Tiffany necklace chain stolen by jeweller

lincroft1710

If you are absolutely sure of your facts, you could approach your local newspaper. They'd love a story like this and even if they just contacted the jeweller, it might "persuade" them to suddenly "find" your necklace. 

McTaggus

I have just spoken to Customer Care at Tiffany & Co. Apparently the issue is endemic and has gotten worse over the last 18 months. They have asked I send the replacement chain and pendant back to them so they can replace it with a matching original chain, and so they can investigate the independent. They have already verified, based on description, that the replacement chain is not a Tiffany & Co chain and that the markings on it are non-standard. 

I must be far too naive, I can’t believe people get away with this kind of thing 

MalMonroe

McTaggus said:

I have just spoken to Customer Care at Tiffany & Co. Apparently the issue is endemic and has gotten worse over the last 18 months. They have asked I send the replacement chain and pendant back to them so they can replace it with a matching original chain, and so they can investigate the independent. They have already verified, based on description, that the replacement chain is not a Tiffany & Co chain and that the markings on it are non-standard. 

I must be far too naive, I can’t believe people get away with this kind of thing 

Hi, this is good though, no?  If they are replacing the chain, will it be free of charge? And if they are going to make a legal case, as it sounds like they are, then the jeweller you used will hopefully be sued. Eventually. But how much will it cost to send it back to Tiffany? You'd need to have some kind of insurance to ensure it didn't get lost somewhere in customs, etc.

I don't think you are naive at all. Other people are corrupt. It's a great pity if you can't take a piece of jewellery somewhere to be fixed without it being stolen. And hopefully those people won't get away with this kind of thing, as it sounds as if Tiffany are onto these kind of scams.

For what it's worth, I also don't think the police would have thought it a waste of time if you had reported this theft. You can use the non-emergency 101 number and although it sometimes takes a while to speak to a person, you would have been given a crime number which is what you need to claim from your insurance.

McTaggus

MalMonroe said:

McTaggus said:

I have just spoken to Customer Care at Tiffany & Co. Apparently the issue is endemic and has gotten worse over the last 18 months. They have asked I send the replacement chain and pendant back to them so they can replace it with a matching original chain, and so they can investigate the independent. They have already verified, based on description, that the replacement chain is not a Tiffany & Co chain and that the markings on it are non-standard. 

I must be far too naive, I can’t believe people get away with this kind of thing 

Hi, this is good though, no?  If they are replacing the chain, will it be free of charge? And if they are going to make a legal case, as it sounds like they are, then the jeweller you used will hopefully be sued. Eventually. But how much will it cost to send it back to Tiffany? You'd need to have some kind of insurance to ensure it didn't get lost somewhere in customs, etc.

I don't think you are naive at all. Other people are corrupt. It's a great pity if you can't take a piece of jewellery somewhere to be fixed without it being stolen. And hopefully those people won't get away with this kind of thing, as it sounds as if Tiffany are onto these kind of scams.

For what it's worth, I also don't think the police would have thought it a waste of time if you had reported this theft. You can use the non-emergency 101 number and although it sometimes takes a while to speak to a person, you would have been given a crime number which is what you need to claim from your insurance.

Thank you, that’s really reassuring. It is indeed a good thing and hugely positive, I’m extremely grateful for their understanding an excellent customer care.

Yes, will need to pay for insurance as the necklace is worth a considerable sum, and no it’s unlikely the replacement will be completely free of charge so worth me considering options to recoup that cost. 99% certain the “computer says no” independent won’t stump up the cost without protracted legal action.

A part of me just wants to put it to one side as a lesson learned, but another part of me really doesn’t want anyone else taken on a similar ride. The cost is less of an issue than the lack of morality attached to stealing highly sentimental pieces of jewellery and substituting with fakes!

I think I may still report it via 101, also to Trading Standards, and send a letter outlining the proof that this is not my necklace - see what happens from there. Thank you x

sheramber

Was the jeweller doing the work themselves or was it being sent away to be done?

McTaggus

sheramber said:

Was the jeweller doing the work themselves or was it being sent away to be done?

They said it was done in-house and no items leave their premises.

born_again

McTaggus said:

The original was new 10 years ago and the chain has not been replaced, though evidently I can’t prove that.

I do have photos, showing the original had the pendant hung in a completely different place to where the new one hangs - this new one is practically to my belly button, compared to sitting mid-breast bone.

The receipt states Tiffany necklace for repair. The repair cost £15. The chain it has been replaced with is stamped Tiffany, but not using official Tiffany marks and is evidently a fake - it’s such poor quality and the stamp on it is unreadable. Mine had the designers signature near the clasp and T&Co, neither of which are on the chain they have returned to me. The colour is also different.

They have called back today asking me to go in, but that they really don’t think there’s anything they can do unless I can absolutely prove this isn’t the necklace I gave to them. It’s all just a bit gutting! At least I didn’t give them the diamond pendant along with the chain!!!

Send it to Tiffany for assessment. If they say it's a fake. You have the dealer..

McTaggus

Original chain…Chain I got back…

Even the chain links look different, even if the other points weren’t enough. 

Btw, original images taken from the product listing, as don’t have my own pics of the markings from my necklace.

DCFC79

Do keep the thread updated.

DB1904

born_again said:

McTaggus said:

The original was new 10 years ago and the chain has not been replaced, though evidently I can’t prove that.

I do have photos, showing the original had the pendant hung in a completely different place to where the new one hangs - this new one is practically to my belly button, compared to sitting mid-breast bone.

The receipt states Tiffany necklace for repair. The repair cost £15. The chain it has been replaced with is stamped Tiffany, but not using official Tiffany marks and is evidently a fake - it’s such poor quality and the stamp on it is unreadable. Mine had the designers signature near the clasp and T&Co, neither of which are on the chain they have returned to me. The colour is also different.

They have called back today asking me to go in, but that they really don’t think there’s anything they can do unless I can absolutely prove this isn’t the necklace I gave to them. It’s all just a bit gutting! At least I didn’t give them the diamond pendant along with the chain!!!

Send it to Tiffany for assessment. If they say it's a fake. You have the dealer..

No you don't.