Administration Fees for getting a refund from a cancelled flight from an agent?

[Deleted User]

Thrugelmir said:

[Deleted User] said:

What benefit to them is there from waiting?

Their dispute would simply be their T&C's, so they could submit it any time. Same as all the other disputes they would be filing.

Only so many hours in a day with a limited amount of resource to deal with matters. 

In which case they are as likely to miss the deadline as not.

MercilessKiller

Well - The deadline was the 22nd of January. We are past that and nothings happened (they may have still submitted something to Amex I guess).

At this point, the chargeback was processed in October and the dispute was closed. I was given a refund.. and since then Amex haven't said anything to me at all. 

So whilst it sounds like there is still a risk that in the future they reverse it, right now it looks like the matter is resolved.

One interesting thing - I keep getting emails from Wizzair THROUGH Mytrip saying 120% of the fee has been credited to my wizzair account and that I can convert it to a 100% refund to the original card if I speak to them. Now of course, that message is actually for the agent, not me, as the wizzair account isnt mine but the agents. So MyTrip haven't actually even gone to Wizzair yet to claim the refund which is weird (and also shows they aren't giving me a refund even though they know the flight was cancelled).

MyTrip will lose out if they dont go to wizzair for the refund and tehy dont fight the chargeback claim. Super weird...

CKhalvashi

MercilessKiller said:

Well - The deadline was the 22nd of January. We are past that and nothings happened (they may have still submitted something to Amex I guess).

At this point, the chargeback was processed in October and the dispute was closed. I was given a refund.. and since then Amex haven't said anything to me at all. 

So whilst it sounds like there is still a risk that in the future they reverse it, right now it looks like the matter is resolved.

One interesting thing - I keep getting emails from Wizzair THROUGH Mytrip saying 120% of the fee has been credited to my wizzair account and that I can convert it to a 100% refund to the original card if I speak to them. Now of course, that message is actually for the agent, not me, as the wizzair account isnt mine but the agents. So MyTrip haven't actually even gone to Wizzair yet to claim the refund which is weird (and also shows they aren't giving me a refund even though they know the flight was cancelled).

MyTrip will lose out if they dont go to wizzair for the refund and tehy dont fight the chargeback claim. Super weird...

If the emails are coming from Wizzair.com e-mail address, it looks like you do indeed have a Wizz account.

If I were in the agents position and these e-mails are coming from the agent, I'd be taking the 120% credits to use against future bookings and refunding from pocket, but there's nothing to suggest the agent has or is willing to do this.

It may be worth trying to log into wizzair.com under your own e-mail address to see if this indeed is the case. Wizz were one of the faster ones to refund last year, so it will very likely be worth having the money refunded to the agent in this case so they have absolutely no argument on this that you've been refunded twice, although a simple explanation would have helped from the agent if this was how they'd done things.

MercilessKiller

CKhalvashi said:

MercilessKiller said:

Well - The deadline was the 22nd of January. We are past that and nothings happened (they may have still submitted something to Amex I guess).

At this point, the chargeback was processed in October and the dispute was closed. I was given a refund.. and since then Amex haven't said anything to me at all. 

So whilst it sounds like there is still a risk that in the future they reverse it, right now it looks like the matter is resolved.

One interesting thing - I keep getting emails from Wizzair THROUGH Mytrip saying 120% of the fee has been credited to my wizzair account and that I can convert it to a 100% refund to the original card if I speak to them. Now of course, that message is actually for the agent, not me, as the wizzair account isnt mine but the agents. So MyTrip haven't actually even gone to Wizzair yet to claim the refund which is weird (and also shows they aren't giving me a refund even though they know the flight was cancelled).

MyTrip will lose out if they dont go to wizzair for the refund and tehy dont fight the chargeback claim. Super weird...

If the emails are coming from Wizzair.com e-mail address, it looks like you do indeed have a Wizz account.

If I were in the agents position and these e-mails are coming from the agent, I'd be taking the 120% credits to use against future bookings and refunding from pocket, but there's nothing to suggest the agent has or is willing to do this.

It may be worth trying to log into wizzair.com under your own e-mail address to see if this indeed is the case. Wizz were one of the faster ones to refund last year, so it will very likely be worth having the money refunded to the agent in this case so they have absolutely no argument on this that you've been refunded twice, although a simple explanation would have helped from the agent if this was how they'd done things.

I may not have been too clear - It's an email forwarded by the travel agent to me from Wizzair.

So the email is to an email address I don't own from Wizzair. One the agent setup for me.. firstname.lastname@gngmail.com (not sure what gngmail is weirdly). 

Mytrip then have autoforwarding for anything that goes to that email address to my actual email address.

So in other words - the Wizzair account is a unique one in my name, but not one I have access to. And equally, but more importantly, the card used on that account is of course the agents card and not mine as well. 

The email said the 120% credit has been applied to the wizzair account and there's a time limit to then convert it into a refund if preferred. But clearly MyTrip are completely ignoring all of this unless I proactively pay to request a refund (which is the basis of my argument - The refund should be proactive as no flight happened thus not my responsibility as agreed contract of a flight not delivered regardless of their T&Cs)

How long in theory would MyTrip have to contest the chargeback legally? Could this take longer than a year at which point Wizzair will refuse to provide any refund to MyTrip I wonder... Maybe I should tell Wizair to process the refund to MyTrip (that's something I can do I think...) so that the money is at least in their bank account lol. Ridiculous.

CKhalvashi

The credit is valid for 2 years in the case of a cancellation.

As this is an account seemingly set up in your name, it should be possible to 'reset my password', have the e-mail forwarded to you and then attempt to get it back to your bank account from there.

I'm not sure on how legal this is.

Also legally, you don't have a right to a refund within 7 days, the agent does. That would be a contractual matter between you and the agent as it's a non-regulated booking.

Wizz are processing refunds reasonably quickly at the moment.

MercilessKiller

Well - I still haven't heard anything else from MyTrip or Amex so I'm assuming at this point that it's a closed case... We're 2 months past the deadline apparently MyTrip had and whilst they said they'd contest, I haven't heard back from Amex so can only assume Amex told them to stuff it.

The interesting thing about this though is it feels like my argument was agreed with by Amex which is, even whilst their T&C's suggests that me asking them to process a refund is a chargeable service, they have to legally provide a refund (withour request) if the flight was cancelled and money returnable by the airline without my involvement as the service/product I paid for wasn't delivered. 

Obviously not tested in a court and whilst I get the argument that their service wasn't the flight but their time, but even in that case, there is NO services business that is allowed to charge when something doesn't take place. I.E a cleaning service, I pay. an agent, but if the cleaner doesn't turn up I'd expect and receive a full refund with no question...