UC Telephone Compliance Interview

Willis75

Maskface said:

Can anyone shed any light on what these are usually about please? I've had a letter that I will be getting a call this week. I've never even heard of these before and it does sound a bit scary. Google just fills my head with nightmares so I'm scared to look there.

As other state, it may just be routine. On the other hand, someone may have made a malicious call.

It happened to me, although I attended a face to face interview. I was reported as not being disabled and claiming money when I had thousands in the bank. It was also stated that I was using a false name??? Not sure what that was about.

Being wheelchair confined as I cannot walk as I am paralysed from the waist down, and the thousands in the bank came from the recent sale of my property (martial home) and was being held by solicitor pending the purchase of another property, proved the report was malicious. I was given a transcript of the malicious call and who made it. A great big apology was issued and told not to worry.

The call came from a friend of a very disgruntled ex husband.

So, I would suggest you don't worry. Have someone with you at the interview and if you are 'thrown' in any way by the questions, ask for a break and think before you answer (mute your call whilst you discuss with whoever is with you) Definitely if it as a malicious reporting ask what the report states and who made it before you reply. 

Maskface

Willis75 said:

Maskface said:

Can anyone shed any light on what these are usually about please? I've had a letter that I will be getting a call this week. I've never even heard of these before and it does sound a bit scary. Google just fills my head with nightmares so I'm scared to look there.

As other state, it may just be routine. On the other hand, someone may have made a malicious call.

It happened to me, although I attended a face to face interview. I was reported as not being disabled and claiming money when I had thousands in the bank. It was also stated that I was using a false name??? Not sure what that was about.

Being wheelchair confined as I cannot walk as I am paralysed from the waist down, and the thousands in the bank came from the recent sale of my property (martial home) and was being held by solicitor pending the purchase of another property, proved the report was malicious. I was given a transcript of the malicious call and who made it. A great big apology was issued and told not to worry.

The call came from a friend of a very disgruntled ex husband.

So, I would suggest you don't worry. Have someone with you at the interview and if you are 'thrown' in any way by the questions, ask for a break and think before you answer (mute your call whilst you discuss with whoever is with you) Definitely if it as a malicious reporting ask what the report states and who made it before you reply. 

Hopefully routine. It's just the wording that triggers my anxiety disorder. 

TELLIT01

Deleted User said:

TELLIT01 said:

After an extended period of very few checks, due to Covid, I'm pleased to hear that the number of checks is being increased.  Not suggesting that the OP or anybody else contacted has anything to hide.

Pleased -  What is the English equivalent for schadenfreude?

I will be delighted if those who claimed fraudulently are caught and don't think there is anything malicious in wanting those in that situation to get their cumupance.  As stated in my previous post I'm not suggesting the OP is in that group. I will be even more pleased if this means that new claims are now being examined properly before being accepted.

Dullville

Willis75 said:

Maskface said:

Can anyone shed any light on what these are usually about please? I've had a letter that I will be getting a call this week. I've never even heard of these before and it does sound a bit scary. Google just fills my head with nightmares so I'm scared to look there.

As other state, it may just be routine. On the other hand, someone may have made a malicious call.

It happened to me, although I attended a face to face interview. I was reported as not being disabled and claiming money when I had thousands in the bank. It was also stated that I was using a false name??? Not sure what that was about.

Being wheelchair confined as I cannot walk as I am paralysed from the waist down, and the thousands in the bank came from the recent sale of my property (martial home) and was being held by solicitor pending the purchase of another property, proved the report was malicious. I was given a transcript of the malicious call and who made it. A great big apology was issued and told not to worry.

The call came from a friend of a very disgruntled ex husband.

So, I would suggest you don't worry. Have someone with you at the interview and if you are 'thrown' in any way by the questions, ask for a break and think before you answer (mute your call whilst you discuss with whoever is with you) Definitely if it as a malicious reporting ask what the report states and who made it before you reply. 

I’m really sure they gave you a transcript of the call and really really sure they told you who actually made the call..

born_again

Maskface said:

TELLIT01 said:

After an extended period of very few checks, due to Covid, I'm pleased to hear that the number of checks is being increased.  Not suggesting that the OP or anybody else contacted has anything to hide.

Increased? COVID didn't stop telephone compliance appointments. 

But it did reduce them as they focused on the massive increase of UC claims.

Maskface

born_again said:

Maskface said:

TELLIT01 said:

After an extended period of very few checks, due to Covid, I'm pleased to hear that the number of checks is being increased.  Not suggesting that the OP or anybody else contacted has anything to hide.

Increased? COVID didn't stop telephone compliance appointments. 

But it did reduce them as they focused on the massive increase of UC claims.

Thanks. Doesn't really answer my question though does it? I'm not looking for a debate whether there should be more compliance interviews. I'm asking if you know what these interviews are usually about? As you can see, the letter is quite pointed.

poppy12345

Maskface said:

born_again said:

Maskface said:

TELLIT01 said:

After an extended period of very few checks, due to Covid, I'm pleased to hear that the number of checks is being increased.  Not suggesting that the OP or anybody else contacted has anything to hide.

Increased? COVID didn't stop telephone compliance appointments. 

But it did reduce them as they focused on the massive increase of UC claims.

I'm asking if you know what these interviews are usually about?

That's the issue, no one here can tell you what the interview is about, we can only guess.

Maskface

Well I'm guessing nobody on mse has ever had one of these letters then...

MovingForwards

Maskface said:

Well I'm guessing nobody on mse has ever had one of these letters then...

Yes there have been people.

I've just done an internet search for compliance interview MSE forum and loads popped up.
Some are for not updating changes of personal circumstances, some are for not advising of savings, some are to check benefits.

Yours could be about anything, that's why no one can say what it's for as each are potentially different.

poppy12345

Maskface said:

Well I'm guessing nobody on mse has ever had one of these letters then...

Have you ring the number on the letter as previously advised?