This is getting more bizarre, had tried the chat the other day and got nowhere, asked them to call me just now, automated line gave me a number to press, didn’t work and got cut off, tried again, given another number, didn’t work and again got cut off.nearly Gave up.tried the chat again, explained about changing to Visa debit cart as default, he asked when I received the Amazon original e-mail.Also told him we were expecting a following e-mail telling us about the £20 credit.he said it would be automatically added when we made a purchase, as a discount.Anyway, as joint Prime account holder I had some money left in my gift card wallet and so he added £20 to that, my default payment has always been an entirely different debit card. Very strange, even stranger was when my other half, who is the prime account holder, had checked his account, the default had actually gone back to Visa credit! Had to change it back to to Visa debit!What a palaver.I’ve just read through this saga before posting, do not make sense to me either!
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He got his money back after MSE intervened
For London, Fri 11 Mar to Sun 27 Mar