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**Mis-sold car **. Sold car that turns out to have been involved in accident and repaired poorly
Will try and keep story short and on point but would like help with regards to where I stand here….
We purchased a 2018 BMW 320D in June of 2019 from Motorpoint in Glasgow. The vehicle had been given a full inspection and we did a HPI check. No record of damage. All was good.
However - a couple weeks ago, we decided we would like to change our car to something more suitable for family life. We visited our local dealership who informed us upon closer inspection that our car was missing its ‘chassis stamp’ and they would not be able to proceed with purchase of our car. They advised us to contact BMW to see if they could find it.
Upon visiting BMW we were gobsmacked to be told that our car had sustained frontal damage at some point and it was clear repairs had been made (and too a very poor standard). Both headlights had been replaced (not BMW factory issued) heavy duty rivits had been used to fix new parts together, the bonnet had been resprayed, the roof had been resprayed (or partially resprayed) side panels had been resprayed, wiring clips were missing & sealant is used around top of suspension strutts to hide weld …. the list goes on.
We contacted Motorpoint to make them aware of our findings in the hope they could offer a solution. They requested that we have a report done from a professional to state damage and the repairs that were evident which we did and presented it back to Motorpoint. The report was done at our expense (£100)
We then had a reply from MP saying that their inspection did not show up any defects prior to sale - they only have photographs of the outside of vehicle - which shows no evidence of damage.
If they had taken photographs under the bonnet, where the faults and bad repairs are located, it would have been far more obvious & there would not have been anything to dispute.
Motorpoint have now advised us that if we want to take this further, we must contact ‘ADR’ which they are a member of.
Can anyone give me some advice on where I stand? Im aware its more than 2 years since we purchased the car but we were absolutely oblivious to all the above until we were notified by our local dealership when we decided to change the car
Nor my wife or I are mechanically minded and would never have been able to spot these repairs unless pointed out - as has happened.
Im not looking for compensation or any special treatment - all we want to do is to be able to change our car without hassle. I also don't want to sell it privately and not disclose what I know now.
In the mean time we have decided not to use the vehicle from a H&S point of view.
I can absolutely assure anyone reading this - the damage and repairs certainly did not take place in the time of our ownership. How I prove this is the difficulty.
Any help would be greatly appreciated.
Thanks all
We purchased a 2018 BMW 320D in June of 2019 from Motorpoint in Glasgow. The vehicle had been given a full inspection and we did a HPI check. No record of damage. All was good.
However - a couple weeks ago, we decided we would like to change our car to something more suitable for family life. We visited our local dealership who informed us upon closer inspection that our car was missing its ‘chassis stamp’ and they would not be able to proceed with purchase of our car. They advised us to contact BMW to see if they could find it.
Upon visiting BMW we were gobsmacked to be told that our car had sustained frontal damage at some point and it was clear repairs had been made (and too a very poor standard). Both headlights had been replaced (not BMW factory issued) heavy duty rivits had been used to fix new parts together, the bonnet had been resprayed, the roof had been resprayed (or partially resprayed) side panels had been resprayed, wiring clips were missing & sealant is used around top of suspension strutts to hide weld …. the list goes on.
We contacted Motorpoint to make them aware of our findings in the hope they could offer a solution. They requested that we have a report done from a professional to state damage and the repairs that were evident which we did and presented it back to Motorpoint. The report was done at our expense (£100)
We then had a reply from MP saying that their inspection did not show up any defects prior to sale - they only have photographs of the outside of vehicle - which shows no evidence of damage.
If they had taken photographs under the bonnet, where the faults and bad repairs are located, it would have been far more obvious & there would not have been anything to dispute.
Motorpoint have now advised us that if we want to take this further, we must contact ‘ADR’ which they are a member of.
Can anyone give me some advice on where I stand? Im aware its more than 2 years since we purchased the car but we were absolutely oblivious to all the above until we were notified by our local dealership when we decided to change the car
Nor my wife or I are mechanically minded and would never have been able to spot these repairs unless pointed out - as has happened.
Im not looking for compensation or any special treatment - all we want to do is to be able to change our car without hassle. I also don't want to sell it privately and not disclose what I know now.
In the mean time we have decided not to use the vehicle from a H&S point of view.
I can absolutely assure anyone reading this - the damage and repairs certainly did not take place in the time of our ownership. How I prove this is the difficulty.
Any help would be greatly appreciated.
Thanks all
0
Comments
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Bought a car..later found it has been in an accident…… HELP! - — MoneySavingExpert Forum
You've already been advised on your previous thread
5 -
Was advised to post in motoring section to see if anyone could help further.
If you had read all the comments, you would have seen that
2 -
To say the car was mis-sold, you'd have to prove that they knew the car had been in an accident and witheld that information.
And it's been over two years. You'd have to prove that the repairs were done before you bought it because, for all they know, you could have had an accident and caused the damage.
I think you're pretty stuck.0 -
Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.Sorry I can't think of anything profound, clever or witty to write here.1
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NSG666 said:Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.0
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Th02msn said:Was advised to post in motoring section to see if anyone could help further.
If you had read all the comments, you would have seen that
What have you been doing in the 6 or 7 weeks that have passed since?
Have you had any update or engagement with MP?1 -
Th02msn said:NSG666 said:Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.0
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k3lvc said:Th02msn said:NSG666 said:Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.0
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ontheroad1970 said:k3lvc said:Th02msn said:NSG666 said:Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.
I've made 5 purchases within the family since the V5 changed and have the details of all the previous keepers
0 -
If its not recorded, try selling the car elsewhere? I know not necessarily correct or ethical?
Or your other option I guess is to ask BMW to repair it to the correct standard?FTB - April 20200
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