Is Barclaycard the worst service ever?

frankiesowner

I took out a barclaycard last year because of the cashback. Since then there have been a couple of occasions on which I have needed to get in touch with them, first to try and increase my credit limit and second regarding rewards. On both occasions the service over the phone has been dire.  Apart from the usual issues trying to get through, on one occasion an agent cut me off mid conversation and on another occasion after waiting some time on the phone the auto bot promptly directed me to a FAQ page and disconnected.  I'm beginning to think Barclays are as bad as travelodge when it comes to trying to contact.

SuperAllyB

Any time I've needed help I've used the online secure messaging service and been happy enough with the speed and accuracy of any reply.

wiseonesomeofthetime

My experience is same as @SuperAllyB

[Deleted User]

I could do with the secure messaging working again, seemed to be offline yesterday. I need them to activate my card on the app on my new phone, the app just crashes every time you try and take a photo of your ID on Android 12

Se1Lad

My experience with Barclaycard is that the majority of servicing requests can be performed on their website/Barclays mobile app.  However the one time I did need to call them earlier this year it took over 15 minutes to get through.

adamp87

For credit increases you can do this over the app. I’ve found their chat via the app to be very responsive too to be honest 

cymruchris

They've always replied to my secure messages promptly - including when I wanted to change a card to rewards, which then followed with a phone call and everything went smoothly. As with all big companies - there'll always be people that experience something negative - this one is you and Barclaycard - next week could be me and Virgin. I don't think there's a company on the planet with a 100 percent satisfaction rate - and when dealing with larger companies as we do these days, the numbers who experience things that go wrong is high partly because of the sheer number of customers they have. 1 concern out of every 100 customers will be a lot of customers - and that's a 99 percent satisfaction rate. If you felt particularly aggrieved you could send a secure message complaint so that they have an opportunity to reply to your concerns, as if they never know about it - they won't act on it. Of course they won't take action on a single complaint - but if the trend is showing an issue somewhere  there's at least a chance that they'll attempt to improve it.

AskAsk

i had issues with them when i opened my account and my husband's account with them.  they wanted to see payslips before they can give us any more than £200 credit limit.  this is pretty unsual for a credit card as we have applied for many over the years and only Amex had asked for this on my account.

i closed both accounts over the phone but they never closed the accounts so i had to close mine again through the online option, which became available.  unfortunately i had got rid of all the card details for my husband so could not access his account online.  we will now have to call them to get the card closed again.

MEM62

Never had an issue with Barclaycard.  Overall the service works well and, on the rare occasion I have needed to contact them, there have been no issues getting in touch or resolving issues.  

cx6

Agree totally with @MEM62

Sandtree

Very rarely need to contact them but recently did with the Mrs' having lost her additional card to my account. Going through call steering the automated system is much worse than it used to be and ultimately told me to go online or phone back during opening hours... not really the sort of message you want when someone is potentially running around with your contactless credit card. 

Ultimately went through the Barclay's current account side and got it sorted but even then it took almost an hour on the phone all in with them being unsure if the could cancel just the secondary card or if a replacement can be sent to a temp overseas address