I’m still in my first 14 days with avro, is it wise for me to cancel?

superpacman1972

Same situation with me, except with Shell Energy.  They cannot cancel the contract because it has to be done by Avro, and despite being within 14 days, the window where Shell can block has passed. The only telephone number I can contact Avro on is for emergencies only, so as I see it there currently is no way to terminate the contract.

Most annoying, and no prospect of getting through to Avro as they've bit the dust. 

There seems to be a large gap here in OFGEM policy which potentially forces the customer down the SoLR route in these instances, unless OFGEM will cancel everyone still in the cooling off period.  Who knows.

phillw

superpacman1972 said:

There seems to be a large gap here in OFGEM policy which potentially forces the customer down the SoLR route in these instances, unless OFGEM will cancel everyone still in the cooling off period.  Who knows.

What do you mean "these instances"? There is a large gap with SoLR.

Although it's probably not worth fixing, as at this rate we'll soon have one uk energy provider.

superpacman1972

phillw said:

superpacman1972 said:

There seems to be a large gap here in OFGEM policy which potentially forces the customer down the SoLR route in these instances, unless OFGEM will cancel everyone still in the cooling off period.  Who knows.

What do you mean "these instances"? 

Customer is within 14 day cooling off period, but cannot enact cancellation because new supplier is no longer operating.  

Crdw

superpacman1972 said:

phillw said:

superpacman1972 said:

There seems to be a large gap here in OFGEM policy which potentially forces the customer down the SoLR route in these instances, unless OFGEM will cancel everyone still in the cooling off period.  Who knows.

What do you mean "these instances"? 

Customer is within 14 day cooling off period, but cannot enact cancellation because new supplier is not longer operating.  

I agree with this, it's not really a cooling off period if the customer finds it impossible to act on his cool off 

[Deleted User]

manic37 said:

danez said:

well that’s annoying 

just got off the phone with edf and since the contract has passed a certain point and it’s all valid there’s nothing they can do. 

So i’ll just have to ride it out and hope the supplier ofgem picks honours the tarrif i went for 

Wow! Sorry to hear that, if you're still within 14 day cooling off period you should be allowed to cancel the switch.

Cancelling a switch with a supplier that is no longer trading isn’t possible. Normally, a losing supplier has 5 days single fuel or 10 days dual fuel to reject a switch application. If there is no switch objection, then the transfer goes ahead - in this case to Avro/SoLR.

In more normal times, when a cancellation is made late in the cooling off period it is possible that the transfer goes through and the switch has to be reversed.  There are a myriad of industry processes that go on behind the scenes when there is a switch of supplier.