DPD Investigation

Jenni_D

Nice to see some real-world confirmation of my opinion.  

born_again

Jenni_D said:

But the law is quite specific about what constitutes delivery ... I'm sure this has been discussed a few times before with you.

Assume you were replying to me..

Quoting people really helps on that 🤦‍♀️

S75 does not apply to all credit card purchases. Which is why I said "Card Regulations" 👍

Jenni_D

Given my post was directly after yours then quoting was unnecessary. 🙄🤦‍♀️

And given the OP talks about the online purchase of goods, please enlighten us as to what goods would not be covered under S75.

mattyprice4004

Jenni_D said:

Given my post was directly after yours then quoting was unnecessary. 🙄🤦‍♀️

And given the OP talks about the online purchase of goods, please enlighten us as to what goods would not be covered under S75.

Quoting clearly was necessary, or I wouldn't have written the reply I did. 
You are of course correct when it comes to S75, but replying to a thread doesn't single out an individual post to which you could (possibly) be replying to.  

born_again

Jenni_D said:

Given my post was directly after yours then quoting was unnecessary. 🙄🤦‍♀️

And given the OP talks about the online purchase of goods, please enlighten us as to what goods would not be covered under S75.

Always good forum etiquette to quote a post you are replying too. For exactly the reason @mattyprice4004 gives.

A dirty way is just to /\ in the 1st line.

https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases

Is a good starting point for the basics 👍

TQred

Thank you to everybody who has chipped in. You’ve given me confidence that the seller is still ultimately responsible. They’ve tried making out like I’ve been difficult for not signing to form from Moratorium. However I did point out that the form contained a mistake and there were no contact details to query the mistake. The seller has not once offered to speak to DPD and get the mistake corrected. They just suggested I sign it anyway. 

It looks like I’ll have no choice but to go to a small claims court and I’ll keep you updated of the outcome. But, can someone please tell me how a small claims court works? For example, the process and how they come to their decision. After my set back with PayPal, I’ve kind of lost a little bit of confidence and I’m worried about paying a cost to go to a small claims court to just get stung again 

TQred

mattyprice4004 said:

Jenni_D said:

But the law is quite specific about what constitutes delivery ... I'm sure this has been discussed a few times before with you.

This would need to be enforced against the seller and not PayPal though - PayPal offer additional protection but it's on their terms. 
If they see proof of delivery as being enough, then they can close the case - recourse lies with the seller. 

To the OP, the DPD driver will be getting some stick from head office or the depot manager - I ditched DPD (as a sender) earlier this year as their treatment of both us and customers was absolutely dire. 
No idea who the Moratorium outfit are though, I was quite regularly in touch with DPD for claims and I've never heard of them. Maybe they've been instructed by the seller?

I can see why you ditched them. They’ve been terrible. At the same time, though, so had the seller on this occasion. I don’t think the seller instructed them as when I told the seller about the mistakes, they said they never heard of them either.

robatwork

I'm fascinated by this "Moratorium" letter. Could you scan it and redact the personal details but leave in their address etc, then post here?

TQred

robatwork said:

I'm fascinated by this "Moratorium" letter. Could you scan it and redact the personal details but leave in their address etc, then post here?

Hey, sure. Here you go. As you can see, there’s is absolutely no way of contacting them. The issue I had is that the delivery date they stated is incorrect, so I wanted to query it. As I can’t contact them, I was unable to query the mistake. When I notified the seller of this form and that it contained a mistake, they said just sign it anyway. They didn’t offer to contact DPD and get it corrected and now they are saying that I have not cooperated. I am still suspicious of the origins of this form. I can’t find any info on the company and it really seems like whoever has sent it is trying to keep their identity hidden

born_again

They do come up if you search name & post code.
As they have sent a pre paid return envelope. Why not send them a letter that states the fact that the details do not match you parcel?

DPD were recently advertising >>

Claims Agent - Credit & Billing Department

job. in the same area. Less than a mile away.