Imperial War Museum North - Excel Parking Services Ltd. Amount claimed £288.52 from 05/02/2016!

Snakes_Belly

D_P_Dance said:

I would say that sign may well constitute an unfair consumer contract under the CRA 2015, how high off the ground is the start of it?, read this

https://forums.moneysavingexpert.com/discussion/5972164/parking-eye-signs-oxford-road-reading/p1

https://www.google.com/maps/@53.4694911,-2.3004365,3a,90y,19.87h,84.87t/data=!3m6!1e1!3m4!1s9yfKgRQyqx7zPPcpxrptqQ!2e0!7i13312!8i6656

You can see where the sign is on google maps above. It is in very small font and on the passenger side.

Excel's contract has not been renewed.  

Umkomaas

Snakes_Belly said:

The sign is Excel but very small for someone driving in to read. It's also on the passenger side. Looks like there is 15 minutes to park. I don't think that a contract could be formed by that sign. You would also have to enter the car park before you would see the sign. You would have to get out of the car to read that sign and then hold up the traffic entering the car park from what looks like a main road,
   

Hold on to that photo of the sign @longtale_Parker, because the chances are Excel will file a standard stock copy of one of their more legible signs in any court submission they make. 

Coupon-mad

That's a BPA AOS logo.

The sign can't have looked like that if the event was after Excel jumped to the IPC.

Snakes_Belly

Snakes_Belly said:

The sign is Excel but very small for someone driving in to read. It's also on the passenger side. Looks like there is 15 minutes to park. I don't think that a contract could be formed by that sign. You would also have to enter the car park before you would see the sign. You would have to get out of the car to read that sign and then hold up the traffic entering the car park from what looks like a main road,
   

I found that sign on the internet and it looks very much like the sign on google maps 
 https://www.google.com/maps/@53.4694911,-2.3004365,3a,90y,19.87h,84.87t/data=!3m6!1e1!3m4!1s9yfKgRQyqx7zPPcpxrptqQ!2e0!7i13312!8i6656 . between 2014 and 2019. Difficult to see the detail on google maps but may have changed the logo to IPC between 2015 and 2017. Ticket was in 2016.

Snakes_Belly

https://www.google.com/maps/@53.4694054,-2.3003442,3a,15y,350.01h,90.63t/data=!3m7!1e1!3m5!1sZzC7KtYCC9tdZMoCLVDigA!2e0!5s20160401T000000!7i13312!8i6656

Entance to IWM April 2016 two months after the parking event. 

Snakes_Belly

It looks like from their signage that there is 15 minutes allowed to park. I guess that the drop off was within the 15 minutes.

It's possible that when your family left the museum was near to closing and that the driver got stuck in a queue of cars leaving the car park and merging onto the main road. 

As they have not sent the SAR you cannot know the timings and therefore this has impacted on the defence points. 

D_P_Dance

Have you considered writing about this on the museum feedback/TripAdviser page.  A bad review often focusses their mind.  

longtale_Parker

D_P_Dance said:

Have you considered writing about this on the museum feedback/TripAdviser page.  A bad review often focusses their mind.  

I hadn't but I will do! I did speak to the museum, when this reared it's head again but they explained Excel were no longer a partner and didn't seem to have anyone that could help with an old issue. I will try the review route.
Thanks again

D_P_Dance

Never deal with these matters by 'phone, everything on paper.

Snakes_Belly

Have they sent the SAR yet?