1pMobile to start charging thousands of customers if they don't use £2.50 worth of credit every 30 d

Former_MSE_Sophie

Thousands of 1pMobile users who signed up to the pay-as-you-go provider before 1 January 2021 will need to spend at least £2.50 worth of credit on calls, texts, data or other services every 30 days from today.

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1pMobile to start charging thousands of customers if they don't use £2.50 worth of credit every 30 days from today

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kaMelo

They are unhappy (?) that customers have built up a large credit yet the only reason that has happened is their requirement to top up every 120 days. Drop the requirement to top up and hey presto, customers don't build up substantial credit.

Neil_Jones

kaMelo said:

They are unhappy (?) that customers have built up a large credit yet the only reason that has happened is their requirement to top up every 120 days. Drop the requirement to top up and hey presto, customers don't build up substantial credit.

I think the point is people have built up large amounts of credit that they're not using and as is the norm with PAYG providers there is no refund mechanism available.  This provider is more suitable for people who use the phone regularly but don't want a contract.  If you only use a phone once in a blue moon then a more traditional approach may be better.

oldagetraveller1

Has Sophie been asleep for the past month?

This change was announced a month ago and only those affected were notified at the time.

Yes, it takes effect from yesterday, but it's old news.

roddydogs

Just read the rules before you sign up, simples.

zagfles

roddydogs said:

Just read the rules before you sign up, simples.

Err..read the article. The rules are changing for people who've already signed up under different rules!

ItsComingRome

zagfles said:

roddydogs said:

Just read the rules before you sign up, simples.

Err..read the article. The rules are changing for people who've already signed up under different rules!

Although if they're building up credit then they clearly didn't read the rules or they wouldn't have signed up with them in the first place.

https://forums.moneysavingexpert.com/discussion/6296421/1p-mobile-can-they-do-this being a perfect example of this.

zagfles

Neil_Jones said:

kaMelo said:

They are unhappy (?) that customers have built up a large credit yet the only reason that has happened is their requirement to top up every 120 days. Drop the requirement to top up and hey presto, customers don't build up substantial credit.

I think the point is people have built up large amounts of credit that they're not using and as is the norm with PAYG providers there is no refund mechanism available.  This provider is more suitable for people who use the phone regularly but don't want a contract.  If you only use a phone once in a blue moon then a more traditional approach may be better.

It's suitable for people who use the phone occasionally most of the time but intermittantly heavily eg when on holiday. Pretty much fits our pattern. So building up a bank of credit is useful as we'll spend it on holiday.

Strange they're only applying the change to people who signed up before 1/1/21, if they don't like the change they could just get a new SIM, can you switch via a PAC from/to the same provider?!

zagfles

ItsComingRome said:

zagfles said:

roddydogs said:

Just read the rules before you sign up, simples.

Err..read the article. The rules are changing for people who've already signed up under different rules!

Although if they're building up credit then they clearly didn't read the rules or they wouldn't have signed up with them in the first place.

https://forums.moneysavingexpert.com/discussion/6296421/1p-mobile-can-they-do-this being a perfect example of this.

Rubbish. See above. Obviously some people might not have understood the rules. I did and that's why I chose them. Luckily after 1/1/21!

flaneurs_lobster

zagfles said:

Strange they're only applying the change to people who signed up before 1/1/21, if they don't like the change they could just get a new SIM, can you switch via a PAC from/to the same provider?!

Can't use a PAC to move a number from/to the same provider. You could just get a new sim from 1p but, of course, you can't move your credit to the new number. 

zagfles

gavinbaxter said:

zagfles said:

Strange they're only applying the change to people who signed up before 1/1/21, if they don't like the change they could just get a new SIM, can you switch via a PAC from/to the same provider?!

Can't use a PAC to move a number from/to the same provider. You could just get a new sim from 1p but, of course, you can't move your credit to the new number. 

Guess you could via another provider and back...but then they might change it for new customers as well. Seems dodgy practice to prepay for something and then get told that what you prepaid for has changed and you can't get a refund...