CarFlexi - Car hire broker not responding to contact

spiritjester

My step father and recently attended a funeral in the Republic of Ireland, he rented a car for the duration through CarFlexi.com and purchased total insurance cover including excess protection. Unfortunately the car was damaged and upon return to the hire company at the airport (Budget Rentals) they charged the full excess amount of 2000 Euros which was expected. Since then we have contacted CarFlexi many times to get a refund of the excess through the incurance policy he purchased but without response. I have contacted them through their online form again today but am not hopeful.

Any ideas about what to do next would be gratefully received

Zanderman

might be better asking on another board, this is the banking board.

Car hire is here: https://forums.moneysavingexpert.com/categories/flights-currency-car-hire

Motoring is here:  https://forums.moneysavingexpert.com/categories/motoring

spiritjester

Thanks and oops! didn't realise!