Unfair usage bill abroad

2 Posts
in Mobiles
I was recently planning a trip to Antigua
I phoned o2 customer services to ask if my travel bolt on covered this location
the gentleman I spoke to said it was covered and I had 120 min and 120 texts and unlimited data for the bolt on of £4.99 per day
I asked if he was sure and he confirmed it was covered
to my surprise on arrival in Antigua last week Saturday, I get a text, before leaving the airport saying I had used 50% of my allowance and then before I even got into my transfer shuttle, I got another text saying I had used 100% of my allowance and I was being billed £51.50
i then could not use my phone for the rest of the holiday and needed the internet for the occasional bit of work email and the dreaded passenger locator form prior to returning back to the uk
what should my course of action be ?
I phoned o2 customer services to ask if my travel bolt on covered this location
the gentleman I spoke to said it was covered and I had 120 min and 120 texts and unlimited data for the bolt on of £4.99 per day
I asked if he was sure and he confirmed it was covered
to my surprise on arrival in Antigua last week Saturday, I get a text, before leaving the airport saying I had used 50% of my allowance and then before I even got into my transfer shuttle, I got another text saying I had used 100% of my allowance and I was being billed £51.50
i then could not use my phone for the rest of the holiday and needed the internet for the occasional bit of work email and the dreaded passenger locator form prior to returning back to the uk
what should my course of action be ?
Seen that I was told by their customer services that I was covered by my bolt on
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Replies
Entirely plausible the customer service representative misheard you, but you didn't need to ring them anyway because all the information is on the website. You did look at the website? There is a Data Abroad Add-on, but that only increases the cap to £120 a month.