Pure Planet still taking Direct Debits?

Ultrasonic

Baileys_Babe said:

We were with Pure Planet and have been moved to Shell.
This morning I went on to the PP app to submit my monthly metre readings and I got the message "Sorry We’ve turned this page off for a short time in order to make some updates to it - it’ll be back soon. Thanks for your patience" 
Is anyone else getting this message? 

I would like to keep accurate readings on my account so we are billed correctly. Any ideas on a different way of submitting them to my account?

I'm not sure if it's possible to submit a reading manually but I just spotted in the app. that my smart meter readings were recorded on 23 November (their usual day for the monthly reading). If you have a smart meter you may find readings are still being taken too.

wild666

I take weekly readings and put them on a spreadsheet in my office software package. Since Avro went under and I have being able to get accurate readings by getting my readings daily in 30 minute segments, the day after the usage, I now do that and have a couple of spreadsheets open detailing the daily readings for electric, monthly readings for electric, and weekly readings for gas and electric.

The electric gives readings to the thousandths of a kWh whereas the gas just does units that I convert to kWh. Because I use so little gas, between 1 unit, 11.4 kWh, in summer and 5 units, 57 kWh, in winter per week I just do the gas weekly.

whatsthenews

Ultrasonic said:

Baileys_Babe said:

We were with Pure Planet and have been moved to Shell.
This morning I went on to the PP app to submit my monthly metre readings and I got the message "Sorry We’ve turned this page off for a short time in order to make some updates to it - it’ll be back soon. Thanks for your patience" 
Is anyone else getting this message? 

I would like to keep accurate readings on my account so we are billed correctly. Any ideas on a different way of submitting them to my account?

I'm not sure if it's possible to submit a reading manually but I just spotted in the app. that my smart meter readings were recorded on 23 November (their usual day for the monthly reading). If you have a smart meter you may find readings are still being taken too.

Interesting that you mention smart readings , as we have an issue with PP final bill for my elderly parents which is related to smart readings. We were also with PP but our bill seems fine. 

Ultrasonic

whatsthenews said:

Ultrasonic said:

Baileys_Babe said:

We were with Pure Planet and have been moved to Shell.
This morning I went on to the PP app to submit my monthly metre readings and I got the message "Sorry We’ve turned this page off for a short time in order to make some updates to it - it’ll be back soon. Thanks for your patience" 
Is anyone else getting this message? 

I would like to keep accurate readings on my account so we are billed correctly. Any ideas on a different way of submitting them to my account?

I'm not sure if it's possible to submit a reading manually but I just spotted in the app. that my smart meter readings were recorded on 23 November (their usual day for the monthly reading). If you have a smart meter you may find readings are still being taken too.

Interesting that you mention smart readings , as we have an issue with PP final bill for my elderly parents which is related to smart readings. We were also with PP but our bill seems fine. 

Were these final bills to switch to Shell after PP ceased trading, or from switches arranged before this?