Tiffany necklace chain stolen by jeweller

68ComebackSpecial

McTaggus said:

Just to add, it matching yours in part doesn’t explain why the chain is 6” longer than the chain I had given them to repair. It is not my chain 

Sorry if I offended you - I was just checking as they do have numerous jewellery marks. Obviously the difference in length means that it isn't your chain regardless of whether it is an original Tiffany or not. Hopefully Tiffany will be able to source you a replacement as I think that style of pendant has been discontinued and their choice of chains has decreased in recent years. 

McTaggus

None taken, I appreciate you taking the time to comment based on your own necklaces. If anything, it makes it seem more likely that there has either been a mix up, or they have replaced the chain with a different one instead of repairing for whatever reason. 

Tiffany said they hold legacy stock centrally that isn’t for general sale, so keeping my fingers crossed!

user1977

MalMonroe said:

McTaggus said:

I have just spoken to Customer Care at Tiffany & Co. Apparently the issue is endemic and has gotten worse over the last 18 months. They have asked I send the replacement chain and pendant back to them so they can replace it with a matching original chain, and so they can investigate the independent. They have already verified, based on description, that the replacement chain is not a Tiffany & Co chain and that the markings on it are non-standard. 

I must be far too naive, I can’t believe people get away with this kind of thing 

you would have been given a crime number which is what you need to claim from your insurance.

What sort of insurance cover are people talking about here? I doubt household insurance covers you for theft where you've willingly handed the item over to the "thief" (leaving aside that the facts here don't, so far, amount to a crime).

Pollycat

McTaggus said:

Tigsteroonie said:

I'm thinking the dealer has muddled two similar repairs, one on a real T&Co (yours) and one on a snide version. And somebody else is now walking around having been gifted a genuine T&Co chain in error ...

The links are quite different, aren't they? I don't know the official terms, but yours are very round and the snide version has flattened links.

I think so too, and have suggested this to them

I noticed the difference in the 2 chains too.
Do you have a photo of your original chain that clearly shows the round links in the chain you took in for repair?

I'd be interested in what the jeweller says about this.
And the response from them about the different length of chain.

The suggestion that 2 chains may have been mixed up sounds plausible.
If it was a deliberate con, surely the jeweller would have supplied a fake chain of the same length as the original?

McTaggus

Unfortunately, the only photos I have that have necklace close ups are from when my husband first gave it to me 10 years ago. You can’t see that same level of detail from zooming into photos of me wearing it to conclusively evidence the difference in chain links.

I sent photos to them. They have just said that their inventory stated a repair on a 28” chain and that’s the chain they have returned to me - and if that’s what their records state, then they aren’t willing to consider alternative recourse, as the photos could have been of a different chain.

I’m resigning myself to the fact they aren’t going to resolve the issue. Lesson learned for the future!

m0bov

All you need to do, is have the neckless inspected by Tiffany, send the jeweller in question a copy of the report, photos of your original and a claim for the cost of the original. Send it as LBA, I would also make Tiffiany aware that this outfit is swapping and pushing out fake items.

sheramber

m0bov said:

All you need to do, is have the neckless inspected by Tiffany, send the jeweller in question a copy of the report, photos of your original and a claim for the cost of the original. Send it as LBA, I would also make Tiffiany aware that this outfit is swapping and pushing out fake items.

see the OP's post 27 September at 5:21PM

eddddy

m0bov said:

All you need to do, is have the neckless inspected by Tiffany, send the jeweller in question a copy of the report, photos of your original and a claim for the cost of the original. Send it as LBA, I would also make Tiffiany aware that this outfit is swapping and pushing out fake items.

But if it went to court - the shop can equally claim that it's the OP who is the fraudster.

If I was the shop owner (fraudster or otherwise), I'd suggest this might have happened:

• The OP buys a genuine £300 Tiffany chain - keeps the receipt, takes photos wearing it etc.

• The OP also buys a similar cheap fake for £30 (or a bunch of them, if the OP wants to try the fraud multiple times)

• The OP intentionally breaks the £30 chain - and takes it to a jeweller for repair

• When the jeweller returns the fixed £30 chain - the OP claims it's been switched and uses the original £300 receipt and photos as evidence

And presumably the jeweller doesn't get regular requests to fix 28" Tiffany chains - so they wouldn't keep a stock of fake 28" Tiffany chains for swapping - which might add a little more doubt to the OPs version of events.


I'm not suggesting that the OP is the fraudster, but the OP might have to find more evidence to win a case in court - even on the balance of probabilities.

TW1234

eddddy said:

m0bov said:

All you need to do, is have the neckless inspected by Tiffany, send the jeweller in question a copy of the report, photos of your original and a claim for the cost of the original. Send it as LBA, I would also make Tiffiany aware that this outfit is swapping and pushing out fake items.

But if it went to court - the shop can equally claim that it's the OP who is the fraudster.

If I was the shop owner (fraudster or otherwise), I'd suggest this might have happened:

• The OP buys a genuine £300 Tiffany chain - keeps the receipt, takes photos wearing it etc.

• The OP also buys a similar cheap fake for £30 (or a bunch of them, if the OP wants to try the fraud multiple times)

• The OP intentionally breaks the £30 chain - and takes it to a jeweller for repair

• When the jeweller returns the fixed £30 chain - the OP claims it's been switched and uses the original £300 receipt and photos as evidence

And presumably the jeweller doesn't get regular requests to fix 28" Tiffany chains - so they wouldn't keep a stock of fake 28" Tiffany chains for swapping - which might add a little more doubt to the OPs version of events.


I'm not suggesting that the OP is the fraudster, but the OP might have to find more evidence to win a case in court - even on the balance of probabilities.

If you read the full thread, then this is acknowledged, but the jeweler gave a receipt for a "Tiffany necklace" and the returned item can be identified as NOT being a "Tiffany" one, if all the information given  is correct.

 .

The cost of a claim is low, and recovered if won, so I would prgress with a letter before action and follow it up if a resolution did not then occur.

But if Tiffany really have offerred to stand the cost of providing a replacement, it all becomes a moot point.

TELLIT01

The two clasps are clearly different.  But there is still the problem of proving that the chain in the 'original' photo's is the one which was given to the jeweller.