Paid for car but no delivery!!

pinkshoes

rentasmallhouse said:

The car was a 16k Range Rover. It was removed from the site when I made the purchase. 
Payment was made to IS CARS Ltd.
I've been informed that I can expect a call from the director in "3-5 days"!! 

Ok, so if they stated a 5 day delivery, it's been 2 weeks and they are now stating you will get a call in 3-5 days, then something is amiss...

I would be informing them IN WRITING that this is NOT acceptable, they have failed to deliver the car in a timely manner, and you would like a full refund.

If they're a middleman, then I'd say they've discovered something wrong with the Range Rover hence were unable to deliver it and it needs to be fixed!

Can you go and visit in person?

natlol

This has got to be a wind up. Who buys a 16k RR unseen?These cars are generally money pits and a 16k one is not gonna be in its prime. If this is not a wind up i would get in a car/on a train and go and pay a visit.

caprikid1

"This has got to be a wind up. Who buys a 16k RR unseen?These cars are generally money pits and a 16k one is not gonna be in its prime. If this is not a wind up i would get in a car/on a train and go and pay a visit."

Yes but this one is 12 months old , full warranty remaining and half the price of any others listed so  I was eager to secure it.....

facade

caprikid1 said:

Yes but this one is 12 months old , full warranty remaining and half the price of any others listed so  I was eager to secure it.....

Oh dear........

Jenni_D

facade said:

caprikid1 said:

Yes but this one is 12 months old , full warranty remaining and half the price of any others listed so  I was eager to secure it.....

Oh dear........

Quite ... gotta be a wind-up 🙄

Grumpy_chap

facade said:

caprikid1 said:

Yes but this one is 12 months old , full warranty remaining and half the price of any others listed so  I was eager to secure it.....

Oh dear........

But @caprikid1 is not the OP @rentasmallhouse - I think that was meant to be taken as humour...

Jenni_D

Good point  

caprikid1

Grumpy_chap said:

facade said:

caprikid1 said:

Yes but this one is 12 months old , full warranty remaining and half the price of any others listed so  I was eager to secure it.....

Oh dear........

But @caprikid1 is not the OP @rentasmallhouse - I think that was meant to be taken as humour...

Apologies for misleading but it would be useful to get better context.

macman

Perhaps the OP can confirm if this was 100% a distance purchase, or did they actually visit the site and inspect and drive the car before contracting to buy it?

wild666

This is from their site,


We are acting as a credit broker and not a lender. We can introduce you to a number of carefully selected credit providers who may be able to offer you finance for your vehicle. We are only able to offer finance products from these providers and a commission may be received for this introduction. Finance available subject to status. Terms and conditions apply. 18s and over. Guarantee and/or Indemnities may be required. Other finance offers may be available but cannot be used in conjunction with this offer.