Ending a long and expensive mobile phone contract early

15 Posts

in Mobiles
**HELP** I signed up for a new mobile phone contract in November 2018 which was roughly £65 pm. It promised 15gb but when delivered the contract via Plan.com actually showed 12gb - I let that go as I thought it would probably be enough. When the pandemic hit I looked to reduce costs anywhere I could and the phone provider said they could reduce the monthly amount but I'd unwittingly tied in until April 2023!! The monthly amount is still around £55 and I feel this is still expensive and I'd like to end the contract.
Is there any way out of this? Could I say breach of contract as I'd originally signed for 15gb?? This was all done over the phone initially on a very busy work day (the deal was coming to an end that day) and subsequently at a stressful time in April 2020 mid-pandemic. I'm really fed up with this company.
Is there any way out of this? Could I say breach of contract as I'd originally signed for 15gb?? This was all done over the phone initially on a very busy work day (the deal was coming to an end that day) and subsequently at a stressful time in April 2020 mid-pandemic. I'm really fed up with this company.
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You could try to get a goodwill gesture from them, but other than that, you'd tied in to the end of the term unless you pay the full term off. . .
1. make them change their position
2. give you a dead lock letter
3. ignore your request.
If they go for option 3 then they have 28 days to solve it to your satisfaction before you can just go to the ombudsman.
I would forget the speed thing though as the ombudsman might focus on that and say that it's too long and then reject your claim.
You want them to think "wow, that is a lot of money, nobody would have agreed to that if they were aware of it".
But your provider might be able to make a case that you were aware of it and you just changed your mind after entering the contract, twice.
I'd forget bringing up the pandemic too, it just sounds like you're making excuses & the ombudsman might think "hey I went through the pandemic too and didn't manage to get myself into a £55 a month contract".