**Mis-sold car **. Sold car that turns out to have been involved in accident and repaired poorly

ontheroad1970

Jumblebumble said:

ontheroad1970 said:

k3lvc said:

NSG666 said:

Th02msn said:

NSG666 said:

Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.

Thanks for commenting. Unfortunately - it would be near impossible to get the previous keepers details with data protection.

Ah things must have changed as the name and address of the previous keeper used to be on your V5 - I once used it to write to the previous keeper to ask about service history but that must have been 2015.

It has changed - hence why I always ask to see V5 to compare details with car and take some details - once it's gone to DVLA you've no access to previous details

It is illegal to keep people's details on any kind of database without their consent.  The law doesn't differentiate as to commercial or private.  If you contacted me enquiring about a car I'd sold to a dealer you would get short shrift and no cooperation.  If I wanted tyre kickers calling, I'd take the premium of a private sale.

Really
How come the Credit Reference agencies keep records of bankruptcies and CCJs then ?
How about private parking companies ?
I am sure no one consented to either of these  doing so.

You've never read your consumer credit agreements then where they tell you that by applying, you consent to your details being used.  

jimjames

ontheroad1970 said:

k3lvc said:

NSG666 said:

Th02msn said:

NSG666 said:

Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.

Thanks for commenting. Unfortunately - it would be near impossible to get the previous keepers details with data protection.

Ah things must have changed as the name and address of the previous keeper used to be on your V5 - I once used it to write to the previous keeper to ask about service history but that must have been 2015.

It has changed - hence why I always ask to see V5 to compare details with car and take some details - once it's gone to DVLA you've no access to previous details

It is illegal to keep people's details on any kind of database without their consent.  The law doesn't differentiate as to commercial or private.  If you contacted me enquiring about a car I'd sold to a dealer you would get short shrift and no cooperation.  If I wanted tyre kickers calling, I'd take the premium of a private sale.

Some people are far more helpful than that. I'd be perfectly happy to tell a future owner any issues with a car of mine they bought and have done so. Also done the same by contacting previous owners and they have been equally helpful so maybe I've been lucky not to have bought from you. 

ontheroad1970

jimjames said:

ontheroad1970 said:

k3lvc said:

NSG666 said:

Th02msn said:

NSG666 said:

Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.

Thanks for commenting. Unfortunately - it would be near impossible to get the previous keepers details with data protection.

Ah things must have changed as the name and address of the previous keeper used to be on your V5 - I once used it to write to the previous keeper to ask about service history but that must have been 2015.

It has changed - hence why I always ask to see V5 to compare details with car and take some details - once it's gone to DVLA you've no access to previous details

It is illegal to keep people's details on any kind of database without their consent.  The law doesn't differentiate as to commercial or private.  If you contacted me enquiring about a car I'd sold to a dealer you would get short shrift and no cooperation.  If I wanted tyre kickers calling, I'd take the premium of a private sale.

Some people are far more helpful than that. I'd be perfectly happy to tell a future owner any issues with a car of mine they bought and have done so. Also done the same by contacting previous owners and they have been equally helpful so maybe I've been lucky not to have bought from you. 

It does somewhat defeat the object of selling to a dealer - you could end up with a tyre kicker knocking on your door when they have bought it from a dealer and unable to get satisfaction from them.  My wife had a very aggressive visitor from someone who had bought a car she previously owned.  We almost had to call the police.  There were no issues with the car when it was sold to the dealer, and the dealer blamed my wife for the issues with the car.  So the purchaser marched his way to my wife's (then my girlfriend) door.  Luckily her father took no prisoners and the sight of a large German Shepherd helped to move him on.  

Not everyone using data is a reasonable person, that is the point of data protection.  

jimjames

ontheroad1970 said:

jimjames said:

ontheroad1970 said:

k3lvc said:

NSG666 said:

Th02msn said:

NSG666 said:

Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.

Thanks for commenting. Unfortunately - it would be near impossible to get the previous keepers details with data protection.

Ah things must have changed as the name and address of the previous keeper used to be on your V5 - I once used it to write to the previous keeper to ask about service history but that must have been 2015.

It has changed - hence why I always ask to see V5 to compare details with car and take some details - once it's gone to DVLA you've no access to previous details

It is illegal to keep people's details on any kind of database without their consent.  The law doesn't differentiate as to commercial or private.  If you contacted me enquiring about a car I'd sold to a dealer you would get short shrift and no cooperation.  If I wanted tyre kickers calling, I'd take the premium of a private sale.

Some people are far more helpful than that. I'd be perfectly happy to tell a future owner any issues with a car of mine they bought and have done so. Also done the same by contacting previous owners and they have been equally helpful so maybe I've been lucky not to have bought from you. 

It does somewhat defeat the object of selling to a dealer - you could end up with a tyre kicker knocking on your door when they have bought it from a dealer and unable to get satisfaction from them.  

