I've moved to a new house where the energy supplier went bust

[Deleted User]

Hi,

you'll find it in one of the boxes when you get unpacked.

MWT

Glad we got that one fixed at least

Scumblepancake

An update on what happened. I moved in here in October, Shell finally billed me in February. I have a smart meter that works sometimes and feel like I don't have much control over the situation at all. My bill was for £350 and I set up a direct debit for £100 a month. The smart meter says we use around £90 a month during winter, but I'm not sure I can trust that! I'm just keeping the heating off and not using the oven much now!

MWT

Lisacolesavingmoney said:

The smart meter says we use around £90 a month during winter, but I'm not sure I can trust that! I'm just keeping the heating off and not using the oven much now!

I would get used to monitoring the kWh rather than the cost as with prices moving around, even if it does have the right tariff details, you are not going to be able to spot increases/decreases in actual usage by watching the money.

Fully understand that you want to watch the pennies too though, so dig into the menu and look for an 'Account' option or similar, that should show you the tariff information the meter has at present, odds are it is not accurate right now.

jbuchanangb

The smart meter is not the little electronic gizmo in a drawer somewhere. That is the In Home Device (IHD). The smart meter is a substantial device in the garage or under the stairs or in a box accessible from outside etc. Be sure to take readings from the meter itself until you are very certain that the numbers you are seeing on the IHD are the same as the numbers on the meter. I recommend submitting readings manually for a month or so, until you can see on a bill that Shell are actually getting data from the smart meter.

Scumblepancake

jbuchanangb said:

The smart meter is not the little electronic gizmo in a drawer somewhere. That is the In Home Device (IHD). The smart meter is a substantial device in the garage or under the stairs or in a box accessible from outside etc. Be sure to take readings from the meter itself until you are very certain that the numbers you are seeing on the IHD are the same as the numbers on the meter. I recommend submitting readings manually for a month or so, until you can see on a bill that Shell are actually getting data from the smart meter.

Thank you Shell told me the meter was broken. I know the home device is useless :-)