Tiffany necklace chain stolen by jeweller

Tigsteroonie

I'm thinking the dealer has muddled two similar repairs, one on a real T&Co (yours) and one on a snide version. And somebody else is now walking around having been gifted a genuine T&Co chain in error ...

The links are quite different, aren't they? I don't know the official terms, but yours are very round and the snide version has flattened links.

TW1234

I can't see this being progressed as a crime, because the difficulties in investigating proving theft by someone to criminal guilt standards would be beyond reasonable costs. Worth reporting, though, in case there are other similar reports.

However, assuming that you are an honest person and of good character, then balance of probability in a MCOL (small claims) court would be high in your favour..

On balance, a professional jeweller, who should understand about fake goods, has issued a receipt for a Tiffany bracelet, without any description qualifications. (eg, (in style of", "marked as", fake/copy etc). Thus he is at best having to say that he is incompetent,

.

You, though,  are able to show that the returned item is not a genuine item and swear that to the best of your knowledge and with whatever evidence you can add, that it was purchased as a genuine item, from a reputable source and that you are not engaged in an attempedt. fraud, .

Would it be likely that you had   unknowingly purchased a fake, when you can give chapter and verse about the provenance , or  that you had deliberately substituted it in an attempt to defraud the jewelle?

Upto the judge, but MCOL are not expensive, nor are costs allowable, whilst the jeweler would not welcome the publicity.

I am surprised that Tiffany are willing to stand the loss but impressed with their generous good will

Norman_Castle

McTaggus said:

I think I may still report it via 101, also to Trading Standards, and send a letter outlining the proof that this is not my necklace - see what happens from there. Thank you x

Definitely contact trading standards, they may not be able to do anything but they will keep a record of you contacting them which can be added to other complaints about this business.

Many businesses have a website with customer feedback or google often shows feedback which is presumably independent of the business. Once this has concluded leave honest feedback about this and how it was handled.

McTaggus

DCFC79 said:

Do keep the thread updated.

Will do. Arranging for it to be sent to T&Co. this week for original replacement.

DB1904

Norman_Castle said:

McTaggus said:

I think I may still report it via 101, also to Trading Standards, and send a letter outlining the proof that this is not my necklace - see what happens from there. Thank you x

Definitely contact trading standards, they may not be able to do anything but they will keep a record of you contacting them which can be added to other complaints about this business.

Many businesses have a website with customer feedback or google often shows feedback which is presumably independent of the business. Once this has concluded leave honest feedback about this and how it was handled.

Trading standards don't deal with members of the public, the OP's only hope is reporting it to the CAB. 

DB1904

TW1234 said:

I can't see this being progressed as a crime, because the difficulties in investigating proving theft by someone to criminal guilt standards would be beyond reasonable costs. Worth reporting, though, in case there are other similar reports.

However, assuming that you are an honest person and of good character, then balance of probability in a MCOL (small claims) court would be high in your favour..

On balance, a professional jeweller, who should understand about fake goods, has issued a receipt for a Tiffany bracelet, without any description qualifications. (eg, (in style of", "marked as", fake/copy etc). Thus he is at best having to say that he is incompetent,

.

You, though,  are able to show that the returned item is not a genuine item and swear that to the best of your knowledge and with whatever evidence you can add, that it was purchased as a genuine item, from a reputable source and that you are not engaged in an attempedt. fraud, .

Would it be likely that you had   unknowingly purchased a fake, when you can give chapter and verse about the provenance , or  that you had deliberately substituted it in an attempt to defraud the jewelle?

Upto the judge, but MCOL are not expensive, nor are costs allowable, whilst the jeweler would not welcome the publicity.

I am surprised that Tiffany are willing to stand the loss but impressed with their generous good will

None of that would prevent the OP reporting it and getting a crime number. 

68ComebackSpecial

That Tiffany stamp looks exactly the same as the ones on four (genuine) Tiffany chains of mine I've looked at apart from the fact that I haven't seen AG next to 925 on the reverse. Was yours definitely a Paloma Picasso piece as the only necklaces I have which have the designer's name on the chain is where it is integral and cannot be removed from the pendant - all the others have the Tiffany stamp as you show in the "fake" photo.

McTaggus

68ComebackSpecial said:

That Tiffany stamp looks exactly the same as the ones on four (genuine) Tiffany chains of mine I've looked at apart from the fact that I haven't seen AG next to 925 on the reverse. Was yours definitely a Paloma Picasso piece as the only necklaces I have which have the designer's name on the chain is where it is integral and cannot be removed from the pendant - all the others have the Tiffany stamp as you show in the "fake" photo.

Yes, absolutely Paloma Picasso. AG shouldn’t be mentioned, just 925 T&Co with signature on the reverse. Was purchased from Tiffany & Company in Dubai Mall, and I remember the engraving with signature vividly. The chain I have been given back does not match the original specifications Tiffany & Co have said were sold with the pendant.

McTaggus

Just to add, it matching yours in part doesn’t explain why the chain is 6” longer than the chain I had given them to repair. It is not my chain 

McTaggus

Tigsteroonie said:

I'm thinking the dealer has muddled two similar repairs, one on a real T&Co (yours) and one on a snide version. And somebody else is now walking around having been gifted a genuine T&Co chain in error ...

The links are quite different, aren't they? I don't know the official terms, but yours are very round and the snide version has flattened links.

I think so too, and have suggested this to them