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A company refuses to refund us £545 after having sent the goods back

lucinka77 · 2021-11-02 12:51:14

Hello, a brand newbie here with a question whether we stand a chance at a small claims court: In late September we ordered a dog kennel from a company in Kent. We placed the order on the phone, paying £545. We clearly told them the access to our garden was limited (through a narrow gate in our neighbour's garden) and even…

Comments

sheramber Posts: 23,153 Forumite

10 November 2021 at 4:51PM

We asked if it was possible to have the cabin delivered sooner than their normal delivery time (which I think was a few weeks).

I would think that they sent you a display model and that is why it was assembled and not flat packed.

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