I have two energy suppliers to my flat. Can e-On bill me for a meter that is managed by SSE?

farazk86

Hi,

I moved to this new flat some time ago and was advised by the landlord that there are two electric meters to the property: One managed by SSE that is only for the water heater and the other is e-On that is for everything else in the flat..

The SSE one is cheap and does not have any standing charge. As per my previous bills I am paying 17p per kWh (I only run the heater at night and thats the night rate).

For e-On I am paying 24p her kWh with a standing charge of 20p per day.

Recently I got an email from e-On as below:

Dear Mr farazk86
 
We hold your current supply number 110005XXXXXXX with meter 17P2XXXXX, however we have been advised by our engineers on a site visit that another meter H01FXXXXX for the heating is on site with supply number 11000XXXXXXX supplied by SSE electricity.   An you please confirm if this meter is still in use, as we will need to take supply of it along with your main supply number if it is still needed.
If this meter is not in use, can you please contact SSE to advise them and they will arrange a visit to remove the meter.
 
If you do not provide this information, you may find yourself being billed for this meter, therefore it is imperative that you contact us to provide all meter details for both supplies for your address.
 
Thank you

To which I replied that I am happy with my SSE supplier and I even attached a recent bill that was paid. And I do not wish to switch. 

They then replied with the following:

Dear Mr Khan,
 
Thank you for your speedy response.  As you have two supplies and meters, they need to be linked to show they are related.  This cannot be done with different suppliers.  In order to relate these supplies both need to be with the same supplier.   This can be ourselves Eon, or SSE, whichever is your preference.   Once you confirm to us who you would like to continue as your supplier, we can start the change of supply process for either our supply number to SSE, or theirs to us.
 
Can you please let me know who is your supplier of choice.  I can then contact SSE to advise them.   if possible could you also provide us with up to date reads.
 
Thank you for your co-operaton in this.
 
Best regards

I dont want to switch and even so, I believe this will be the landlords decision to remove a meter, not mine.

Since the above email they have sent two reminders.

What is this? Do I HAVE to switch as they mention above and remove one of the meters, and if I dont they will charge me for a meter that is not even managed by them... doesnt sound right,.

Thank you for reading this lengthy post

elsien

Where have they said that switching both meters to the same supplier means that one of them needs to be removed? I can only see reference to removing a meter if it’s not in use.
If they’ve saying either company can take over both meters, what is your objection to both meters being on the cheaper SSE rate? 

farazk86

elsien said:

Where have they said that switching both meters to the same supplier means that one of them needs to be removed? I can only see reference to removing a meter if it’s not in use.
If they’ve saying either company can take over both meters, what is your objection to both meters being on the cheaper SSE rate? 

SSE is cheaper for me as quoted in the prices above. And after contacting SSE they tell me that they are  not taking on any new customers at this point. (I assume because of the energy crisis).

So I basically am happy with the current arrangement and want to keep it as is. What I was asking, can they force me to chose a single supplier when I dont want to, by stating that I may find myself billed for the SSE meter.

MWT

farazk86 said:

So I basically am happy with the current arrangement and want to keep it as is. What I was asking, can they force me to chose a single supplier when I dont want to, by stating that I may find myself billed for the SSE meter.

Yes, they can insist.

The landlord or a previous owner has done something odd at some point in the past and either these were related meters that have been split or perhaps there was previously two flats where there is now only one, but you cannot have the supply to your one flat split between two suppliers.

Probably worth talking to your landlord to let him know there is a problem...

molerat

Looks like a complex metering 2 MPAN set up that has somehow managed to get dis-associated at some point, both should really be supplied by the same company. The landlord should work with you to get the metering / wiring changed to a more suitable system.

elsien

farazk86 said:

elsien said:

Where have they said that switching both meters to the same supplier means that one of them needs to be removed? I can only see reference to removing a meter if it’s not in use.
If they’ve saying either company can take over both meters, what is your objection to both meters being on the cheaper SSE rate? 

SSE is cheaper for me as quoted in the prices above. And after contacting SSE they tell me that they are  not taking on any new customers at this point. (I assume because of the energy crisis).

So I basically am happy with the current arrangement and want to keep it as is. What I was asking, can they force me to chose a single supplier when I dont want to, by stating that I may find myself billed for the SSE meter.

Except you're not a new customer, you're an existing one. Did you tell them what  Eon had said about one supplier needing to take over both meters?
I agree your landlord should be involved but I'm still baffled as to why you wouldn't want both on the cheaper rate if you can convince SSE you aren't a new customer as such.

QrizB

elsien said:

farazk86 said:

elsien said:

Where have they said that switching both meters to the same supplier means that one of them needs to be removed? I can only see reference to removing a meter if it’s not in use.
If they’ve saying either company can take over both meters, what is your objection to both meters being on the cheaper SSE rate? 

SSE is cheaper for me as quoted in the prices above. And after contacting SSE they tell me that they are  not taking on any new customers at this point. (I assume because of the energy crisis).

So I basically am happy with the current arrangement and want to keep it as is. What I was asking, can they force me to chose a single supplier when I dont want to, by stating that I may find myself billed for the SSE meter.

Except you're not a new customer, you're an existing one. Did you tell them what  Eon had said about one supplier needing to take over both meters?
I agree your landlord should be involved but I'm still baffled as to why you wouldn't want both on the cheaper rate if you can convince SSE you aren't a new customer as such.

It would be interesting to know the specifics of the two current tariffs including their names and any fixed rates that might apply. The OP might be better off with the water heater on E7; 17p/kWh is quite a lot for a night rate, most E7 tariffs I';ve seen are lower than that.

EssexHebridean

The flip side of E7 though is that the day rate is a lot higher too - if the OP is only using an E7 type set up for the water, it probably wouldn't work out cheaper. 

QrizB

EssexHebridean said:

The flip side of E7 though is that the day rate is a lot higher too - if the OP is only using an E7 type set up for the water, it probably wouldn't work out cheaper. 

True, although the current rate of 24p/kWh sounds more like an E7 day rate than a single. (Unless the OP has got his numbers backwards and it''s 20p/kWh plus 24p/day?) We definitely need more facts and figures!

EssexHebridean

Our E7 is (from memory, I'm with UW so actually trying to check it involves jumping through many more hoops than I have energy for right now) on a day rate of closer to 28p/unit at the moment, but our night rate is also a LOT less than the OP's water heater meter. 

elsien

EssexHebridean said:

The flip side of E7 though is that the day rate is a lot higher too - if the OP is only using an E7 type set up for the water, it probably wouldn't work out cheaper. 

Fair comment - I missed that the heater was night time only.