic plz.