DPD Investigation

TQred

born_again said:

They do come up if you search name & post code.
As they have sent a pre paid return envelope. Why not send them a letter that states the fact that the details do not match you parcel?

DPD were recently advertising >>

Claims Agent - Credit & Billing Department

job. in the same area. Less than a mile away.

Yes, I have seen that. However, that is a job vacancy for DPD and not Moratorium. It kind of confirms my suspicions that DPD are posing as another company. I don’t know why? Maybe to appear like more of an official investigation, trying to smoke out any bogus claims. To me it seems obvious that they’ve tried to hide the fact that Moratorium is in fact DPD. They even state that they are working on behalf of DPD. To me it seemed that the correct thing to do would be to notify the seller of the mistake. They are in contact with DPD and could of easily had this corrected 

robatwork

Interesting and thanks for posting it. There still doesn't appear to be a company called Moratorium, and one of my pet hates are letters that aren't signed or just signed with a first name. 

Also the fact google finds just a job ad for DPD leads me to strongly suspect this in fact IS DPD - probably that Claims Agent from the job ad thinks they are being smart by posing as some sort of debt/claims management company. 

Keep digging. 

ThumbRemote

born_again said:

They do come up if you search name & post code.
As they have sent a pre paid return envelope. Why not send them a letter that states the fact that the details do not match you parcel?

DPD were recently advertising >>

Claims Agent - Credit & Billing Department

job. in the same area. Less than a mile away.

Further to your information, BS1 9NA is a "large user" postcode - a special unique postcode for a business. The geographic location is Bristol Central Delivery Office. 

Bristol Central Delivery Office coincidentally delivers to DPDs office in Bristol city centre (postcode BS1 3AG). 

It's almost like someone wants to hide who Moratorium really are. 

user1977

Given they say they're acting on behalf of DPD, does it really matter whether they're a separate company or not? They're obviously not on your side!

sheramber

is it not just a separate department in DPD that deal with investigations. 

Where have they claimed they are a  claims/debt agency.

 They  are not pursuing a debt or threatening legal action , which  a debt agency would do.

The seller cannot confirm that you did not receive the parcel. Only you can do that.

They may need the signed confirmation for any insurance claim they make.

TQred

user1977 said:

Given they say they're acting on behalf of DPD, does it really matter whether they're a separate company or not? They're obviously not on your side!

It’s more about the dishonesty. What I’m getting at is, DPD have acted very unprofessionally and this dishonest approach just makes it worse

BooJewels

In DPDs T&C it does state:  

(c) In the event of a claim for loss the Customer must complete, or procure that the Consignee completes, a denial of receipt letter upon the Company’s request.

See:  https://www.dpd.co.uk/terms-and-conditions.jsp#13

I'd consulted their terms recently for a family member, so found it again from my history.  So the letter you have received, does at least fit this description.  Can you just not write on it the correct delivery date, before returning it?

jp13abk

TQred said:

It’s more about the dishonesty. What I’m getting at is, DPD have acted very unprofessionally and this dishonest approach just makes it worse

Hello,

Very interesting post. I was after an update on how did the situation end? Did they resolve your case? 

Did you pursue the small court claim? 

Or did you sign the letter and post it back to “Moratorium”? If so, what happened after that? 

Anyone else that’s been through this process, I’d appreciate their feedback too.

Cheers,

born_again

Last Active

1 October 2021 at 10:02AM
Don't hold your breath for a reply.

unholyangel

Why not just change the details on the form, initial/sign and date the amendment and include a covering letter explaining what you have done and why? Take a copy or picture for your own records if it gives you peace of mind. 

Or retype it to wording you're happy with, sign it and send it back. 

All they're basically looking for is a signed declaration that they can rely on, should it ever come to light your claim is fraudulent. 

ETA: necro posters. *shakes fist*