Do not sign-up with NowTV Broadband/Calls more than 2wks before end of your existing contract

neilmcl

Chipping said:

neilmcl said:

Chipping said:

neilmcl said:

Chipping said:

Thanks for the replies telling me this is all normal, but I am aware 'what is normal' in broadband switchover. I've been switch two households (to different providers) every year for over a decade. The important thing I was pointing out was that their customer service has been bad. The reason I chose them, apart from the great deal, is their good customer service rating. Customer service ratings won't be accurate unless people post their experiences - that what I'm doing.

If you are already aware of the process and "what is normal" then why contact EE in the first place to tell them you're leaving, you should just leave it to the receiving ISP to do all the work. I can't help feeling you brought a lot of this on yourself.

I think you should do a bit more reading. I.e. read my post before commenting. The receiving ISP told me to contact EE. I knew it would avail of nothing, but I had to do it so they could not accuse me of not following their instructions and because I'm not big-headed enough to think that I'm always right.

I did read it, but if you simply followed the normal process instead of trying to get providers to change dates etc, then there would've been no need to speak to anyone and the changeover would've taken place without hassle.

If you did read it, you would have seen, and I write it yet again, that I'm letting people know about my customer service experience. Apparently, your purpose here seems to be to tell me I'm the problem and I shouldn't post my experience. Do you work for Sky or NowTV?

It didn't take long 🙄

onomatopoeia99

Chipping said:

 Do you work for Sky or NowTV?

Killfiled   .

Chipping

neilmcl said:

Chipping said:

neilmcl said:

Chipping said:

neilmcl said:

Chipping said:

Thanks for the replies telling me this is all normal, but I am aware 'what is normal' in broadband switchover. I've been switch two households (to different providers) every year for over a decade. The important thing I was pointing out was that their customer service has been bad. The reason I chose them, apart from the great deal, is their good customer service rating. Customer service ratings won't be accurate unless people post their experiences - that what I'm doing.

If you are already aware of the process and "what is normal" then why contact EE in the first place to tell them you're leaving, you should just leave it to the receiving ISP to do all the work. I can't help feeling you brought a lot of this on yourself.

I think you should do a bit more reading. I.e. read my post before commenting. The receiving ISP told me to contact EE. I knew it would avail of nothing, but I had to do it so they could not accuse me of not following their instructions and because I'm not big-headed enough to think that I'm always right.

I did read it, but if you simply followed the normal process instead of trying to get providers to change dates etc, then there would've been no need to speak to anyone and the changeover would've taken place without hassle.

If you did read it, you would have seen, and I write it yet again, that I'm letting people know about my customer service experience. Apparently, your purpose here seems to be to tell me I'm the problem and I shouldn't post my experience. Do you work for Sky or NowTV?

It didn't take long 🙄

Yes because you every post has been to defend the supplier. No matter what I posted. Even facetiously. You've only been on here to deny my experience and nothing else. I described the home gateway they supplied, and you had to pipe up with "oh but you can buy one..." blah blah blah. Yes. The shoe fits. 

Chipping

Neil_Jones said:

Here we go... "I'm complaining about <somebody>,  you don't agree with me, you obviously work for <whoever I'm complaining about>"

Feel free to post your experience but you've wrote nothing that's out of the ordinary for the process you've undertaken.  Now Broadband  is very much no frills, its basically Sky on the cheap.  Not entirely sure what you were expecting.  That being said the Sky routers are crap in the wifi department and it wouldn't be any different for the Now router, since it'll be the Sky one in new packaging.

The lack of ethernet ports isn't a problem - that's what we have network switches for.  But most devices are wireless.

And whats your useful input to this thread been? I didn't say it wasn't 'no frills'. So what if what I wrote is "nothing out of the ordinary?" Why do you feel the need to join in with the other guy trying to tell me my experience is not valid?

neilmcl

Chipping said:

neilmcl said:

Chipping said:

neilmcl said:

Chipping said:

neilmcl said:

Chipping said:

Thanks for the replies telling me this is all normal, but I am aware 'what is normal' in broadband switchover. I've been switch two households (to different providers) every year for over a decade. The important thing I was pointing out was that their customer service has been bad. The reason I chose them, apart from the great deal, is their good customer service rating. Customer service ratings won't be accurate unless people post their experiences - that what I'm doing.

If you are already aware of the process and "what is normal" then why contact EE in the first place to tell them you're leaving, you should just leave it to the receiving ISP to do all the work. I can't help feeling you brought a lot of this on yourself.

I think you should do a bit more reading. I.e. read my post before commenting. The receiving ISP told me to contact EE. I knew it would avail of nothing, but I had to do it so they could not accuse me of not following their instructions and because I'm not big-headed enough to think that I'm always right.

I did read it, but if you simply followed the normal process instead of trying to get providers to change dates etc, then there would've been no need to speak to anyone and the changeover would've taken place without hassle.

If you did read it, you would have seen, and I write it yet again, that I'm letting people know about my customer service experience. Apparently, your purpose here seems to be to tell me I'm the problem and I shouldn't post my experience. Do you work for Sky or NowTV?

It didn't take long 🙄

Yes because you every post has been to defend the supplier. No matter what I posted. Even facetiously. You've only been on here to deny my experience and nothing else. I described the home gateway they supplied, and you had to pipe up with "oh but you can buy one..." blah blah blah. Yes. The shoe fits. 

Yes, in an effort to be helpful should you wish to upgrade to a better one. It's a shame that you couldn't see it that way.

Chipping

FINAL UPDATE: NowTV eventually offered me £10 to cover any early termination fee. But EE were great, they didn't charge anything. The NowTV service & router has been without problem.