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  • I'm hoping the systems will be back up and running soon. I really feel for those who have been left unable to complete.I am concerned about the knock on effect this is going to have on cases moving forward. 
  • Has anyone been contacted at all by their solicitors? we are waiting to exchange and are in complete limbo with no idea what to do! has anyone had any luck getting hold of my home move?
  • ktgleb said:
    Has anyone been contacted at all by their solicitors? we are waiting to exchange and are in complete limbo with no idea what to do! has anyone had any luck getting hold of my home move?

    I missed a call from a private number which was my solicitor trying to get hold of me. They said they would call back but they haven't. I'm definitely not as urgent as other people though. There is an online form you can fill in to hopefully get a call back. 
  • That's great to hear Vampgirl. I was hoping for completion of a flat I was purchasing in 3 weeks time. As I have possession of the searches, I am moving to a new solicitor with the hope of not letting my seller down and keeping to that timeline.
  • TheJP
    TheJP Posts: 1,951 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Vampgirl said:
    Just a quick update: PPL transferred my parents' money onwards late Wednesday afternoon so they finally managed to complete on their purchase and they moved in yesterday. As you can imagine, they are very relieved that their worst fears (ie. their money going missing and them being left homeless) didn't materialise....logically they know that the chances of that happening were absolutely miniscule, but when you're caught up in the middle of such a stressful situation with no idea what's going on its pretty understandable that people start to fear the worst.

    There is still the question of the extra expenses to sort out, but this can wait until PPL's systems are all back online and they've caught up with their work. At the moment my parents are just concentrating on getting settled into the new house and making plans for what needs doing to it.
    Awesome news! Document every spend from storage additional removal van etc including having to get takeaways because they didn't have a kitchen etc. I've used PPL twice now and they have been great but if this happened to me i would want any spend that as a result to be paid.

    I hope your parents have a lovely bottle of wine tonight, think they deserve it.
  • eddddy
    eddddy Posts: 17,985 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 12 November 2021 at 6:23PM
    As I have possession of the searches, I am moving to a new solicitor with the hope of not letting my seller down and keeping to that timeline.

    Are you buying with a mortgage? If so, your solicitor will also be acting for the lender, and will want to check the searches on the lender's behalf.

    So check with your proposed new solicitor that they will accept the copy of the searches that you provide (as opposed to receiving them direct from an 'official' source).


    There's the risk that the copy you provide might not be genuine, and you're using the fake searches to try to 'fool' (defraud) the mortgage lender into lending on an unsuitable property.


  • TBG01
    TBG01 Posts: 498 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    You also don't skip straight to where you currently are in the transaction, simply by handing over the searches.

    Unless you're already an existing client, ID will need to be done. Source of funds checked. The title and contact pack reviewed with the Solicitor well within his rights to raise further enquiries and contest current ones if they don't think they're satisfactory. 

    If anything switching Solicitors puts you right back at the start of the transaction.
  • eddddy said:
    As I have possession of the searches, I am moving to a new solicitor with the hope of not letting my seller down and keeping to that timeline.

    Are you buying with a mortgage? If so, your solicitor will also be acting for the lender, and will want to check the searches on the lender's behalf.

    So check with your proposed new solicitor that they will accept the copy of the searches that you provide (as opposed to receiving them direct from an 'official' source).


    There's the risk that the copy you provide might not be genuine, and you're using the fake searches to try to 'fool' (defraud) the mortgage lender into lending on an unsuitable property.


    I see what you mean- the solicitor I talked to didn't raise any issues when we discussed it. I am waiting to get their quote for me to accept, so I will check again, thanks.
  • eddddy
    eddddy Posts: 17,985 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    eddddy said:
    As I have possession of the searches, I am moving to a new solicitor with the hope of not letting my seller down and keeping to that timeline.

    Are you buying with a mortgage? If so, your solicitor will also be acting for the lender, and will want to check the searches on the lender's behalf.

    So check with your proposed new solicitor that they will accept the copy of the searches that you provide (as opposed to receiving them direct from an 'official' source).


    There's the risk that the copy you provide might not be genuine, and you're using the fake searches to try to 'fool' (defraud) the mortgage lender into lending on an unsuitable property.


    I see what you mean- the solicitor I talked to didn't raise any issues when we discussed it. I am waiting to get their quote for me to accept, so I will check again, thanks.

    Is the new solicitor assuming that they'll ask PPL to send the searches across?

    The new solicitor will trust stuff that comes directly from PPL as genuine - solicitors will trust other solicitors not to act fraudulently.

    But that would mean waiting for PPL to catch-up with their backlog. And helping a client (you) move to another solicitor might be one of their lowest priorities.


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