Currys warranty

theonlywayisup

danjones said:

No it's a manufacturer warranty. The manufacturer referred me back to currys to organise the exchange via the uplift number. Nothing in stock with the same manufacturer and price. Next product up with the same specification/manufacturer is £120 more than what I paid. I suppose I could push for that? As technically its what this warranty provides.

I'm also a little baffled to why currys would not let me pay the difference for a different brand.

If it is the manufacturer's warranty, why are you baffled that Curry's won't let you pay the difference?  You said yourself Curry's have nothing from your manufacturer's brand in stock.  

You will need to go back to the manufacturer and ask them what you are to do now.  The warranty which you quoted said they will arrange everything.  Get them to adhere to their T&C. 

....The Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of the old product.  

danjones

Currys are refusing to exchange now and will only offer £100 for the machine. 

Manufacturer says my contract is with the retailer and the uplift number is all I need to exchange. They are trying to speak to currys. 

Stuck between a rock and a hard place.

ItsComingRome

danjones said:

Currys are refusing to exchange now and will only offer £100 for the machine. 

Manufacturer says my contract is with the retailer and the uplift number is all I need to exchange. They are trying to speak to currys. 

Stuck between a rock and a hard place.

Curry's are typically entitled to pick the remedy and even in circumstances where they aren't (rejection of the goods), you can only expect a refund, nothing else.  Whether the £100 is acceptable for a 3+-year-old tumble dryer is a matter of opinion but they're not acting incorrectly by offering you a refund minus depreciation.

If you want the "better" deal you're just going to have to be persistent with the manufacturer. I'm not entirely surprised Curry's aren't interested in allowing you to pay more.  The terms of the deal with them and the manufacturer are unlikely to be that the manufacturer pays sticker price, which probably creates a lot of hassle at Curry's end that they're not particularly interested in dealing with.

cx6

In my view, you should forget complaining to or negotiation with Currys as your warranty is with the manufacturer.

This warranty clearly states the faulty machine will be replaced and that is what you should continue to push for with Grundig.

Manxman_in_exile

danjones said:

Currys are refusing to exchange now and will only offer £100 for the machine. 

...

Of course Currys won't help as it's not their warranty - the warranty is provided by Grundig.  It's Grundig's responsibility.

danjones said:

...
Manufacturer says my contract is with the retailer and the uplift number is all I need to exchange. They are trying to speak to currys. 
...

Yes - your purchase contract and consumer rights are are with Currys, but your warranty is with Grundig.  (They are two entirely separate things).  Did you tell Grundig you have a warranty with them?

The extract from the warranty that you quoted earlier quite clearly says that if the machine can't be repaired, Grundig will replace with similar.  It might be that usually Grundig have an arrangement with Currys whereby Currys supply the replacement on Grundig's behalf.  But in this case, Currys don't have a replacement so, under the terms of the warranty you quoted earlier, Grundig have to do it.  If Grundig insist on Currys doing it, then Grundig will have to supply Currys with a suitable replacement.  This isn't your problem and it isn't Curry's problem either.  It's Grundig'd problem.

Explain that to them.

Alderbank

As Danjones points out above, the Grundig 5 yr warranty clearly says:

Does Grundig offer replacements?
This is a repair-only guarantee.  On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair.  Where a replacement is offered, this would normally be an identical model, but when this is not possible, a model of similar specification will be provided. 

I think that for a machine in current production and when the repair in the customer's home will be difficult or expensive (e.g. in the Isles of Scilly) it will be cheaper to swap it for a new one and repair or sell off the faulty one elsewhere. 'Identical model' means the same machine in the same colour. 'Similar specification' means the same model but cosmetic difference such as white instead of black or silver. Whatever, the key wording says Grundig might do this at their sole discretion, which they will rely on if taken to MCO

Manxman_in_exile

Alderbank said:

.... Whatever, the key wording says Grundig might do this at their sole discretion, which they will rely on if taken to MCO

But if I understand correctly what the OP has said, Grundig have already agreed to replace it, so they've assumed that responsibility?  (Must admit I find it a bit difficult to follow the OP's story and who said or did what).

ItsComingRome

Alderbank said:

As Danjones points out above, the Grundig 5 yr warranty clearly says:

Does Grundig offer replacements?
This is a repair-only guarantee.  On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair.  Where a replacement is offered, this would normally be an identical model, but when this is not possible, a model of similar specification will be provided. 

I think that for a machine in current production and when the repair in the customer's home will be difficult or expensive (e.g. in the Isles of Scilly) it will be cheaper to swap it for a new one and repair or sell off the faulty one elsewhere. 'Identical model' means the same machine in the same colour. 'Similar specification' means the same model but cosmetic difference such as white instead of black or silver. Whatever, the key wording says Grundig might do this at their sole discretion, which they will rely on if taken to MCO

It definitely doesn't mean that.  An identical model might be the same colour but as a minimum it should be the same model number (excluding any part that denotes colour.) Similar specification is exactly what it say on the tin, a model with similar (but not necessarily identical) specs to the last.  Those specs could be better or worse.

If they had to supply the same model you'd be stuffed within a short period of time as these models are faffed with in minor ways very frequently, but given different model numbers.

Alderbank

ItsComingRome, thanks for correcting me about 'similar' and 'identical'. Appreciated.

My summary so far:
Grundig's 5 yr warranty says they will either repair or replace. It's their choice but there is no third option for them.

They can't repair it so they have issued an uplift number to Currys. The details of these numbers is hidden in commercial secrecy but normally that would result in Currys simply supplying a new replacement. This would have the balance of Grundig's warranty (still about 2 years left).

In the current climate Currys don't have any suitable dryers or have a date when they will get any so they have offered a partial refund instead. This might be part of their deal with Grundig and be what the OP would be entitled to under consumer legislation but it is not what the Grundig warranty says.

Assuming the OP does have written assurance from Grundig that they have written the machine off and are therefore replacing it, they should push Grundig for specific performance of the contract (supply the replacement dryer) within a reasonable time (two weeks?), otherwise for the cash value of that machine, perhaps Currys's most recent selling price.

Manxman_in_exile

Hadn't that conclusion already been reached?