Parking Notice Excel Parking

hatty60

Has anybody had a run-in with the parking firm Excel Parking? I received out of the blue a parking notice (PCN) notice to keeper (NTK)  from the  Three Spires Shopping Centre in Lichfield, I know for a fact that I paid the required £1.00 for the hours stay when I paid I noticed they had yet again changed the ticket machine to one that didn't issue tickets and photographs your car on entry and exit when I paid it stated that it did not issue a ticket that I had paid. They have sent me this notice asking for a £100 for none payment which is not true as I had paid with a reduction to £60 within 14 days... this is so wrong how can I fight it I realize now I should have photographed the ticket machine on payment it's a total scam!! help???

Coupon-mad

Hi, read the NEWBIES thread and any other Excel threads. 

Maybe a typo with your VRM so require them to check.

Fruitcake

Excel are well known on this forum, and make up a large proportion of the millions of PCNs issued to motorists every year.

What happened when you complained to the landowner/retail park manager?

Start by reading the sticky Announcement for NEWBIES that was just underneath the main forum heading and asks everyone to read if first, then send the appeal template in blue text you will find there. Send it unaltered, from The Keeper.

If possible, then go back (on foot) and take photos of the site and signage, including the PDT  machines and signage.

hatty60

Coupon-mad said:

Hi, read the NEWBIES thread and any other Excel threads. 

Maybe a typo with your VRM so require them to check.

Hi thanks for the reply, I haven't done this I will take a look, thanks

hatty60

Fruitcake said:

Excel are well known on this forum, and make up a large proportion of the millions of PCNs issued to motorists every year.

What happened when you complained to the landowner/retail park manager?

Start by reading the sticky Announcement for NEWBIES that was just underneath the main forum heading and asks everyone to read if first, then send the appeal template in blue text you will find there. Send it unaltered, from The Keeper.

If possible, then go back (on foot) and take photos of the site and signage, including the PDT  machines and signage.

Thanks for replying, I only received the PCN yesterday so have not got in touch with anyone as yet! I will take look at the NEWBIES and will go back to the carpark and do that!  thanks for your help.

KeithP

Have a look at this thread, updated only yesterday...
Backcester Lane, Lichfield, Excel Parking

This webpage might be useful too...
www.threespireslichfield.com/parking

Have you seen this local newspaper article?...
lichfieldlive.co.uk/2021/02/26/shopping-centre-to-take-over-management-of-two-lichfield-car-parks

Fruitcake

The site appears to be spread out with a number of car separate parks. You need to find the/a route in to where the car was parked that shows how signs could have been missed because they were obscured, damaged, facing away from the direction of traffic, hidden round corners etcetera.
Google Streetview (GSV) shows at least one sign completely flared out and unreadable due to sunlight as well as being tucked out of site on the left as a driver would turn right to find a parking space.

hatty60

Thanks, I will take a look, I will be appealing the fine first! cheers.

Coupon-mad

It's not a fine and you can't win an appeal v Excel.  You need to read more threads first.

We are not saying to pay it, BTW.

Fruitcake

hatty60 said:

Thanks, I will take a look, I will be appealing the fine first! cheers.

It is not a fine.

You will not win at the initial appeal stage.

You might win at IAS appeal stage if you are one of the lucky 4% who do. Most likely you will win at court stage if you do your research first, but that is way off for now.

You must complain to the landowner, and your MP. 

Snakes_Belly

If you live in Lichfield write to Michael Fabricant MP. If not write to your own MP and ask them to forward a copy to MF. He will only respond to his own constituents. I would avoid Excel's car parks like the plague. There are other car parks nearby. 

Note that there is also a petition to remove Excel and revert back to the LA.