Utility Point => EDF - Progress with dates on EDF web-site (new?)

Detail_Merchant

As a former Utility Point customer I've been looking at the EDF web-site every few days, and until today it has just had the same FAQ for UP customer's that appeared fairly early on.
But today I saw this: https://www.edfenergy.com/content/welcoming-utility-point-customers (click on the small "Read more" text to see all of it)
That page has all sorts of updates with various dates in September and October on it, but I'm sure it wasn't there a few days ago...
Anyway, it looks like progress is being made, and it also has a link to a page where you can get Tariff details.

CRISPIANNE3

I received the email a few days ago with the update. However useful posting the link for some customers who are still waiting to know their fate.

EssexHebridean

Finally - thanks for that - I had an email a few days ago but it just linked to the straight "get a quote" page for the tariffs which simply didn't work for me - at least I now have a better idea of how much over the UP price we'll be paying. For us, the Standing Charge is the key thing - as this makes up the majority of our bill (we're with them for gas only), so it *may* be worth a change if there is anyone out there with  a slightly lower one - we'll see.

Detail_Merchant

Another update today (2 Nov) on https://www.edfenergy.com/content/welcoming-utility-point-customers
The main update is "Transferring Utility Point customers over to EDF is well underway - 10% of customers have already started."
Other than that its pretty much the same information as before.

jswinds

Detail_Merchant said:

Another update today (2 Nov) on https://www.edfenergy.com/content/welcoming-utility-point-customers
The main update is "Transferring Utility Point customers over to EDF is well underway - 10% of customers have already started."
Other than that its pretty much the same information as before.

I received my customer number by email late last night, which now allows me to login to the EDF website.  However my credit balance has not been transferred, nor have my final meter readings from UP, nor can I setup a direct debit as they’ve said in my email they’ve failed to transfer it (possibly due to my bank transfer the week after UP went bust).

It’s progress though.

Doc_N

Detail_Merchant said:

Another update today (2 Nov) on https://www.edfenergy.com/content/welcoming-utility-point-customers
The main update is "Transferring Utility Point customers over to EDF is well underway - 10% of customers have already started."
Other than that its pretty much the same information as before.

They reckon that 10% means well underway? In 6 weeks?

That says a great deal about how lousy EDF is.

Detail_Merchant

Updated dated 5 Nov on https://www.edfenergy.com/content/welcoming-utility-point-customers states:
"18% of Utility Point customers have started their transfer journey to EDF."
So that's 8% more in 3 days. Not sure I am confident enough to extrapolate / predict when they will get to 100%, but at least it's some kind of progress.

[Deleted User]

Doc_N said:

Detail_Merchant said:

Another update today (2 Nov) on https://www.edfenergy.com/content/welcoming-utility-point-customers
The main update is "Transferring Utility Point customers over to EDF is well underway - 10% of customers have already started."
Other than that its pretty much the same information as before.

They reckon that 10% means well underway? In 6 weeks?

That says a great deal about how lousy EDF is.

The SoLR has no option but to wait until the Administrators of the failed supplier are in a position to handover customer information. I agree that it is frustratingly slow but it is perhaps indicative of how poorly some of the failed suppliers have been run.

Doc_N

[Deleted User] said:

Doc_N said:

Detail_Merchant said:

Another update today (2 Nov) on https://www.edfenergy.com/content/welcoming-utility-point-customers
The main update is "Transferring Utility Point customers over to EDF is well underway - 10% of customers have already started."
Other than that its pretty much the same information as before.

They reckon that 10% means well underway? In 6 weeks?

That says a great deal about how lousy EDF is.

The SoLR has no option but to wait until the Administrators of the failed supplier are in a position to handover customer information. I agree that it is frustratingly slow but it is perhaps indicative of how poorly some of the failed suppliers have been run.

The administrators have no reason not to pass over the entire database, and doubtless have done or at least made it available. The problem is entirely with EDF’s failure to process it.

I now have my deadlock letter from EDF, and it’s going off to the Energy Ombudsman for the money, getting on for £1000, these shysters owe me.  Whatever the outcome, it’s going to cost EDF around £500 just to have the case handled, plus their time.

gt94sss2

I haven't read the grounds/history re: why @Doc_N is complaining but if EDF are charged by the Ombudsman about an SoLR related complaint, then there is a good chance that any fee will be recharged to Ofgem and added to the customer levy that all energy customers pay - EDF wouldn't suffer financially as a result.

Doc_N

gt94sss2 said:

I haven't read the grounds/history re: why @Doc_N is complaining but if EDF are charged by the Ombudsman about an SoLR related complaint, then there is a good chance that any fee will be recharged to Ofgem and added to the customer levy that all energy customers pay - EDF wouldn't suffer financially as a result.

Not the way it works. Ombudsman schemes are almost invariably funded by the companies included, and this one’s no exception. Each complaint involves a fee to the company complained about, and that funds the service. Here it’s around £500 per complaint.

It serves two purposes. Firstly to fund the scheme, and secondly to act as a deterrent to the company and encourage it to avoid referrals.