Boiler installed wrong boiler (Advice)

smace78

We are only going to have 1 shower and 1 bath they will not be used at the same time. I think a 25kw will be ok so was going to accept the difference they offered which was £120 but I am now getting a locking error 2967 and we cannot have a bath now and the heating is not getting that hot. Checked the error history and we have 10/10 locking errors 2967. Have sent a email to the company to come back and look at the boiler and also asked them to send someone else as I am not happy with the installer. Waiting for a reply. I suspect will not get a reply as they have not replyed to the last two emails sent waited a week.

If they do not get back should I book with someone else and will I be able to get the money back?

smace78

lincroft1710 said:

Also check the water temperature indicator in the boiler, apparently the recommended setting is 60 to 65 deg C

It is currently set to 65 deg C.

Heating is set to 20c and the water is at 55c

pinkshoes

smace78 said:

We are only going to have 1 shower and 1 bath they will not be used at the same time. I think a 25kw will be ok so was going to accept the difference they offered which was £120 but I am now getting a locking error 2967 and we cannot have a bath now and the heating is not getting that hot. Checked the error history and we have 10/10 locking errors 2967. Have sent a email to the company to come back and look at the boiler and also asked them to send someone else as I am not happy with the installer. Waiting for a reply. I suspect will not get a reply as they have not replyed to the last two emails sent waited a week.

If they do not get back should I book with someone else and will I be able to get the money back?

You need to give them a chance to sort it out. When did you contact them asking them to come and sort it out? Have you tried phoning them again to get someone to come round?

born_again

smace78 said:

We are only going to have 1 shower and 1 bath they will not be used at the same time. I think a 25kw will be ok so was going to accept the difference they offered which was £120 but I am now getting a locking error 2967 and we cannot have a bath now and the heating is not getting that hot. Checked the error history and we have 10/10 locking errors 2967. Have sent a email to the company to come back and look at the boiler and also asked them to send someone else as I am not happy with the installer. Waiting for a reply. I suspect will not get a reply as they have not replyed to the last two emails sent waited a week.

If they do not get back should I book with someone else and will I be able to get the money back?

Have you tried phoning them?

smace78

I have just phoned them up they have said to contact Bosch and get them to fix the issue as they think it is a sensor that is faulty. They said they cannot do the work otherwise it would invaildate my warranty with Bosch.

Used Bosch website to request an engineer out to look at the issue, hopfully they can sort the issue.

neilmcl

smace78 said:

lincroft1710 said:

Also check the water temperature indicator in the boiler, apparently the recommended setting is 60 to 65 deg C

It is currently set to 65 deg C.

Heating is set to 20c and the water is at 55c

So which is it, the hot water is either set to 65C or 55C?

smace78

Boiler temp is set to 65c

These are on the display in hallway.

Heating is at 20c

Water at 55c

smace78

Got a Bosch engineer coming out Thursday.