I've never seen selling to a dealer as anything to do with avoiding contact from a future buyer. Most people buy from a dealer for ease of P/X and avoiding the need to advertise

ontheroad1970

jimjames said:

ontheroad1970 said:

jimjames said:

ontheroad1970 said:

k3lvc said:

NSG666 said:

Th02msn said:

NSG666 said:

Write to the previous keepers to ask where the repairs were carried out - if they tell you at least you'll have proof that the car had been repaired prior to you buying it.

Thanks for commenting. Unfortunately - it would be near impossible to get the previous keepers details with data protection.

Ah things must have changed as the name and address of the previous keeper used to be on your V5 - I once used it to write to the previous keeper to ask about service history but that must have been 2015.

It has changed - hence why I always ask to see V5 to compare details with car and take some details - once it's gone to DVLA you've no access to previous details

It is illegal to keep people's details on any kind of database without their consent.  The law doesn't differentiate as to commercial or private.  If you contacted me enquiring about a car I'd sold to a dealer you would get short shrift and no cooperation.  If I wanted tyre kickers calling, I'd take the premium of a private sale.

Some people are far more helpful than that. I'd be perfectly happy to tell a future owner any issues with a car of mine they bought and have done so. Also done the same by contacting previous owners and they have been equally helpful so maybe I've been lucky not to have bought from you. 

It does somewhat defeat the object of selling to a dealer - you could end up with a tyre kicker knocking on your door when they have bought it from a dealer and unable to get satisfaction from them.  

I've never seen selling to a dealer as anything to do with avoiding contact from a future buyer. Most people buy from a dealer for ease of P/X and avoiding the need to advertise

As in my edit above:

My wife had a very aggressive visitor from someone who had bought a car she previously owned.  We almost had to call the police.  There were no issues with the car when it was sold to the dealer, and the dealer blamed my wife for the issues with the car.  So the purchaser marched his way to my wife's (then my girlfriend) door.  Luckily her father took no prisoners and the sight of a large German Shepherd helped to move him on.  

Not everyone using data is a reasonable person, that is the point of data protection.  

Th02msn

Sorry for the late update.

The long and short of it basically is that we cannot prove when the damage or repairs were made so our case has stalled.

Thanks for all the helpful comments.

Dont have the interest or time to reply to the not so helpful ones.

At the end of the day - I know the car was not damaged or repaired within my ownership.  I can hold my head up and just put it down to a bad experience.  Its a lesson learned.

Motorpoint will get a wide berth from now on & I will be a little more fussy and vigilant on purchasing in future.

Life goes on…

Th02msn

Previous keeper was a leasing company called ‘Excel’ I called them to make a few enquiries but they would neither confirm or deny whether the vehicle was ever in their ownership let alone who was the registered keeper.

So unless by miracle, I find out who was the driver/registered keeper previously & they choose to disclose details of damages/repairs - its case dismissed.

I cant see why someone would be willing to put their neck on the line for that.

There is a form I can fill out via DVLA where I can request previous keepers details but DVLA will only disclose those details in certain circumstances and there has to be very good reasoning for it.  With the whole Covid thing - this is also a very time consuming process. At least 12 weeks…

Do i need the hassle….? No not really.  

ontheroad1970

Th02msn said:

Previous keeper was a leasing company called ‘Excel’ I called them to make a few enquiries but they would neither confirm or deny whether the vehicle was ever in their ownership let alone who was the registered keeper.

So unless by miracle, I find out who was the driver/registered keeper previously & they choose to disclose details of damages/repairs - its case dismissed.

I cant see why someone would be willing to put their neck on the line for that.

There is a form I can fill out via DVLA where I can request previous keepers details but DVLA will only disclose those details in certain circumstances and there has to be very good reasoning for it.  With the whole Covid thing - this is also a very time consuming process. At least 12 weeks…

Do i need the hassle….? No not really.  

They won't tell you who the previous keeper was as that would be illegal.  

DB1904

ontheroad1970 said:

Th02msn said:

Previous keeper was a leasing company called ‘Excel’ I called them to make a few enquiries but they would neither confirm or deny whether the vehicle was ever in their ownership let alone who was the registered keeper.

So unless by miracle, I find out who was the driver/registered keeper previously & they choose to disclose details of damages/repairs - its case dismissed.

I cant see why someone would be willing to put their neck on the line for that.

There is a form I can fill out via DVLA where I can request previous keepers details but DVLA will only disclose those details in certain circumstances and there has to be very good reasoning for it.  With the whole Covid thing - this is also a very time consuming process. At least 12 weeks…

Do i need the hassle….? No not really.  

They won't tell you who the previous keeper was as that would be illegal.  

Someone already has, the OP says it was a leasing company called Excel.

Th02msn

Trading Standards disclosed the previous owner to me.