Gucci Belt - Personalised

Bradden

Possbily not too difficult for them to remove but they have no legal duty to do so. 

Aylesbury_Duck

shell_maz said:

neilmcl said:

shell_maz said:

Absolutely kicking myself, obviously also going to be harder to even sell it with it being personalised as well. Basically just thrown £270 down the drain. 

Exactly why it would be unfair for you to expect the seller to have it back.

I would imagine it would not be too difficult for the seller themselves to remove the personalisation, which is just printed in gold onto the leather and re-sell the product. 

That's your back-up option, then.  Do that yourself and put it on eBay.

the_lunatic_is_in_my_head

Their website doesn't mention much (anything?) about your right to cancel the contract, would be interesting to see what durable information they provide. 

bengal-stripe

shell_maz said:

I would imagine it would not be too difficult for the seller themselves to remove the personalisation, which is just printed in gold onto the leather and re-sell the product. 

I presume the initials are placed with a hot foil stamping machine which uses heat and pressure to create a permanent bond.

The initial is supposed to last for the life time of the the leather item and is virtually impossible to remove (without leaving nasty marks). Not only has the heat caused the metal foil to make a strong bond with the leather, the pressure has compressed the  leather in the embossed section below the actual surface of the other leather.

TW1234

shell_maz said:

Update - Just found that they have a contact number I could ring and spoke to a lovely lady who thinks they will be able to find a solution for me. Fingers crossed! Thank you for your replies. 

Well that sounds promising; one advantage of dealing with a prestige house rather than a fake copy merchant! (But I do think that £270 for a belt is a strange  value standard in this world.)

ItsComingRome

the_lunatic_is_in_my_head said:

Their website doesn't mention much (anything?) about your right to cancel the contract, would be interesting to see what durable information they provide. 

https://www.gucci.com/uk/en_gb/st/legal-landing#Right

the_lunatic_is_in_my_head

ItsComingRome said:

the_lunatic_is_in_my_head said:

Their website doesn't mention much (anything?) about your right to cancel the contract, would be interesting to see what durable information they provide. 

https://www.gucci.com/uk/en_gb/st/legal-landing#Right

Thanks, I was looking for Terms & Conditions and missed Legal. 

Looks about right assuming they duplicate it in a durable medium for the consumer.

TELLIT01

It's common/normal for customised items to be non-returnable unless they are faulty or don't match the advertised description. 

Removing lettering from what I assume is a leather belt would not be simple.  The leather will have been embossed and the gold applied to that area.  You cannot easily remove the embossing.

shell_maz

As I have mentioned I have spoken with a lovely member of their Customer Services department who feels there may be a workaround for me. I will keep you all posted of course. 

user1977

Aylesbury_Duck said:

shell_maz said:

I have ordered the wrong size but in fairness it was really difficult to work out which size was the right one, plus Italian sizing is different. It has his initials on the inside of the belt. 

Can he lose a bit of weight?    

Or can you find a new, slimmer partner with the same initials?