WeSwap 2.0 new app and Launch problems

Elmer_Dudd

Deleted_User said:

 I guess the question now is whether there's some way to get the money back if they go bust.

Yes indeed my thoughts exactly......with that in mind I went to the FCA to complain and pointed out to them that Monevate (the Mastercard pre paid currency card issuer) are in fact regulated by the FCA .....but I am now sadly coming to the conclusion that this may be a very long battle to get our currency/cash back and I wish MSE would take up the fight or at least warn and publicise to the readership the mess WeSwap are in and the problems its account holders are enduring.

BAF1960

Just to update, I have just had the money transfered to my Weswap 2 and all is in order, it took 7 working days. hope this helps.

[Deleted User]

BAF1960 said:

Just to update, I have just had the money transfered to my Weswap 2 and all is in order, it took 7 working days. hope this helps.

That's good news, just out of interest, did you originally download and register with WeSwap 2.0 before the end of August? There no longer seems to be the option to do a transfer and the website says after the end of August you have to just email them for a refund, which is the situation I'm in.

BAF1960

Deleted_User said:

BAF1960 said:

Just to update, I have just had the money transfered to my Weswap 2 and all is in order, it took 7 working days. hope this helps.

That's good news, just out of interest, did you originally download and register with WeSwap 2.0 before the end of August? There no longer seems to be the option to do a transfer and the website says after the end of August you have to just email them for a refund, which is the situation I'm in.

Hi I had a email on 6th September saying my card will no longer work and I had the option to change over to WeSwap 2 or get a refund, so I changed to WeSwap 2 just took a little longer.

Elmer_Dudd

No luck for me..just chasing shadows ringing and emailing weswap in the hope of getting an answer and getting my money back. Have made a complaint to the FCA..got to wait 3 days for them to get back.

Got a bad feeling about all of this.

Elmer_Dudd

Just had a lengthy word salad reply from the FCA....what a waste of time..gave me the WeSwap company details from the FCA register and told me they were unable to investigate..what do they actually do at the FCA??

The fight goes on

[Deleted User]

I was going to notify the FCA but that's discouraging. I find it a bit mystifying that they aren't interested in a company withholding people's money for what has now been almost three weeks.

Elmer_Dudd

I have made a breakthrough..I have had email contact with a human being at WeSwap and they are refunding me all the money that was on my old card back to my bank account..should be back within 5 working days..will let you know

[Deleted User]

Nice one, there is hope then!

Esadlerwilliams

Hi I am pleased that at least one person is sorted.  My issue is exactly as you have described. money disappeared out of my account and tumbleweed to emails.   I signed up for a new card thinking that might help.. not ...and cant easily activate it either.  Lets hope slowly but sure we all get sorted, however disappointing that the FSA was not interested.