eBay - MC113 Your eBay account has been permanently suspended

chubsta

Sorry - originally posted this in a different part of the forum because didn't know there was an eBay specific bit...
Haven't got a clue what has happened here but after 22 years of using eBay with no issues whatsoever I have been completely kicked off with no right of appeal, cannot buy or sell at all! My feedback is well over 800, 100% positive, I don't sell anything and have had no issues when buying at all - in the last month I have bought 5 items, with the most expensive being about £20, positive feedback left for the sellers, and received as the buyer. No unpaid items etc etc, my account should be 100% golden. And then I get this this evening, less than an hour after making another small purchase - a replacement screen for an iPod classic costing under £15!
I have tried contacting eBay via their web chat and all they would say is that I have been permanently suspended, there is no right of appeal at all, and they won't tell me why! The she just disconnected the chat!
About 30 minutes after I got the original message I got another one saying a bid of mine had been cancelled - this is a small car window sticker with a dog on it, that cost about £4.00 and was delivered to me well over a week ago, again, positive feedback from both sides.

Does anyone else have experience of this and how it could possible be resolved - it seems like eBay do not want to even engage with me despite clearly something having gone wrong somewhere - I cannot believe there is no process to actually find out why this has happened and resolve it.

I am not hiding anything about my account or activity BTW, it is exactly as above, no problems at all, in fact I feel I have been very lucky over the years avoiding any issues.

soolin

The only thing I can think of is that you’ve been linked to a banned account, and that’s going to be a struggle to get information on. Anyone in your family had issues with ebay , or anyone stayed with you and used your WiFi? 

chubsta

soolin said:

The only thing I can think of is that you’ve been linked to a banned account, and that’s going to be a struggle to get information on. Anyone in your family had issues with ebay , or anyone stayed with you and used your WiFi? 

No, absolutely nothing at all, I spend most of my time at my GFs house, she is also a buyer, never a seller, on eBay, no problems there. My Ebay account is at my own address but again, there are no issues at all, no-one else could have used the wi-fi.

What is strange is that I have had another couple of emails saying bids have been cancelled on a few items I have bought over the last few weeks - again, only small gifts like a fridge magnet worth a few pounds, all of which have been received and feedback positive from both sides - I really have no idea what is happening!

Belenus

I have just had the same happen to me. I received this email a few minutes ago.

MC113 Your eBay account has been permanently suspended

Hello USER NAME,
Your eBay account has been permanently suspended because we noticed activity that we believe is a risk to our community.

This means the following:
- You can’t buy or sell on eBay any longer. Any other accounts that you own or that are associated with this account have also been suspended. 
- Outstanding selling fees are due immediately, and any amounts that you haven’t previously disputed will be charged to the payment method we have on file. 

The safety of our community is a top priority for us, so our decision to permanently suspend your account is final and can’t be appealed. 
 

Regards,

eBay Customer Service

I have no idea why. I have used eBay for about 20 years. I sold regularly for many years but I have mainly just bought for the last ten years. I have about 1,190 positive feedbacks with 1 negative only and that was about 17 years ago. I have left well over a thousand positive feedbacks for others. I have left 2 negatives in all that time and those were many years ago.

I have been very active buying this year with maybe 200 purchase of Blu Rays, DVDs and CDs and other small items. 

I have raised a few item defective item returns recently for faulty Blu Ray discs but all of those have been legitimate and were not contested by the seller. I returned all the faulty items.

The only other possible cause is this message I sent today to a seller from whom I had purchased a Blu Ray disc yesterday.

Hello, I bought this item. I intend to bid on (Another Item) on Sunday so I will delay payment until then so you can issue a combined invoice and post in one package if I also win that auction. I trust that you find that acceptable, Thank you.

That seller replied:

No problem XXXX and if you win I will try and remember to combine the postage in a revised invoice.

I had bought two items a few minutes apart from that same seller a week ago and they combined the postage automatically even though I had not requested that.

Chubsta, from reading in the past about others who have also been similarly permanently suspended I suspect there is nothing you nor I can do as eBay are a private company and can act as they see fit.

What can I do about items that I have purchased, paid for but not yet received if I do not receive them or if I have a problem with them?

Belenus

Could this be a glitch in eBay and might be rectified or is that just wishful thinking?

Belenus

My wife has an eBay account that she rarely uses and hasn't used for a few years.

It uses the same address as mine but is linked to a different bank account.

I presume that this will also be suspended as it will not be difficult for eBay to link the two eBay accounts.

chubsta

I have no idea but the fact no one will even interact with me is incredible! It seems like all my recent purchases have now had their bids cancelled, although how that works I don’t know as I have paid for and received them all. I have one item that I bid and paid for earlier this evening which has also been cancelled but will I get my money back for it? If not I am guessing there will not even be any way to get a refund if I can’t contact anyone at eBay. All my recent transactions have been paid via applepay using my credit card so could that have something to do with it?

soolin

This is beginning to sound like a glitch. Ebay seems to be having difficulties at the moment , today’s one seems to be an inability to list anything - so perhaps these unexpected suspensions are yet another glitch. However, ebay are notorious in never admitting being wrong so how this will get resolved I’ve no idea. 

Belenus

Soolin, do you have a telephone number to contact eBay and the best time to call and get Dublin?

Do I have to go through eBay and get a code which presumably I will not be able to do?

Belenus

soolin said:

This is beginning to sound like a glitch. Ebay seems to be having difficulties at the moment , today’s one seems to be an inability to list anything - so perhaps these unexpected suspensions are yet another glitch. However, ebay are notorious in never admitting being wrong so how this will get resolved I’ve no idea. 

I suspect that my legitimate and innocent message has been interpreted by a Bot as trying to trade outside eBay.

Unfortunately, as a more or less non seller these days I am probably worth very little if anything to eBay. Even though I am a regular purchaser they will not see me as someone of any particular value to them.

Are there any social media forums that eBay read and respond to where Chubsta and I can appeal our suspensions?

chubsta

Have checked Reddit and it seems very widespread, everyone pretty much saying the same, longtime members, no issues at all, bids that have been bought paid for and delivered being cancelled, at least we are not alone…