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Help with TUI
in Coronavirus travel help & info
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New rules were brought in form 29 September which may be why Tui have changed their arrangements.
All tourist have to stay in a level 1 hotel so if the hotel booked is no longer in the scheme then you will have to change to another hotel which is.
If the hotel was in the level 1 bio bubble at the time of booking, which is was, and have since removed themselves, which they have, then I'm afraid that isn't my doing.
This is something we'd do.
Hope this explains it.
Hotel RIU Sri Lanka/Ahungalla.
"Thank you for your email.
results come back within 3 hours. No mention of quarantine- so you all stay at the airport until the negative result comes back . Then you can travel on together.
It’s only been a few days since these new rules came into effect. Is your transfer to the hotel arranged through TUI ? That would seem to be the only part of the trip that needs adjusting to allow up to 3 hours at the airport .
If the hotel is no longer suitable then ask TUI to transfer you to another, which is in the bio bubble.
You've maybe had other emails but that one doesn't actually say that "TUI removed themselves from the Level 1 Secure COVID bio bubble scheme", but simply that this hotel is now in a lower level of the overall scheme, which could be someone else's decision and could perhaps be reversed in future?
Anyway, I'd suggest contacting the UK tour operator arm of the group (preferably not by phone) and ask them what options are open to you in the event that this situation hasn't changed by the time you travel and you're forced to follow the protocol you're fearing, as it would be a significant change to your trip. If you have evidence that this was a unilateral decision made by TUI/RIU then that might strengthen your case....
RUI however bought TUI’s investment in the RUI hotels back earlier this year -