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Help with TUI
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While the cost of the holiday was refunded reasonably promptly the cost of parking at the airport and a hire car in Madeira, both of which were booked and paid for through the TUI website were more problematic. TUI's phone lines proved to be a disastrous waste of time (many hours holding on before being cut off) nor were my emails ever answered. Holiday Extras (parking) and Global Car Hire (Cartrawler) both claimed that as my booking was not cancelled in time, no refunds could be made. I had assumed that TUI would cancel all the holiday booked through them and as they cancelled it, they would notify the other vendors for whom they were acting as agent.
Bottom line... after waiting a few weeks I sued TUI for my outstanding £507 using the moneyclaim.gov.uk service and received payment within a few days including the refund of my £50 costs!
If you find yourself getting shunted around, ignored or bullied by one of these large companies I recommend recourse to this service rather than playing the game by their rules.
As such, the contract is frustrated as they cannot provide what you booked. You are entitled to a full refund.
If you paid on card then talk to your bank about a chargeback.